Jaguar Land Rover Bellevue

Straight to the point This is the third car I’ve bought from this dealer. Yes, I like Land Rover, but for the third time, all my expectations have been met This is the third car I’ve bought from this dealer. Yes, I like Land Rover, but for the third time, all my expectations have been met More

New SUV poor coordination between Sales and Service The people at Bellevue Land Rover are very nice. Unfortunately they are very disorganized and there is very poor coordination between Sales and Servic The people at Bellevue Land Rover are very nice. Unfortunately they are very disorganized and there is very poor coordination between Sales and Service departments. I have purchased a new Range Rover Sport and have had to go to the store 4 times to some after sales additions to my vehicle purchased at time of sale that originally I was told would be 1-2 days. First trip was to get my temp license plate they did not install in my original pickup. . Second trip to get my running boards and Exterior paint protections added. After one day they shared the parts would not be in for another week as Sales had not notified service properly. Third trip was a 1-2 day scheduled appointment for the running boards and exterior protection package. It took 5 days and then found they did the wrong exterior package. Now scheduled for November 6 to get the correct exterior package added. This has been frustrating at best and while the people are friendly, the management coordination is poor. I get numerous automated emails asking if experience and asking if they can do anything better. Unfortunately the computer does not coordinate with the Sales promises and commitments to the service department. I am sure it will get resolved, but my time and energy where I live 40 minutes away on a non traffic day is less than optimal. I am not one to write negative reviews or complain, but am hopeful this review will prewarn others of the issues one may expect. More

Robyn is amazing Robyn always make bringing our cars in whatever the reason so easy. She explains everything and keeps us up to date. She is such a pleasure to work wi Robyn always make bringing our cars in whatever the reason so easy. She explains everything and keeps us up to date. She is such a pleasure to work with More

Great experience! John was my service consultant and he was great at each step of the whole process! Incredibly professional, and super kind! He was able to answer all John was my service consultant and he was great at each step of the whole process! Incredibly professional, and super kind! He was able to answer all the questions I had and updated me with all the information regularly. Loved the experience! Thank you John and Bellevue Land Rover! More

Customer Service and service warranty Sheneta was extremely personable, knowledgable and sincere in working with me. When I questioned my bill and found inequities in it, she apologized Sheneta was extremely personable, knowledgable and sincere in working with me. When I questioned my bill and found inequities in it, she apologized and took care of it immediately. I appreciate the job she and the rest of the staff did in making this quick and easy. More

Great service Your service techs fixed my vehicle recently and want to thank them for a job well done. Robin is a great service advisor and the front desk delivers Your service techs fixed my vehicle recently and want to thank them for a job well done. Robin is a great service advisor and the front desk delivers great customer service. Thanks More

veyr professional and easy to work with We very much enjoyed working with Marcos Ramirez at JLR Seattle (which is actually in Lynnwood). Deep knowledge of their product and respect for us a We very much enjoyed working with Marcos Ramirez at JLR Seattle (which is actually in Lynnwood). Deep knowledge of their product and respect for us as customers. Several people stayed 2 hours late on a Sunday night so that we could drive the car home that evening. Excellent service. More

Remarkable The establishment is welcoming and warm from the outside in. I was introduced to Melissa whom I highly recommend and she was such an asset to the comp The establishment is welcoming and warm from the outside in. I was introduced to Melissa whom I highly recommend and she was such an asset to the company and a delight. After hours and hours of test driving and narrowing down a perfect fit, I was pleased to purchase the 2018 E-Pace. I enjoyed all personnel very professional and welcoming. Katie in finance is like sunshine on a cloudy day. Not to mention the Amazing hot chocolate and tea cookies. Thank you for keeping me occupied with the basketball game on the big screen. I will always remember how excited and great I felt about my experience with Jaguar Land Rover Bellevue. 💗 P.S. David Payne thank you for keeping me hydrated, nice to meet you all! Blessed Days Ahead 😇 More

poor service Poor experience i paid over $800 for the 70,000 mile service but i have serious concerns if the service was actually performed. At the cashier windo Poor experience i paid over $800 for the 70,000 mile service but i have serious concerns if the service was actually performed. At the cashier window i asked why the service report wasnt available; was told I'd need to speak to service advisor who wasn't working when i picked up my Evoque i sent an emil requesting the report. After waiting 3 days for a reply, i sent a follow up email. Finally received a reply stating my vehicle ws still in shop being worked on and that a technician had concerns as noted on the report which stated i needed a complementry multi-point inspection. i responded to the email citing confusion with her response. I've had no reply Amazi g!!! More

Very professional Elliot is very knowledgeable about vehicles. He listened to my needs and requirements and tailored sales and recommendations to my needs. He is excel Elliot is very knowledgeable about vehicles. He listened to my needs and requirements and tailored sales and recommendations to my needs. He is excellent in communications, quick response to emails and questions. Natalie also very professional; explained programs clearly and thoroughly. More