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Rick Hendrick Chevrolet Buick GMC

Richmond, VA

4.7
501 Reviews

12050 West Broad Street

Richmond, VA

23233

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Showing 501 reviews

November 25, 2025

Brought my 2024 Corvette in for inspection & oil change with only 2,500 miles. I was advised that there was a transmission problem and that they would have to keep the car, possibly to replace the transmis More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Burton, Gary Carter, Vincent
Nov 26, 2025 -

Rick Hendrick Chevrolet Buick GMC responded

Mike, we're happy to hear you had such a positive experience with our team! The communication through our service department is important for your satisfaction. Glad we could help and that Jeff and Vince took care of you. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

November 24, 2025

The sales process and service were awful. Nobody seemed concerned that the truck broke down twice in four months! The salesman was great! Nobody else seemed to care about anything. More

by lee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt in sales
Nov 25, 2025 -

Rick Hendrick Chevrolet Buick GMC responded

We appreciate you taking time to leave us a review and would love the opportunity to discuss your experience further. At your convenience please reach out to Donnie Adkins at 804-364-4500. We look forward to hearing from you soon.

November 24, 2025

I continue to receive awesome service from Jeff. He’s quick and mindful of my time. The service videos are a great idea. Keep up the good work!!! More

by psambucci
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff B, James
Nov 25, 2025 -

Rick Hendrick Chevrolet Buick GMC responded

Psambucci, we are so pleased you enjoyed your visit to Rick Hendrick Chevrolet Buick GMC Richmond!

November 21, 2025

Great service! Fast and efficient - wait was minimal. Service Rep very courteous and accommodating - we were on a tight schedule and he took care of us with no pr More

by Bkbowman53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stanley McKay
Nov 23, 2025 -

Rick Hendrick Chevrolet Buick GMC responded

Bkbowman53, we really appreciate your feedback!

November 19, 2025

Professional people who understand the problem that I was dealing with and they did the repair in a timely manner. More

by mking919
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stanley.
Nov 21, 2025 -

Rick Hendrick Chevrolet Buick GMC responded

Mking919, thank you for your kind review; we are happy to pass along your comments to the team here at Rick Hendrick Chevrolet Buick GMC Richmond! Our service team works extra hard to take care of their customers. We hope to see you soon!

November 19, 2025

Service and buying experience has always been great, and Stanley in the service department is the best I have delt with in my 50 years of dealing with service departments. More

by Tkayuha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stanley
Nov 21, 2025 -

Rick Hendrick Chevrolet Buick GMC responded

Tkayuha, thank you for your kind review; we are happy to pass along your comments to the team here at Rick Hendrick Chevrolet Buick GMC Richmond! Service is the cornerstone of our business and our team has excellent customer service. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

November 15, 2025

Great customer service by Jeff Barton my service manager. He worked diligently to get my truck fixed. More

by thebellflowers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Barton
Nov 18, 2025 -

Rick Hendrick Chevrolet Buick GMC responded

We can't wait to see you again, have a great day.

November 14, 2025

The team is professional and they try to get you in as soon as possible. The place is clean More

by Karam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Mason, David (tech)
Nov 18, 2025 -

Rick Hendrick Chevrolet Buick GMC responded

Hi Karam, thank you for taking the time to leave a review for us at Rick Hendrick Chevrolet Buick GMC Richmond. We're happy we could meet your expectations! Glad we could get you in as soon as possible and we do our best to keep our dealership clean, makes the visit more enjoyable. Feel free to reach out to us if you need anything. Have a wonderful day.

November 12, 2025

Devon was a great salesman, and Derek handled the finance paperwork very well. Both were very knowledgeable about the product and able to answer all inquiries. More

by palexander0808
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Devon & Derek
Nov 18, 2025 -

Rick Hendrick Chevrolet Buick GMC responded

Palexander0808, we are so pleased you enjoyed your visit to Rick Hendrick Chevrolet Buick GMC Richmond! We do our best to take care of our customers. Thank you, and have a fantastic day!

November 12, 2025

My experience with Rick Hendrick Chevrolet Buick GMC was great. Taylor was very helpful and I never felt pressured to make a purchase.He answered every question I had to help me make my decision to purchase More

by woweber
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Taylor, Lewis
Nov 18, 2025 -

Rick Hendrick Chevrolet Buick GMC responded

Woweber, we are so happy to read such a great review about Rick Hendrick Chevrolet Buick GMC Richmond! Taylor does a spectacular job taking care of his customers and keeping the pressure off of them during the purchase. If you're ever in need of more help, please let us know!

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