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C. Harper Ford Kia Honda

Belle Vernon, PA

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1,404 Reviews

100 Harper Dr

Belle Vernon, PA

15012

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1,404 Reviews of C. Harper Ford Kia Honda

October 23, 2018

Service Good service with Dave would recommend service department to others. I have purchased my Kia at another dealer but I have been coming to CHARPER will More

by SHELLBEDEN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Thompson
Nov 01, 2018 -

C. Harper Ford Kia Honda responded

Thank you for your review. Hopefully you can purchase your next one from us. In the meantime, we'll keep up with the service and keep treating you like family!

October 23, 2018

Disappointed They are just after a sale. Once that's done they don't care about you. Also they lie and don't even apologize when they're caught or try to make it r More

by Geegee
Customer Service
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
John Eberlein, Jeff Pikulsky
Oct 23, 2018 -

C. Harper Ford Kia Honda responded

Thank you for your review. We would like to get more information from you to find out what the nature of the problem is and what happened. Jeff is one of our best salesmen and it's unusual for him to get a review like this. So we would like to gather as much information as we can. I will be sending yo my contact information shortly and look forward to hearing from you. - JoAnne Kranik

October 23, 2018

Staff not very friendly Staff was not very friendly. I pulled my car in and felt like I was bothering the advisor. I advised him of a problem I was having and I don't feel l More

by MSDEVINE24
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Gregory (Woody) Woodmancy, Dave Thompson
Oct 23, 2018 -

C. Harper Ford Kia Honda responded

Thank you for your review. We appreciate all feedback, both positive and negative. Of course we love the positive, but we learn from the negative. We're sorry to hear that you had a negative experience with us and would like to discuss what happened with you further. I will be sending you my contact information. Please follow up with me at your convenience. - JoAnne Kranik, Business Development Center Manager

October 22, 2018

Disappointed I arrived for my Oil Change appointment at 2:30. I told them I would be waiting in the waiting area until the truck was done. Two hours later I was st More

by Disappointed
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Unknown
Oct 23, 2018 -

C. Harper Ford Kia Honda responded

We're sorry to hear that you had a bad experience with us. We're never offended when we get a negative review because that's how we improve ourselves. I would like to get more information from you so we can improve our systems to try to make ourselves better. I will be sending you my contact information to address this issue further. Thanks for the review!

October 22, 2018

Great Friendly out standing service. It was fast, washed my car gave colloring books to my kids and popcorn. Building was clean and everone wounderful. I wi More

by DVTHOMPSON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Merlin, Dave Thompson
Oct 22, 2018 -

C. Harper Ford Kia Honda responded

Thank you for your review. Being stuck in the service department with kids can be a daunting experience. Hopefully the coloring books and popcorn helped out with that. We're happy that you had a good experience with us and with Dave. He's fairly new to us but know that he will be a valuable team member. Thanks again and please keep coming back to see us!

October 22, 2018

Very successful visit!!!! Arrived on time the work was done promptly. The price was as expected. Very professional and personable staffing. Facility was clean and appealing. Th More

by TGUFFEY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Thompson
Oct 24, 2018 -

C. Harper Ford Kia Honda responded

We're happy that your experience was a quick and easy one. Please let us know if you need anything in the future and we'll try to maintain this level of service. Thanks again for the business and your review!

October 22, 2018

Smooth, easygoing, and super open I bought my 2017 Jeep Grand Cherokee from Dante a few weeks back and I cannot be more happy. I used my 2015 Ford Fusion as a trade in. After explainin More

by SNICKERDOODLE72
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joanne , Will Mansberry, Dante Barella, Tom Lalor
Oct 24, 2018 -

C. Harper Ford Kia Honda responded

Thank you for review! We're happy to hear that you had a great experience with our team! Be careful though, once you own a Jeep, you'll always own a Jeep! Hopefully we can help the next time too! Welcome to the C Harper Family!

October 22, 2018

Quick and painless. Dave Thompson got me in and out really quickly. I appreciated the service. Despite not having an appointment, he took the time to understand my issues More

by DPIERCE6
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Thompson
Oct 24, 2018 -

C. Harper Ford Kia Honda responded

Thank you for your review. We always want our customers to schedule service appointments, but we understand that can't always happen. We're happy to help any walk in customer if we can. We're glad that we were able to take care of you quickly. Please let us know if you need any help in the future!

October 20, 2018

Kia visit, must return, but they still offered me value I knew my 14 Kia Cadenza needed a window regulator on the driver side but they did not pre-order it and I understand that. I have to return when the More

by Marty
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dante Barella
Oct 22, 2018 -

C. Harper Ford Kia Honda responded

Thank you for your review. And thank you for being understanding about our processes. Unfortunately, sometimes you have to make multiple trips in. But we definitely understand that you're time is valuable. The next time you're coming in, please remember that we may be able to offer you a loaner vehicle or shuttle service. Hopefully we get you fixed quickly next time.

October 19, 2018

Awesome experience Scott was excellent as usual. 4th vehicle purchased from him and wouldn’t want to go anywhere else! Very happy with purchase and experience received. More

by AKWOLFE01
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Bickerton, Tom Lalor
Oct 20, 2018 -

C. Harper Ford Kia Honda responded

We think Scott is pretty great as well. He's been with us for a while now and has plenty of repeat and referral customers for a reason. He's always friendly and extremely knowledgeable when explaining your new vehicle and getting you a great deal. The best way to thank your salesman is to send them referral customers! So please help him out! Thanks for your business and thank you for the review.

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