Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Moses Cadillac GMC
Charleston, WV
74 Reviews
Filter Reviews by Keyword
By Type
Showing 74 reviews
November 11, 2018
Amazing dealership! Everyone here was super nice and helpful when buying my new GMC Terrain! Although I purchased my car through a worker from a different branch of Moses Everyone here was super nice and helpful when buying my new GMC Terrain! Although I purchased my car through a worker from a different branch of Moses dealerships, they were willing to jump right in and help me (and her) from the second we pulled onto the lot. More
by Abcdef12345
Employees Worked With
Ashley Penny-Hodges
Helpful October 31, 2018
Great service personnel I have only been here 3 times so far with my new vehicle, but I have had a pleasurable experience each time. I have no complaints about this company, I have only been here 3 times so far with my new vehicle, but I have had a pleasurable experience each time. I have no complaints about this company, they are easy and great to work with! More
by Gmcowner7
Employees Worked With
Greg
March 15, 2018
Excellent Services I gave the rating of excellent services, because of Greg Hilderbrand of Moses Cadillac. He always have smile on face and greet you by name. He kno I gave the rating of excellent services, because of Greg Hilderbrand of Moses Cadillac. He always have smile on face and greet you by name. He know who I am and know what car I have. Last I was there for my first oil change and tire rotation on my new car 2017 Buick Encore. He is the most courteous person I know. When I come, I go straight to him for and question I might. He always have answer. While I wait for my car to be services, he always keep a check on me while I wait in the customer lounge. Super nice staff, great service. More
by Janice17
Employees Worked With
Greg Hilderbrand
February 22, 2018
Great place to buy ALL the personnel, at Moses Downtown,that I was in contact with was very courteous and professional. They did not pressure me in any way,shape,or form ALL the personnel, at Moses Downtown,that I was in contact with was very courteous and professional. They did not pressure me in any way,shape,or form to purchase a new vehicle and treated me with utmost respect as if I were a millionaire(which I am definitely not). They work hard and long to satisfy me and get me the vehicle/deal I wanted. A big THANK YOU to all those involved especially John Witt. More
by tc300z
Employees Worked With
John Witt
February 17, 2018
Great experience Super nice staff, fast and great service. I dropped off my car the night before because I had to work. My appt was first thing at 730 and I got a car Super nice staff, fast and great service. I dropped off my car the night before because I had to work. My appt was first thing at 730 and I got a car at 9 saying it was finished. More
by Jenny
Employees Worked With
Greg
December 20, 2017
Totally satisfied The service department in your Charleston location is terrific! Greg, my service rep, does a great job, Dena is super efficient, and your shuttle ser The service department in your Charleston location is terrific! Greg, my service rep, does a great job, Dena is super efficient, and your shuttle service is a huge convenience. I would recommend your loction to anybody. More
by David H
Employees Worked With
Greg, Dena, and Jim.
December 15, 2017
I communication and consistent lies No communication and consistent lies. We took the car in on a Monday for a 3-4 day job. On the 5th day (Friday) I have to call the shop to get an up No communication and consistent lies. We took the car in on a Monday for a 3-4 day job. On the 5th day (Friday) I have to call the shop to get an update. The rental car agency and insurance company are both calling me and telling me they will not pay any more days. When I spoke with Jim on Friday he was very rude, pretty much blamed us for the reason they were not able to meet the estimate and after calling him three times on Friday he finally told me at 4pm that it would not be ready until Monday, Monday comes around and I receive no calls. I contact Jim around 4:00 and he tells me it now won’t be ready until Tuesday. On Tuesday I receive no calls. At 3pm I call and Jim says it will be ready by 5 (he at this point for the first time tells me the wheel didn’t come in until today (Tuesday)). If the Wheel did not come in until today then you knew all last week (Friday, Monday, and Tuesday that the vehicle would not be ready, why not tell me this!!!!). I had to call him three times on Tuesday (including my wife once) up until 4:57 before he told me the car will now not be ready until Wednesday. On Wednesday when I picked the vehicle up Jim had the audacity to tell me that he paid for my rental (which he didn’t). To be fair after two calls on and him basically telling me it was my fault the car wasn’t ready (not true, they didn’t have the parts as the wheel wasn’t there until Tuesday) he reluctantly and brashly told me what would make me go away if he paid the rental car until Sunday? I hung up with him and told my wife we are turning the car in and I don’t want anything from GMC Moses except my truck back. On Tuesday when we picked up the truck he had me to sign a form so he can get reimbursed $25 from the insurance company because in his words “Hey, $25 is $25.” No s*** Sherlock... and mine and my wife’s time is worth well more than that!!!! I understand mistakes happen, and estimates are estimates. But do not Lie and fail to communicate with your client (not one call from Moses until Tuesday or Wednesday after several attempts from us to understand). My wife and I were kept in the dark for almost a week and had no idea what to do about a vehicle ( we live 45min from where we work, it makes it difficult to plan when we get no information or false information). We are reasonable people and this could have all been avoided if Jim or someone would have told us on Friday when I spoke with him that the parts were not there and it would be sometime next week! We could have made plans instead of having to play it by ear waiting on a phone call we didn’t receive to tell us the car was ready (which it could not have been because the parts were not there!!!) And finally we asked that the manager Bil Louden (?) give us a call on Friday so we could share our frustrations. Jim assured us we would get a call. We didn’t. More
by Cbus
Employees Worked With
Jim (body shop manager as he identified himself)
November 07, 2017
Moses treats us like family. When we come in it’s like getting the red carpet treatment. They always take care of our maintenance in a timely manner and go out of their way to mak When we come in it’s like getting the red carpet treatment. They always take care of our maintenance in a timely manner and go out of their way to make us comfortable. Wouldn’t go any where else. More
by Trainer6251
Employees Worked With
David Fields
October 19, 2017
Always satisfied Very good service always fast and friendly. Jim always take care of the service issues. Dave is always following up on the service completion. Thank y Very good service always fast and friendly. Jim always take care of the service issues. Dave is always following up on the service completion. Thank you for the years of pleasant transactions. More
by jessie1
Employees Worked With
jim, David Fields
October 07, 2017
inspection and tire rotation service was fast and friendly and Allen was awesome and since i take my car there for service he did not charge me for tire rotation. true customer s service was fast and friendly and Allen was awesome and since i take my car there for service he did not charge me for tire rotation. true customer service More
by MikeB77
Employees Worked With
Allen
