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Group 1 Ford of Rivertown

Columbus, GA

4.8
1,473 Reviews

1680 Whittlesey Rd

Columbus, GA

31904

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Showing 1,473 reviews

February 04, 2026

He was nice and he was playing and he that's all my question that needed to be answered More

by rileyearnestine331@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robbie
Feb 07, 2026 -

Group 1 Ford of Rivertown responded

Hello, we're happy you found our staff to be so supportive during your experience here at Group 1 Ford of Rivertown. If you have any further questions, please don't hesitate to reach out!

February 02, 2026

Bought a car Friday, in the shop Monday for $2300 dollars worth or work done. More

by W.Alex.stephens
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Terry Hancock
Feb 06, 2026 -

Group 1 Ford of Rivertown responded

We'd like more information from you if possible as this is the first we've heard of your situation. All of our value line units are safety inspected before sale but issues can arise after the sale, especially on a 200,000 + mile unit such as yours. You are our customer and we'd like it if you could share with us what the issue is to see how we may assist. Skye Bardill General Manager - Group 1 Ford of Rivertown sbardill@Group1Auto.com 706-653-7420

February 02, 2026

I appreciated their help in prioritizing the needed repairs. The agent was courteous and empathetic. More

by G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not. Handy.
Feb 05, 2026 -

Group 1 Ford of Rivertown responded

Hello, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

January 31, 2026

Took too long for a simple oil change with an appointment. Also technician dragged the oil hose across the fender of my truck with no protection leaving oily black marks on my fender. I had to go More

by rkrcsmith07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
162128 Brittney Lawson
Feb 06, 2026 -

Group 1 Ford of Rivertown responded

Thank you for sharing your feedback. We apologize for the inconvenience and for the attention to detail falling short during your visit. While the service time was within normal range for this type of vehicle, we understand your concern regarding the marks left on your truck and appreciate you bringing it to our attention so it could be addressed promptly. Your feedback is important and helps us improve our processes moving forward. Donnie Tyler Service Manager - Group 1 Ford of Rivertown 706-641-6835 dtyler@Group1Auto.com

January 29, 2026

Trust worthy fast reliable team I don’t go to any other place but here thank you for your help and service ! More

by karenrosario7784
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaitlyn Dock
Feb 01, 2026 -

Group 1 Ford of Rivertown responded

Hello, we're happy to hear you had such a positive experience with our team! We hope to be of service to you again in the future. Best wishes, Group 1 Ford of Rivertown

January 28, 2026

sales people are not professional or grammatically correct. it was not a smooth process at all. More

by grace13
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
i don’t even know his name
Jan 28, 2026 -

Group 1 Ford of Rivertown responded

We are unable to pull any records regarding your visit based on this review alone. If you could provide some more information so we can investigate the issues concerning professionalism and grammatical accuracy with our staff, it would be greatly appreciated. Skye Bardill General Manager - Group 1 Ford of Rivertown sbardill@Group1Auto.com

January 27, 2026

I was able to get my battery replaced in about an hour and a half. It was easy. However, the cost was pretty high More

by Slr12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t recall
January 27, 2026

Good dealership. Good people. Helped out tremendously. Very pleasant to work with. Andrew was great. . More

by Creech.glenn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew
Jan 28, 2026 -

Group 1 Ford of Rivertown responded

Hello, we are so happy to read such a great review about Group 1 Ford of Rivertown! Please let us know if there is anything else we can do for you; we are more than happy to help!

January 27, 2026

This dealership is always clean. They are not pushy and are ready to help when you’re ready. They don’t meet you at your car ready to sell. They wait for you and give you your space. More

by Luis Garcia
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric
Jan 28, 2026 -

Group 1 Ford of Rivertown responded

Hello Luis, it's experiences like yours that really keep us motivated! Please let us know if there is anything else we can do for you; we are more than happy to help!

January 26, 2026

Timely,knowledgeable, friendly, kind courteo Us caring a little pricey especially for people like me on a fixed income but otherwise manageable they said that they would let me get work done at my convenien More

by mrbobcubmaster
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany Lawson,Kaitlyn Dock
Jan 28, 2026 -

Group 1 Ford of Rivertown responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Group 1 Ford of Rivertown! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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