Shottenkirk Desert Lexus

Desert Lexus has taken care of me every time I’ve come in. They went above and beyond to get my extended warranty company to take care of some repairs that needed to be done! They even matched the price in. They went above and beyond to get my extended warranty company to take care of some repairs that needed to be done! They even matched the price of an oil change from another company! I 100% will go back to Desert Lexus! Thanks Cameron for always being a huge help. More

Best customer service I have ever experienced. Cameron was outstanding and very knowledgeable. Lexus provided drop off service to get me to work on time, Thank you! Cameron was outstanding and very knowledgeable. Lexus provided drop off service to get me to work on time, Thank you! More

Excellent customer service and the fast oil change service, i love the my car wash after service service, i love the my car wash after service More

Always great service here, everyone is super helpful and friendly. Love this dealership! Thank you guys! friendly. Love this dealership! Thank you guys! More

The sales representative, Fernanda Rojas was very professional and knowledgeable. She took her time to answer all my questions, and the financing process was surprisingly quick and efficient. I'm als professional and knowledgeable. She took her time to answer all my questions, and the financing process was surprisingly quick and efficient. I'm also really enjoying the car’s looks and feel. great job the the Shottenkirk team.. Abe & Aly More

My vehicle has been in the service department since late June for a glass roof repair, and the experience has been extremely disappointing. Communication has been almost nonexistent—updates only come when I June for a glass roof repair, and the experience has been extremely disappointing. Communication has been almost nonexistent—updates only come when I reach out, and even then, clear information is rarely provided. Although the staff is courteous and I appreciate the loaner vehicles, it has now been nearly five months without a final resolution. I even made a special trip in late October after being told leadership would have answers for me by October 29, but no follow-up ever occurred. Getting to the dealership is now a two-hour drive each way, which makes the lack of progress even more frustrating. At this point, I simply expected better transparency, accountability, and timely service from a Lexus dealership. I hope meaningful improvements are made so other customers do not experience similar challenges. More

Yesterday I had a dead battery. I had the auto club tow me over to Shottenkirk desert Lexus. I picked up My car today and the bill was a bit lower than the estimate. Thank-you Scot I had the auto club tow me over to Shottenkirk desert Lexus. I picked up My car today and the bill was a bit lower than the estimate. Thank-you Scott and Shottenkirk Desert Lexus! More

The whole experience was five-star from start to finish. Johnny was fantastic. He kept me updated, checked in when he had questions, and made sure everything was handled correctly. Super polite, profes Johnny was fantastic. He kept me updated, checked in when he had questions, and made sure everything was handled correctly. Super polite, professional, and just really easy to work with. Overall, great customer service and a very positive experience. I truly appreciated how well everything was handled. More

Shottenkirk Lexus has been my dealership and repair shop for more than 5 years. The service is impeccable. Very professional with people that seem to have a sense of pride in their work. At your first oppor for more than 5 years. The service is impeccable. Very professional with people that seem to have a sense of pride in their work. At your first opportunity move all your Lexus service needs to Shottenkirk Lexus. If your purchasing a car try Lexus you will not be disappointed. More

The employees were all friendly and helpful, and while waiting they jave very good snacks. waiting they jave very good snacks. More