Group 1 Ford of Rivertown

Kaitlyn was awesome! She kept me informed of any concerns. The service was swift and the coffee was GREAT!!!! She kept me informed of any concerns. The service was swift and the coffee was GREAT!!!! More

Rivertown is just ok. My biggest gripe with this and other dealer service shops is they force customers to do business on their terms. My car had a transmission issue that My biggest gripe with this and other dealer service shops is they force customers to do business on their terms. My car had a transmission issue that was covered under warranty, and Rivertown kept it for seven weeks! That's unacceptable. On this job, a safety recall, the corresespondence from Ford said a "remedy" is available. When I called to schedule the appointment, the service writer assured me this one be done in one day. Well, it turned out there's a convoluted testing process Ford requires, and they didn't have the part in stock requiring an overnight stay. They did get it replaced, but again, more focus was placed on their concerns than on the cuatomers'. Rivertown BTW is the only Ford service shop in our area so they have no competitive preasure to do better with their customers. More

Nice workers very courteous. They answered all my questions completed the job on time. Thank you. They answered all my questions completed the job on time. Thank you. More

I only write fir Mr. Tom Ford dealer adviser . He is superb in his professional knowledge ment, extremly kindness, and very well étiquettes. I am with my Adviser for Tom Ford dealer adviser . He is superb in his professional knowledge ment, extremly kindness, and very well étiquettes. I am with my Adviser for many years now. Mr.Tom Adviser never disappoint me. Best and and last as a female customer I got very well educated about the vehicle. Thanks so much Mr.Tom McQueen Columbus GA Rivertown More

Rivertown Ford has been great. The service has been excellent, keep up the great work 👍 The service has been excellent, keep up the great work 👍 More

Tom, our service advisor was very attentive to our questions about our Ford Explorer. Everything was explained to us and all the questions were answered. questions about our Ford Explorer. Everything was explained to us and all the questions were answered. More

Detailed breakdown bumper to bumper. One on one customer service. Quality feedback via text and web services. One on one customer service. Quality feedback via text and web services. More

Pleased with service and timely manner. Attendant was courteous and answered all my concerns and questions. Attendant was courteous and answered all my concerns and questions. More

Tim McCain was great to work with… service was prompt and everything was explained clearly. everything was explained clearly. More

The sales department is excellent, but the service department is just average, service could have been quicker and my engine could have been left cleaner. department is just average, service could have been quicker and my engine could have been left cleaner. More