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Shottenkirk Desert Lexus

Cathedral City, CA

4.9
403 Reviews

67855 East Palm Canyon Drive

Cathedral City, CA

92234

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Showing 403 reviews

June 12, 2026

Service rep makes the dealership. And Andrik was the best. Very knowledgeable, helpful and courteous. More

by tmdebacker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrik Garcia
Jun 12, 2026 -

Shottenkirk Desert Lexus responded

Thank you for the five-star review. We’re glad our service team was knowledgeable, courteous, and helpful while working on your RX 350L. We look forward to supporting your Lexus needs again. We look forward to assisting you with your future sales and service needs at Shottenkirk Desert Lexus!

June 09, 2026

Prompt, professional and addressed all issues. Keep up the fine work! Andrik Garcia is a outstanding and a super Service advisor! More

by John
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrik Garcia
Jun 09, 2026 -

Shottenkirk Desert Lexus responded

Thank you for recognizing the prompt, professional service on your Lexus IS 350C. Our team is pleased to have addressed all your concerns. We look forward to assisting you again. We look forward to assisting you with your future sales and service needs at Shottenkirk Desert Lexus!

June 07, 2026

The service I recieved was top notch. Anrick was pleasant and professional. He was very informative, which assisted me in making some important decisions.. I greatly appreciate the use of More

by nmvbgirl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anrick 5 stars
Jun 07, 2026 -

Shottenkirk Desert Lexus responded

Thank you for sharing your positive feedback about our service team. We’re glad the loaner vehicle and detailing helped you with your Lexus and look forward to assisting you again. We look forward to assisting you with your future sales and service needs at Shottenkirk Desert Lexus!

June 07, 2026

Drop off my car even though I don’t have appointment the agent was really nice and finished my car in no time. More

by Vfmitchell12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Reyes
Jun 07, 2026 -

Shottenkirk Desert Lexus responded

Thank you for bringing your Lexus to us without an appointment. We’re glad Johnny provided friendly service and got you back on the road swiftly. We look forward to helping you again. We look forward to assisting you with your future sales and service needs at Shottenkirk Desert Lexus!

June 06, 2026

Jonnny Reyes in service was amazing. Honest and reliable. Alejando the service te k took time to understand all our needs and attend to every detail. More

by Ccmd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Reyes
Jun 10, 2026 -

Shottenkirk Desert Lexus responded

Thank you! Johnny, Alejandro, and our team appreciate your business and look forward to helping you with any questions or future needs. Thank you for choosing Shottenkirk Desert Lexus. We look forward to assisting you with your future sales and service needs at Shottenkirk Desert Lexus!

June 05, 2026

The customer service at Shottenkirk is exceptional. The whole experience was great. I would highly recommend them if you are looking to purchase a vehicle. They will go the “extra mile”. More

by attom1116
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Deanna Cross, Ari Angulo, Bryan Sanchez
Jun 05, 2026 -

Shottenkirk Desert Lexus responded

It’s fantastic to hear our team provided exceptional service throughout your purchase. Thank you for recommending us to others looking for a vehicle. Congratulations on your new Lexus IS 350, and enjoy every mile. We look forward to assisting you with your future sales and service needs at Shottenkirk Desert Lexus!

June 03, 2026

They have very good customer service the attitude from everyone was completely excellent I really like More

by julietapadilla57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Reyes, Bo Teggart
Jun 04, 2026 -

Shottenkirk Desert Lexus responded

Thank you for sharing your experience with your Lexus NX 250 service. We’re delighted that our team provided friendly and attentive support from start to finish. We look forward to assisting you again soon. We look forward to assisting you with your future sales and service needs at Shottenkirk Desert Lexus!

June 03, 2026

Advisors Christian, cameron, Farnsworth (if i got it right) were really good. Too bad Cameron is no longer connected with Lexus Shottenkirk. Everything is usually done on time. They explain in detail wh More

by man-ram
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Rivera, Cameron Safely, Farnsworth
Jun 03, 2026 -

Shottenkirk Desert Lexus responded

Thank you for the five-star rating. We’re delighted our team kept your Lexus RX 350 service on schedule and provided clear explanations throughout. It’s also great to hear our reception staff made you feel welcome and supported. We look forward to helping you again. We look forward to assisting you with your future sales and service needs at Shottenkirk Desert Lexus!

June 01, 2026

Great customer relations, effective communication, scheduled quick appointment, loaner car no problem, Great services kept to time line. More

by mosquito.mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Reyes
Jun 01, 2026 -

Shottenkirk Desert Lexus responded

Thank you for the five-star rating. We’re pleased our team scheduled your appointment swiftly, arranged a loaner vehicle, and completed your Lexus service on time. We look forward to taking care of your Lexus again soon. We look forward to assisting you with your future sales and service needs at Shottenkirk Desert Lexus!

May 29, 2026

The service is terrific. We really like our service manager, Christian, who goes out of his way to help. This is a quality dealership. More

by larryisin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian, Johnny Reyes
May 29, 2026 -

Shottenkirk Desert Lexus responded

Thank you for sharing your positive experience with service for your Lexus ES 300h. We’re pleased to know our service manager’s extra efforts made a difference. We appreciate your support and look forward to welcoming you back. We look forward to assisting you with your future sales and service needs at Shottenkirk Desert Lexus!

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