Advantage Acura of Naperville

Poor managment ! I really wish i could have left a positive review for this dealer but i had a bad exoerience with them especially with the dealer manager. I liked one I really wish i could have left a positive review for this dealer but i had a bad exoerience with them especially with the dealer manager. I liked one of their Acura 2017, dealt with Abe over the phone cause live couple hours away. Made a deal, gave him my credit card info for down paynent . Later i was told that car got sold !!!! They had another Acura 20117 but with more miles. I asked since they sold my other car to match the price, same car, more miles .. you would think common sense. They did not match the price and did not feel any guilt on selling the car for which i gave them my credit card for down payment. I accepted their last offer authorized them to hold down payment again from my credit card and next day drove there . When we arrived , found out that the vehicle's odometer read 500 more miles that what they had advertised (8950 instead of 8450). While they were advertising the car for sale , they were still using it as a loaner for their service department We tried to reason ( how they sold first vehicle, and this 2nd car had more miles that what they advertised) and asked to at least take in consideration the addition 500 miles and reflect that in price. Their manager , knowing that we drove over 2 hours, not only refused but didnt even make the efort to come and talk to us, even after we made the purchase. We ended up buying from them but cant say that we were happy with their service, especially their manager. We will NOT recommend them to anyone.. More

Return customer and 2nd experience definitely worth it I had bought a 2015 Acura TLX and now in Late March 2018 my wife and I decided we needed more space so we returned to Continental Acura in Naperville I had bought a 2015 Acura TLX and now in Late March 2018 my wife and I decided we needed more space so we returned to Continental Acura in Naperville to see Tom Trulis are salesman during our previous buying experience. I was very happy to find Tom still there although semi-retired. We had a great buying experience once again and are now the happy owners of a 2018 Acura MDX. I hope Tom is still around in a few years when we get ready to do a deal again and all the personnel we dealt with at the dealership were great. Thanks so much for an easy and smooth buying experience. More

Greg and Sharon Pew are a great team that respond swiftly and seek to accommodate my needs when shopping for a new(er) car. I have buying cars from Greg and Sharon for are a great team that respond swiftly and seek to accommodate my needs when shopping for a new(er) car. I have buying cars from Greg and Sharon for over 20 years and I will keep coming back for more. They act with integrity, treat me with respect and go out of their way to make my car buying experience pleasurable. Thank Greg and Sharon!! More

We had a great experience at Continental.highly recommended! Abe our salesman was very down to earth, not pushy at all. Rob the sales manager came over and spoke with us at length about the car and its' history Abe our salesman was very down to earth, not pushy at all. Rob the sales manager came over and spoke with us at length about the car and its' history. Felt very safe buying it. Shirley is a longtime friend and set up everything for us. Jerry moved us through the financial aspect thoroughly and quickly as he knew we had plans, he was very respectful of our time. Your dealership is terrific !! More

Excellent Service Always warm and have that warm and friendly smile- Shirley Very welcoming and prompt - Robert Consistency in terms of great service, each and every Always warm and have that warm and friendly smile- Shirley Very welcoming and prompt - Robert Consistency in terms of great service, each and every visit - Dan R. More

Phenomenal people in whom you see pride and customer service I have used Continental for service for many years. All the employees are knowledgeable and friendly. They treat you like family. Top notch custome I have used Continental for service for many years. All the employees are knowledgeable and friendly. They treat you like family. Top notch customer service. More

Service experience Thank you Acura for replacing both of my side mirror glasses on my Acura TL 2010 after 8 years and 92k miles on the odometer. My special thanks to Thank you Acura for replacing both of my side mirror glasses on my Acura TL 2010 after 8 years and 92k miles on the odometer. My special thanks to Darrin Kuster who pursued my request to have the deteriorating mirrors.replaced by Acura. John Sillitti was very gracious to honor my alignment coupons 3 days later which I had failed to present at the iniatition of the service process. Thank you again to Darrin and John More

Great service. I have been a Continental Acura of Naperville customer since 2005 and have purchased 4 new cars during that time from them. Over the years my Acura's I have been a Continental Acura of Naperville customer since 2005 and have purchased 4 new cars during that time from them. Over the years my Acura's have been very reliable, but the personal attention you receive from the service department is what keeps me coming back. The greatest asset of this dealership is their people. Especially Dan Rusmussen and Shirley Defino. Dan is usually my first contact in the service department. Dan greats you in a very professional manner and is always very helpful. When my work is completed I finalize my visit at the cashier's desk. Shirley Defino always ends my visit with a happy and upbeat conversation. She also thanks me for coming in, which these days you don't hear very often. Sometimes it's just the little things that matter. These are the type of people that keep your customers coming back car after car. Thanks, John V. More

Excellent Acura Dealership Fifteen years ago I purchased a Acura TSX at Continental Acura of Naperville. Over the years I have always received excellent treatment from the entir Fifteen years ago I purchased a Acura TSX at Continental Acura of Naperville. Over the years I have always received excellent treatment from the entire team. Based on the excellent experience I have had there I recently purchased a certified 2017 MDX at Continental. Abe Crump was my salesman and once again the purchasing process went without a hitch. Abe is very knowledgeable and easy to work with. I would definitely recommend Continental Acura of Naperville and Abe Crump. More

Great Service Fast and friendly service! Dan kept me informed of the work being performed on my vehicle every step of the way! Dan was always very friendly and co Fast and friendly service! Dan kept me informed of the work being performed on my vehicle every step of the way! Dan was always very friendly and courteous and made me feel right at home! The cashier, Shirley, is always smiling and very friendly. I always take up to much of her time because she is such a joy to talk talk to! More