Performance Chrysler Dodge Jeep Ram Columbus

I scheduled tithe service for first thing on a Saturday morning. I was in and out within an hour. 30 minutes quicker than what was expected. Quick service! morning. I was in and out within an hour. 30 minutes quicker than what was expected. Quick service! More

Excellent service. Our salesman went above and beyond to find us exactly what we were looking for. Thank you everyone for being so helpful and acknowledging us as a tru Our salesman went above and beyond to find us exactly what we were looking for. Thank you everyone for being so helpful and acknowledging us as a true customer. The Masseys More

Performance Dodge has always taken care of my vehicle. Don’t know what I would do without them Don’t know what I would do without them More

In and out no issues. Shuttle back and forth to home while service being done was quick. Shuttle back and forth to home while service being done was quick. More

Very professional and personable. timely and efficient.great experience! I would highly recommend dealing with performance service. timely and efficient.great experience! I would highly recommend dealing with performance service. More

My service director Chris is honest and the Mec Techs are timely. I am satisfied. timely. I am satisfied. More

I took my truck in for service, and I had two recalls, one was preformed and still waiting on the other that has been around 5 months waiting to get the second recall fixed. The fixed one of my other issu one was preformed and still waiting on the other that has been around 5 months waiting to get the second recall fixed. The fixed one of my other issues while another issue was called not an abnormal concern. More

Professional, timely, knowledgable, would recommend Ulises and the service department team to anyone that wants to get the job done. Ulises and the service department team to anyone that wants to get the job done. More

I scheduled for an oil change and tire rotation for 3:30pm. I got there at 3:10pm and checked in with Lenny Jo. I sat in the waiting area until after 5pm, when I finally got up and went looking for Len 3:30pm. I got there at 3:10pm and checked in with Lenny Jo. I sat in the waiting area until after 5pm, when I finally got up and went looking for Lenny Jo, but she was not at her desk, so her neighbor asked if he could help. I explained how long I had been waiting and that I had only scheduled for an oil change and tire rotation and I didn’t feel an hour and a half to two hours was right to have the customer sitting waiting and not say of anything is going on. He went back to check with the tech and came back and told me 10 more minutes, I thanked him and went back to the waiting area. A few minutes later Lenny Jo appears and states she had no idea what was going on and she found out that the tech had forgotten to replace the oil cap after filtering out the old oil, so when he put the new in there was a massive spill that needed cleaned along with them saying my car needed cleaned still yet. I think that if something awry occurs during something that’s pretty routine and quick, that the person waiting should be notified that their wait might be a bit longer, I wouldn’t have minded then. After some more time passes, Lenny Jo comes back stating they were going to give me everything free of charge for the wait (thank you again, I really appreciate that), and then she proceeded to tell me that I should schedule on Saturdays if I preferred not to wait so they could uber me home, as Saturdays they typically have the time. I felt this was a bit passive aggressive as I had kind of complained about a wait time, for something, again I feel is pretty routine and quick. She also stated that the tech will take back “drive in” appointments while they wait for actual appointments even if it’s close to the appointment time and then the person that comes in for the appointment will have to wait longer. I am just not understanding the point of an appointment then, if someone else is going to be seen in front of me no matter what. I feel if there needs to be a different system going on so people who are calling ahead and reserving a time slot, again ahead of time, are not having to wait. I don’t mind waiting if there was something happened during my scheduled service, but please inform me of a longer wait. It’s just courteous. More

Service at the dealership has always been quick and professional. Joe has been great keeping me informed during any service visits. The service techs that have performed the service have done excellent professional. Joe has been great keeping me informed during any service visits. The service techs that have performed the service have done excellent work. I highly recommend the service department at this location! More