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Napleton's River Oaks Honda
Lansing, IL
1,212 Reviews
In 1931, Edward W. Napleton opened a small DeSoto franchise on Chicago's south side. He had one guiding business principle: common courtesy. That is, the customer always comes first. This principle of common courtesy has remained with the Napleton family for the past 80 years, and has led to over 800,000 satisfied Napleton customers with over 68% returning as repeat customers.
As of 2010, the Napleton family owns and operates 64 franchises in 5 states. As the fourth generation of Napletons enter the automotive industry, Customer Satisfaction still tops the priority list. Whether you visit a Napleton store for sales, service, or parts your experience will be one of the industry?s best.
We truly appreciate your business here with the Napleton Group. We hope you enjoy every facet of the Napleton organization from www.napleton.com, to our state of the art facilities, to our experienced & factory certified staff.
Thank you,
The Napleton family
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,212 reviews
October 28, 2025
We came to this dealership looking for a new Pilot. We met JP and made us feel like family. The process took four hours but he made it go fast. He Is a true “people person” that truly loves what he We met JP and made us feel like family. The process took four hours but he made it go fast. He Is a true “people person” that truly loves what he does. We will refer our family and friends to him. More
by Tuffs
Employees Worked With
October 15, 2025
My wife and I went to Napleton"s River Oaks Honda to get an oil change for her 2020 Honda CRV. While waiting, I decided to browse around the show room. I had no intentions of purchasing anything. I began an oil change for her 2020 Honda CRV. While waiting, I decided to browse around the show room. I had no intentions of purchasing anything. I began talking with the salesman Jeffery Parham. He was extremely personable and really knowledgeable. After looking, thinking, test driving and talking it over with my wife, I decided to trade in my van and get a new Passport. Mr. Parham was a delight to work with. Even after everything was completed, he still wanted to make sure that I was satisfied. I would definitely refer anyone who was interested in purchasing a Honda to Mr. Parham. I am happy to be one of "J.P." s customers. C.W.Riley More
by riley.c
Employees Worked With
October 15, 2025
I came in Saturday to inquire about a vehicle after getting prequalified through Capital One. Jeffery Parham was the salesman that helped me. He was really helpful and personable. He went the extra mil getting prequalified through Capital One. Jeffery Parham was the salesman that helped me. He was really helpful and personable. He went the extra mile to get something within my budget and he far exceeded my expectations. I'll definitely be referring people that I know to him. More
by j312
Employees Worked With
October 14, 2025
River Oaks Honda is a dealership with a friendly staff, but especially my salesperson Jose Arias, whose professionalism and charisma make the buying process very easy. Thank you, Jose Arias! but especially my salesperson Jose Arias, whose professionalism and charisma make the buying process very easy. Thank you, Jose Arias! More
by Julio226
Employees Worked With
August 29, 2025
Earnest Norman Thank you for helping me today getting into a brand new 2026 Hrv honda. You took the time to explain all details of me qualifying for a car patient and very pleasant. I appreciate everyth into a brand new 2026 Hrv honda. You took the time to explain all details of me qualifying for a car patient and very pleasant. I appreciate everything you done for me and I will recommend other to you in the future. Emma Hawkins😊. More
by Emma Hawkins
August 21, 2025
My husband and I worked with the salesman Jeffery Parham and he was fantastic. The overall experience at this dealership was AMAZING!! They were mindful of our time and flexible with their offer to buy back and he was fantastic. The overall experience at this dealership was AMAZING!! They were mindful of our time and flexible with their offer to buy back my Honda. Highly recommend the Lansing Honda dealership over any other Hondas in this area!! My husband and I will definitely continue to give them my business. More
by Jazmin Villicana
Employees Worked With
July 27, 2025
The drive of more than 3 h round trip it was really worth it! Excellent service and a great team! I had a wonderful experience and I would recommend it to anyone who likes to buy a car. Thank you everyone! it! Excellent service and a great team! I had a wonderful experience and I would recommend it to anyone who likes to buy a car. Thank you everyone! Special thanks to MJ, who kindly and professional guide me through every step of the process. You excel at your job! More
by Maria
Employees Worked With
MJ
July 18, 2025
Dealership was friendly and helpful. Jeffrey was a great help in selling me a car. Jeffrey was a great help in selling me a car. More
by neecyqt
Employees Worked With
July 04, 2025
MJ Mizyed made buying my first BMW such a smooth and exciting experience! Super helpful, honest, and knowledgeable. He answered all my questions and made sure I was comfortable the whole time. Highly re exciting experience! Super helpful, honest, and knowledgeable. He answered all my questions and made sure I was comfortable the whole time. Highly recommend working with MJ if you’re looking for a great car and a stress-free buying process! More
by jeffpearson1231
Employees Worked With
MJ Mizyed
