Back

Group 1 Ford of Rivertown

Columbus, GA

4.8
1,580 Reviews

1680 Whittlesey Rd

Columbus, GA

31904

Directions

By Type

Showing 1,580 reviews

September 12, 2026

Excellent customer service and very reliable repairs. I trust them with my repairs on my truck. More

by clydecrosbyjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mckenzie & Robbie
September 11, 2026

My customer service rep. took very good care of me. This person is quality representative of your company.I will love to do business with this Company in the future for maint More

by Johnny Duck
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Catlin, Beautiful young Lady
September 11, 2026

Robbie was a great helper he has good customer service and he kept me updated More

by Knoc_blackgirl@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robbie
Sep 11, 2026 -

Group 1 Ford of Rivertown responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Group 1 Ford of Rivertown! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 07, 2026

From the moment I drove up for my scheduled service, Tom was there to greet me and walk me through the process. He and the team did an amazing job keeping me informed, and my wait time was shorter than expe More

by Stacey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom
Sep 08, 2026 -

Group 1 Ford of Rivertown responded

Hi Stacey, we're happy you found our staff to be so supportive during your experience here at Group 1 Ford of Rivertown. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 05, 2026

Always great customer service. They have my car done on time. They are always so very nice. More

by tleo1234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom McCain
Sep 06, 2026 -

Group 1 Ford of Rivertown responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Group 1 Ford of Rivertown. If you have any further questions, please don't hesitate to reach out!

September 03, 2026

Dealership had a very good selection of vehicles and at a good price. Salesman Mr Assad took good care of me was really pleased with my experience. More

by Jessie Hill
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mr Assad
Sep 08, 2026 -

Group 1 Ford of Rivertown responded

Jessie, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Group 1 Ford of Rivertown. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 03, 2026

I had made an appointment for a certain day and time and when I got there they told me that they wouldn’t be able to get to my vehicle until the next day sometime. And when I told them that I had an appoint More

by Loola19
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robbie in service
Sep 12, 2026 -

Group 1 Ford of Rivertown responded

Thank you for sharing your feedback. We sincerely apologize for the frustration caused by the scheduling expectations, communication throughout your visit, and the condition of your vehicle at delivery. Providing clear updates and returning vehicles clean and ready for our customers is the standard we strive to meet, and it is disappointing to hear we fell short. We appreciate you bringing these concerns to our attention and will use your feedback to improve our processes and service experience. Thank you for your business and for giving us the opportunity to do better. L.T. Gulley General Manager - Group 1 Ford of Rivertown 706-653-7420 E. lgulley@group1auto.com

September 02, 2026

Good communication , polite, very good job. I will go back. #1 ,fast service and reasonable $$ More

by Marbutus518@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian
Sep 03, 2026 -

Group 1 Ford of Rivertown responded

Hello, thank you; we appreciate your feedback! We hope to be of service to you again in the future. Best wishes, Group 1 Ford of Rivertown

September 02, 2026

Jimmy helped me out a lot. I appreciate his time and patience. He got me a great deal on the truck I wanted More

by Ryturnage20
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jimmy
Sep 08, 2026 -

Group 1 Ford of Rivertown responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 25, 2026

It was easy to look for my next car online and then to make an appointment to see the car. The salesman was great, and we were very pleased with the deal we received. More

by ggeorge292
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zac Knight
Aug 30, 2026 -

Group 1 Ford of Rivertown responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

1
...