Performance Chrysler Dodge Jeep Ram Columbus

PCJD, as always this organization has always treated me like a VIP in my service and service times have always been above bar. I specifically seek out three people, depending on what my needs are Joe Holco like a VIP in my service and service times have always been above bar. I specifically seek out three people, depending on what my needs are Joe Holcomb in service. Drew and Jon in sales and support. Plan to be a lifetime customer! More

I am extremely disappointed with the level of service I received at Mopar Express at Performance Chrysler Dodge Jeep Ram Columbus on Monday, September 21. I arrived when the service department opened at received at Mopar Express at Performance Chrysler Dodge Jeep Ram Columbus on Monday, September 21. I arrived when the service department opened at 7:30 a.m. and was the **first customer through the door**. I brought my 2023 Jeep Grand Cherokee in for two routine services: an oil change and tire rotation. These are basic maintenance services, and I had every reasonable expectation that being the first customer of the day would result in timely service. Instead, I waited nearly three hours. What made the experience even more frustrating was the complete lack of communication. I did not see my service advisor or receive any meaningful update regarding the status of my vehicle until after 10:15 a.m. For a customer who arrived at opening and was first in line, I find that completely unacceptable. I understand that service departments can become busy and that unexpected delays happen. However, that explanation is difficult to accept when I was literally the first customer through the door. Even if there was a legitimate reason for the delay, there is absolutely no reason I should have been left sitting for hours without an update. Customer service is not simply taking someone's keys and eventually returning their vehicle. It also means respecting the customer's time and communicating when there is a delay. Neither happened during my visit. Had someone approached me and explained that the service would take significantly longer than expected, I could have made an informed decision about whether to continue waiting or make other arrangements. Instead, I was left wondering what was happening with my vehicle for the better part of three hours. An oil change and tire rotation should not consume an entire morning—especially for the first customer of the day. I am extremely dissatisfied with this experience. I expect much better from a dealership service department, particularly one operating an express-service facility. The word **“Express”** sets a certain expectation, and there was absolutely nothing express about my experience. I hope management takes this feedback seriously and reviews what occurred that morning, including why such routine service took nearly three hours and why no one thought it necessary to communicate with me during that time. My time is valuable, and this visit gave me the clear impression that it was not treated that way. More

Great staff and transparency. They helped me find exactly what I was looking for. Highly recommended. They helped me find exactly what I was looking for. Highly recommended. More

Always great service from check in to the tech reporting out the work. And I always appreciate my car being returned with protective covering so there are no stains, etc. from the work. out the work. And I always appreciate my car being returned with protective covering so there are no stains, etc. from the work. More

Sales person Claude was extremely helpful, respectful and knew exactly what type of vehicle would best fit my needs. He was great in helping us test drive numerous cars. He helped us unfreeze our credit re knew exactly what type of vehicle would best fit my needs. He was great in helping us test drive numerous cars. He helped us unfreeze our credit report and was very personable as well. More

The process was seamless. I was able to start the application process and communicate via text while working. Got an approval and only needed to spend maybe an hour to hour an I was able to start the application process and communicate via text while working. Got an approval and only needed to spend maybe an hour to hour and a half in person More

Very professional and helpful. I felt like I got everything I needed done, was done beyond my expectations. Would recommend I felt like I got everything I needed done, was done beyond my expectations. Would recommend More

I communicated through email and text before going to the dealership in person during this time I told them what I was looking for the day I went to the dealership they had already pulled a few vehicles but dealership in person during this time I told them what I was looking for the day I went to the dealership they had already pulled a few vehicles but the first one I drove was perfect. By FAR the EASIEST and QUICKEST buying experience I have ever had… I will never purchase a vehicle from another dealership again More

All was Great 👍 Tyrone sales was really Great he was helpful. Made All Good For U!! Great person over All Happy Customer 😊 helpful. Made All Good For U!! Great person over All Happy Customer 😊 More

I scheduled a 10:30 AM appointment for a routine oil change and planned my day around that appointment. When I arrived, I was told they were busy and that it could take a few hours. Ultimately, I was th change and planned my day around that appointment. When I arrived, I was told they were busy and that it could take a few hours. Ultimately, I was there for nearly three hours. What was most frustrating was learning that my appointment apparently provided no priority at all. The oil-change bay has a sign stating “No Appointment Necessary,” and my vehicle simply moved through the same line as everyone else, including walk-ins. When I questioned why I had scheduled an appointment, I was actually advised that next time I should arrive a few minutes before they open so I can be first in line. If that’s the best way to receive timely service, then I genuinely don’t understand the purpose of allowing customers to schedule specific appointment times online. I completely understand that service departments get busy and that a 10:30 appointment doesn’t mean the vehicle will be completed at 10:30. But there is a big difference between running behind and an appointment seemingly having no meaning whatsoever. If oil changes are simply first come, first served, that’s fine—just be transparent about it. Don’t offer customers limited appointment times that give the reasonable impression that their time has been reserved when they’ll ultimately be placed into the same line as walk-ins. Nearly three hours for a routine oil change after scheduling an appointment was extremely disappointing and a poor use of my time. More