Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Herb Chambers Ford of Braintree
Braintree, MA
1,278 Reviews
THE HERB CHAMBERS ADVANTAGE
Price/Savings
-Fair, Fast, Transparent
-#1 in Sales & Service
-Our Volume Saves You Money
Selection
-Over 10,000 new & pre-owned vehicles available
-Over 30+ brands to choose from
-The Largest Selection in New England
Peace of Mind
-“SMART Pricing” = hassle free, one-price for pre-owned vehicles
- 5 day, 100% money-back guarantee
- 30 day, 1,500 mile vehicle exchange option
Quality
-Family owned and operated
-Serving New England for over 25 years
Convenience
-50 locations for sales, service, collision repair
-Open 7 days a week
-Free wash & vac with every service!
Experience
-Complimentary Shuttle Service, Refreshments, Wi-Fi
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Filter Reviews By Type
Showing 1,278 reviews
September 25, 2023
Absolutely the worst customer service I’ve ever had to deal with never again shop there deal with never again shop there More
by Pissed off
Helpful September 23, 2023
Quick and courteous service. In and out in under the estimated time. Patient and hard working staff. In and out in under the estimated time. Patient and hard working staff. More
by JYip
September 23, 2023
Jack Nguyen greeted me promptly with a smile and asked how he could help me. I explained that I was getting no key present on dashboard and couldn’t start the car without my wife’s key fob. He promptly to how he could help me. I explained that I was getting no key present on dashboard and couldn’t start the car without my wife’s key fob. He promptly took the two key fobs confirmed his solution that my key fob was defective, covered by warranty and could reprogram new one provided in stock availability. He stated it would be 1 to 2 hours for the whole process if I could wait in waiting room. He came back shortly and confirmed replacement fob available. I said great and asked if the Works could be added. He said I could wait because I still had more miles to go but I preferred it be done because it was the first time. He had the new fob and the works done in a little under 2 hours and confirmed that the new fob worked. He also showed my Fords backup plan if this problem happened in the future. Wow what professional courteous service from Jack who considers his service to the customer as “ Job #1”. I think I’ve heard that in a Ford ad sometime. More
by Danofsales
Employees Worked With
September 18, 2023
The people in service at Herb Chambers Ford do a fantastic job when they service my vehicle. Prompt, courteous, professional and friendly. fantastic job when they service my vehicle. Prompt, courteous, professional and friendly. More
by Albert
Employees Worked With
Other Employees :
Paul
September 18, 2023
Work is done right and timely Service advisor doesn't try to sell things that are not needed. All around great service and not overpriced. try to sell things that are not needed. All around great service and not overpriced. More
by r1427642
Employees Worked With
September 15, 2023
This was our first time bringing our used 2004 Ford F150 to the dealership for an oil change and a battery replacement. The service was done in a timely manner and checking out was a breeze with the cashier to the dealership for an oil change and a battery replacement. The service was done in a timely manner and checking out was a breeze with the cashier. This is our new dealership for servic More
by dhawkins
Employees Worked With
September 14, 2023
We have to travel 2. 5 hours to get to Chambers, including a ferry ride! It is well worth the effort. The extensive work, including a recall, was well done, in a timely ma 5 hours to get to Chambers, including a ferry ride! It is well worth the effort. The extensive work, including a recall, was well done, in a timely manner and cost effective. We also appreciated the high level of communication by our service representative. We’ll keep coming back! More
by Islander
Employees Worked With
September 14, 2023
Paul Martin kept me informed of the progress of my repair. He was polite and professional. repair. He was polite and professional. More
by Flander571
Employees Worked With
