Rick Hendrick Chevrolet Buick GMC
Richmond, VA
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Brought my 2024 Corvette in for inspection & oil change with only 2,500 miles. I was advised that there was a transmission problem and that they would have to keep the car, possibly to replace the transmis with only 2,500 miles. I was advised that there was a transmission problem and that they would have to keep the car, possibly to replace the transmission. Needless to say, I was very surprised and disappointed in this news. However, the service advisor Jeff Burton and client advisor were really terrific and got me into a rental car. The bottom line is that the transmission in this new car had to be replaced. I understand there is some sort of service bulletin just for this type of situation. Jeff, a few days later, set up a brief meeting between the mechanic (Vince) and I to discuss what was happening. This was something I greatly appreciated because Vince thoroughly explained what was going on and I left feeling more comfortable, confident, and assured my car was in good hands. About 2 weeks later (most of the time just waiting for the transmission) I picked up my car. Jeff made sure it had also been washed and detailed for me. I sincerely appreciated the personalized quality service. Thank you. This was my very first visit to this dealership since I was looking for a dealership who could take good care of my Vette. I'll definitely be bringing it back. I love my Chevrolet Corvette, and these folks will take very good care of it. More
The sales process and service were awful. Nobody seemed concerned that the truck broke down twice in four months! The salesman was great! Nobody else seemed to care about anything. Nobody seemed concerned that the truck broke down twice in four months! The salesman was great! Nobody else seemed to care about anything. More
I continue to receive awesome service from Jeff. He’s quick and mindful of my time. The service videos are a great idea. Keep up the good work!!! He’s quick and mindful of my time. The service videos are a great idea. Keep up the good work!!! More
Great service! Fast and efficient - wait was minimal. Service Rep very courteous and accommodating - we were on a tight schedule and he took care of us with no pr Fast and efficient - wait was minimal. Service Rep very courteous and accommodating - we were on a tight schedule and he took care of us with no problem. More
Service and buying experience has always been great, and Stanley in the service department is the best I have delt with in my 50 years of dealing with service departments. Stanley in the service department is the best I have delt with in my 50 years of dealing with service departments. More
Devon was a great salesman, and Derek handled the finance paperwork very well. Both were very knowledgeable about the product and able to answer all inquiries. paperwork very well. Both were very knowledgeable about the product and able to answer all inquiries. More
My experience with Rick Hendrick Chevrolet Buick GMC was great. Taylor was very helpful and I never felt pressured to make a purchase.He answered every question I had to help me make my decision to purchase great. Taylor was very helpful and I never felt pressured to make a purchase.He answered every question I had to help me make my decision to purchase my new truck. More








