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Shottenkirk Desert Lexus

Cathedral City, CA

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Employees
Reviews
Vehicles
4.9
467 Reviews
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67855 East Palm Canyon Drive

Cathedral City, CA

92234

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Showing 467 reviews

October 15, 2026

I worked with Adrian and he was very knowledgeable about my car. He explained what was performed and told me what to expect regarding future needs for my Lexus. I definitely respect his level of professiona More

by Gingersnap
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mindy Menjivar
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Oct 15, 2026 -

Shottenkirk Desert Lexus responded

Clear communication and detailed guidance are at the core of how our service department operates. Knowing that our explanation of the work performed on your Lexus IS 250C and advice on future maintenance met your needs is rewarding. Your praise for our professionalism and five-star rating mean a lot to us. We look forward to assisting you with your future sales and service needs at Shottenkirk Desert Lexus!

October 13, 2026

Excellent service and professional staff! I’ll be retuning here for all my vehicle’s needs! More

by Mixel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josue
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Oct 13, 2026 -

Shottenkirk Desert Lexus responded

Your praise of our team’s professionalism highlights the care we aim to provide. Hearing that you’ll return to us for all your Lexus RX 450h’s service needs means a great deal to our service department. We look forward to assisting you with your future sales and service needs at Shottenkirk Desert Lexus!

October 13, 2026

It has been my pleasure to work with this dealership since I bought my first Lexus there about 15 years ago! They have always treated me with the utmost respect. Today I was able to get in for a recall More

by aguirre909
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 13, 2026 -

Shottenkirk Desert Lexus responded

Knowing we’ve been your Lexus choice for the past 15 years is truly rewarding. We’re glad our service department could fit in your ES 300h’s recall on short notice and return it in pristine condition. Hearing you felt respected, enjoyed the unexpected wash, and valued Johnny’s support means a lot to us. We look forward to assisting you with your future sales and service needs at Shottenkirk Desert Lexus!

October 10, 2026

Brought my car in for usual oil change and service. Was met by Andre a very knowledgeable and friendly tech. Adrien checked me in and reviewed the services I was getting done. I waited in the comforta More

by lindy.mcgowan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Marchese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adrien and Brandon
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Oct 11, 2026 -

Shottenkirk Desert Lexus responded

Your note about our service technician’s expertise and our comfortable lounge highlights how we aim to make every visit welcoming. Our team is pleased we could clean your RX 350 inside and out. Your kind words mean a lot to us. We look forward to assisting you with your future sales and service needs at Shottenkirk Desert Lexus!

October 02, 2026

My visit to the dealership was very nice. The work was done timely and everything was great. The people there care and that’s nice to know thank you. More

by B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian
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Oct 03, 2026 -

Shottenkirk Desert Lexus responded

Your mention of our prompt service and caring attitude highlights what we strive for, and knowing the service on your Lexus NX 350 went smoothly is truly rewarding. Thank you for sharing your kind words. We look forward to assisting you with your future sales and service needs at Shottenkirk Desert Lexus!

October 01, 2026

Very comfortable with this dealership and their service department. Very reliable, friendly, and appreciated. Thank you! More

by ehodge40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Oct 01, 2026 -

Shottenkirk Desert Lexus responded

Knowing you felt comfortable with our service department means a great deal to our team. We’re grateful for your feedback on our dependability and warm approach during service on your Lexus. We look forward to assisting you with your future sales and service needs at Shottenkirk Desert Lexus!

September 30, 2026

I have been coming here for 5 yrs They are always professional and nice. Great service More

by pattyv03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ari Angulo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joshua
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Sep 30, 2026 -

Shottenkirk Desert Lexus responded

Thanks so much for trusting us for five years. Hearing that our service on your Lexus LS 500 has felt consistently professional and friendly means a lot to our service team. We look forward to assisting you with your future sales and service needs at Shottenkirk Desert Lexus!

September 29, 2026

Clean fast and very organized place people are knowledgeable anf friendly great service Great location More

by Jvenable6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Sep 30, 2026 -

Shottenkirk Desert Lexus responded

Knowing you found the service on your Lexus RX 350h efficient and well organized is rewarding to our service department. Thank you for the kind words, and we're glad our location was convenient for you. We look forward to assisting you with your future sales and service needs at Shottenkirk Desert Lexus!

September 29, 2026

Very professional and on time. Extremely helpful when asked questions. He showed me how to use items on the dashboard that I wasn't aware of. More

by joankiening
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alexca
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Sep 29, 2026 -

Shottenkirk Desert Lexus responded

Providing clear guidance and thorough explanations is what our service department strives for. Knowing you found our team both professional and punctual means a lot to us. Johnny was happy to walk you through those dashboard features and answer your questions. We look forward to assisting you with your future sales and service needs at Shottenkirk Desert Lexus!

September 29, 2026

Great service liked dealing with Andrea service representative and dealing with dealer was timely and professional More

by cshelby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Sep 29, 2026 -

Shottenkirk Desert Lexus responded

Your RX 350 is in great hands. Knowing your visit was handled promptly and professionally by our service representative is rewarding. Your kind words and five-star rating mean a great deal to our service department. We look forward to assisting you with your future sales and service needs at Shottenkirk Desert Lexus!

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