Toyota West

He was extremely helpful, professional, and patient throughout the process. He took the time to explain everything and made sure all my questions were answered. I’d absolutely recommend him to anyone. throughout the process. He took the time to explain everything and made sure all my questions were answered. I’d absolutely recommend him to anyone. More

Very bad experience. I was charged unexpected items that I did not consent to. I agreed to purchase $2,500 which I was told was coverage if anything goes wrong with th I was charged unexpected items that I did not consent to. I agreed to purchase $2,500 which I was told was coverage if anything goes wrong with the car for 48 months. I would have kept the coverage if the price was the original amount I consented to, but I later realized I was charged $2,995 for Toyota Extra Care + $1,220 for Toyota Tire and Wheel + $520 ceramic coating. The information the dealership representative discussed with me was totally different from what he charged me. In summary, the $2,500 I consented to became $4,735. I ended up coming back and forth to the dealership to request cancellation of those charges, which were mostly cancelled, except the $520, which they said is not possible to cancel. Also, the cancellation/refund process still left me paying a few hundred dollars in tax charges that are not refundable. I also regret not reading the contract in detail before signing because the representative distracted me by saying a few words in my language and repeatedly asking me to teach him names of objects and other sentences while he intermittently asked me to sign documents on an iPad without giving me the chance to read them. I trusted him and expected him to have me sign what we agreed on. This was the worst experience ever. For anyone coming to purchase a car here in the future: please be more vigilant, read everything carefully, and do not sign anything unless you’ve reviewed it fully also don’t trust no matter how the dealer representative is friendly. However, I do want to mention that the seller, Mr. AJ, was professional, very patient, and friendly. His part of the purchase was clean. There is only one item remaining from his side that he promised he will complete this week. More

Ken Johnson, Galo Santos, and all staff members were very friendly and did not pressure me at all. I was very satisfied with the entire process and look forward to enjoying my new car for many years. Thank y friendly and did not pressure me at all. I was very satisfied with the entire process and look forward to enjoying my new car for many years. Thank you More

I am a loyal Toyota West customer. My service advisor is honest and helpful, he knows me and my Rav4 and takes good care of us both. Mechanic's are top rate. Dave and Dan are trans My service advisor is honest and helpful, he knows me and my Rav4 and takes good care of us both. Mechanic's are top rate. Dave and Dan are transportation specialist that deliver white glove service. This is touching to me at this time in my life. My husband passed away in September everything has been challenging is putting it mildly, so you can understand this care ride was amazing. Manager Jorden in Service runs a tight ship and his team is the same. Darla Clark 12.23.2025 More

Robert Smart always gets me together when I come in to trade my car in. He is always professional and has great customer service. He is the only reason I come back. trade my car in. He is always professional and has great customer service. He is the only reason I come back. More

Excellent service; professional sales person who listened to my needs and provided me with exactly what I was looking for at a competitive price to my needs and provided me with exactly what I was looking for at a competitive price More

Worked with Dave Bever to find a car for our son. Dave found multiple options and we ultimately purchased a Ford Fusion that fit into our sons budget, had low miles and a great maintenance record. Da Dave found multiple options and we ultimately purchased a Ford Fusion that fit into our sons budget, had low miles and a great maintenance record. Dave was very supportive, not pushy, and ensured we had everything we needed before leaving with the car. Our son has been beyond excited since having his first "new" car. We would definitely buy another car from Toyota West and Dave. More

Great friendly staff. Listened and genuinely cared about customers. Worked with me to ensure all my needs were met and a good deal was offered. Very transparent. Thank yo Listened and genuinely cared about customers. Worked with me to ensure all my needs were met and a good deal was offered. Very transparent. Thank you More

10/10 , my husband and I worked with Preston , who went absolutely above and beyond for us , he had the cars we were interested in ready for us when we got there , even though he is not usually a sales rep absolutely above and beyond for us , he had the cars we were interested in ready for us when we got there , even though he is not usually a sales rep for Kia’s he took it upon him self to educate himself on each car I was interested in before we got there , he was patient and kind and stayed past close to see it out until the end , I couldn’t recommend him enough ! More