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Easterns Automotive Group of Laurel
Laurel, MD
2,591 Reviews
Easterns Automotive Group is a family owned Used Car Dealership that opened in 1988. With the slogan Where Your Job is Your Credit®, Easterns became one of the DMV’s premier Car Dealerships. Eastern has sold over 140,000 used vehicles, totaling over Two Billion Dollars in sales. Easterns corporate headquarters and central reconditioning facility are located in Sterling, VA, and the company currently operates seven locations around DC, Maryland and Virginia. Every Easterns vehicle has passed a rigorous Multi-Point Quality Certification so you can buy with confidence. Search our vast inventory of over 1,000 cars and feel protected with a complimentary 7 Day Return Policy and 30 Day/ 1,000 Mile Warranty.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Hours
Sales/Showroom
Monday 10:00 AM - 8:00 PM
Tuesday 10:00 AM - 8:00 PM
Wednesday 10:00 AM - 8:00 PM
Thursday 10:00 AM - 8:00 PM
Friday 10:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
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Showing 2,591 reviews
June 25, 2018
Very informative. Very patient and thorough. Jamar was very informative and had great customer service. It was a good experience overall. We will definitely purchase Very patient and thorough. Jamar was very informative and had great customer service. It was a good experience overall. We will definitely purchase another vehicle from here. More
by Royal Empress
Employees Worked With
Jamar Royster
Helpful June 24, 2018
Straightforward no pressure Earnest was a pleasure to work with. He explained everything clearly and did not pressure or try to persuade us to make a decision we were not comfort Earnest was a pleasure to work with. He explained everything clearly and did not pressure or try to persuade us to make a decision we were not comfortable with. I would definitely recommend Eastern’s Automotive in the future. More
by 11 Mike
Employees Worked With
Jonathan De La Espada, Earnest Browning
June 23, 2018
Clueless about everything! Went there yesterday in search of a used 3 series BMW. I had seen 2 online and called about going to see them. They transferred the cars to my nearest Went there yesterday in search of a used 3 series BMW. I had seen 2 online and called about going to see them. They transferred the cars to my nearest location which was Laurel. I appreciated that. I was assigned a salesperson who told me it was his first day, didn't know about BMWS because he worked for Jeep and he sat there during my test drive texting and was unable to answer any questions. H was very nice, but not helpful even one bit. I thought maybe he was just the warm body for a test drive.....Once we arrived back and it was clear that I liked the car and sat down at the desk to talk details, no one seemed interested in making any effort whatsoever to talk specifics or sell me the car. The guy who test drove it with me really didn't say too much other than that he didn't have any negotiating authority. They printed out an invoice telling me the price and some random fees and that was it. No financing talk. No "how can we sell you this" even though it was clear that I really wanted to buy the car. Manager (I think) came over and wasn't at all motivated in his sales approach either. He said basically the price is the price. (really? it's a used car lot) He offered to sell me the warranty "at cost" and I said I would keep shopping around because there was the SAME CAR at CarMax with a better warranty, but that I was definitely buying a BMW (hint hint, let's negotiate). I left and didn't hear another word from them. I would rate this as a stereotypical used car lot. No wining and dining their customers at all. But then again no one tried to pressure me either. It was sort of like they just worked on salary with no commission since there wasn't any incentive to actually selling cars. Really disappointing because I was ready to buy. Ended up at a dealership a few hours later and went in a different direction but I ultimately bought a car! I think BMW would be disappointed that this is how a BMW car was being sold. More
by natasha
Employees Worked With
James Walker
June 23, 2018
Car purchased Francis did a great job. Very professional and curteous. Explained everything in a clear manner. I would recommend him and Earsten Motors to others. Francis did a great job. Very professional and curteous. Explained everything in a clear manner. I would recommend him and Earsten Motors to others. Thumbs up. More
by Morgan821
Employees Worked With
Jesus Santos, Vinny Vannavong, Francis Koroma, jeremiah jones
June 22, 2018
Just Awesome Thank you Jamar for hooking us up with a great car for a great price. My baby will be safe on the road and in style. We are repeat buyers. Thank you Jamar for hooking us up with a great car for a great price. My baby will be safe on the road and in style. We are repeat buyers. More
by patmosby
Employees Worked With
Jesus Santos, Vinny Vannavong, Jamar Royster, jeremiah jones
June 21, 2018
Perfect First Car Buying Experience I came to buy my first car and Jamar was polite, thorough, and quick. He found a car in price range that had everything I wanted. And I look great i I came to buy my first car and Jamar was polite, thorough, and quick. He found a car in price range that had everything I wanted. And I look great in it! He also had a lot knowledge that he passed on as well. This was a great experience. More
by RobynHorsey
Employees Worked With
Jamar Royster, Tony Squireewel, jeremiah jones
June 21, 2018
Car purchase He was excellent in all respects and we were extremely satisfied with his outstanding services he rendered during whole times. I will definitely recom He was excellent in all respects and we were extremely satisfied with his outstanding services he rendered during whole times. I will definitely recommend for my friends to him. Thanks to him. Regards, Momen More
by Momen
Employees Worked With
Jesus Santos, Vinny Vannavong, Francis Koroma, jeremiah jones
June 21, 2018
Happy new customer When I went to the dealership, i was going to shop around I knew what I wanted but I got what i needed. Thank you. I worked with James who was good to When I went to the dealership, i was going to shop around I knew what I wanted but I got what i needed. Thank you. I worked with James who was good to work with. He didnt pressure me at all; However, my experience changed for the best when Tony Soukphouangkham stepped in and found me the car I wanted. He made sure i got everything i needed and to make it even better I got a better car than I expected. Thank you James and Tony. More
by Betty2015
Employees Worked With
James Walker
June 19, 2018
Review The dealership was very helpful and the cars are well maintenance. The people working there were very kind and were also very helpful. I would recomme The dealership was very helpful and the cars are well maintenance. The people working there were very kind and were also very helpful. I would recommend this dealership for anybody in the market for a used car. More
by Dellster
Employees Worked With
Jared Davis
June 19, 2018
Great Experience Jamar was super helpful and went above and beyond my expectations. Highly recommend Easterns Auto Group to everyone interested in purchasing a nice ve Jamar was super helpful and went above and beyond my expectations. Highly recommend Easterns Auto Group to everyone interested in purchasing a nice vehicle. Great customer service. More
by rmam5299
Employees Worked With
Jesus Santos, Jamar Royster
