Lexus of Serramonte

Professional and Efficient Service I was able to purchase my first Lexus car with the help of Jimmy Tu. He was very nice, professional, patient and accommodating. Thank you. I was able to purchase my first Lexus car with the help of Jimmy Tu. He was very nice, professional, patient and accommodating. Thank you. More

My Lexus Experience Lenny is great. Very attentive and professional. He makes everything easy for me. Thanks Lenny! Gerry is my sales guy. I’ve been working wit Lenny is great. Very attentive and professional. He makes everything easy for me. Thanks Lenny! Gerry is my sales guy. I’ve been working with him since 2007. He takes great care of me and my family with our choice of vehicles. Superior customer service! More

Service Mario was professional and courteous when we brought our car in for service. Our regular service consultant, David Martinez was on leave so Mario Mill Mario was professional and courteous when we brought our car in for service. Our regular service consultant, David Martinez was on leave so Mario Milleza assisted us. Review is for both since Mario’s name is not listed. More

Continued lack of focus on customer satisfaction. Received an invitation for a VIP diagnostic service and car wash free of charge. Dropped the car off with Service Representative Randy Auyeung at 7 a Received an invitation for a VIP diagnostic service and car wash free of charge. Dropped the car off with Service Representative Randy Auyeung at 7 a.m. He instructed me that the car would be completed by 12 noon. When I returned to pick the car up Randy was unavailable so I had to FLAG down Dean DeCastro who is the service person I usually use. He just handed me the diagnostic report and he was ready to just split. Immediately I responded with what were the results. His response was that there were listed in the report. I asked that he explain the findings, which he quickly did. This interaction made me feel as if I put him out. I have noticed that as my car gets older Lexus attention to me as a customer diminishes. Also the car wash was hit or miss. The customer service I received when the car was new was dramatically different from how I am treated as I customer now. More

Eric is well knowledgeable and gave us good advance Eric was very patient with our new lease vehicle. We spent 6 hours in the dealership. And he gave us good advance to choose a right vehicle for my wif Eric was very patient with our new lease vehicle. We spent 6 hours in the dealership. And he gave us good advance to choose a right vehicle for my wife. We really appreciate for everything he did for us, thank you! More

Lease of new NX 300 Very attentive and responsive service from salesman Eric, including a test drive; and upon leasing the vehicle, good follow up to be sure I knew about Very attentive and responsive service from salesman Eric, including a test drive; and upon leasing the vehicle, good follow up to be sure I knew about the special features of this mini SUV. It is a wonderful vehicle and I am enjoying driving it. More

Service car excellence Dean DeCadtro has been taking care of my car old & latest since 1999. Has provided the best performance adviser to date, Advised current problems if a Dean DeCadtro has been taking care of my car old & latest since 1999. Has provided the best performance adviser to date, Advised current problems if any for better quality car. More

Excellent and reliable service Dean has helped service our Lexus vehicles for over 10 years and still provides the same high quality customer experience to this day. Went in for a Dean has helped service our Lexus vehicles for over 10 years and still provides the same high quality customer experience to this day. Went in for a recent 10k maintenance with minimal downtime. More

12 Month Service Fast and efficient. Work was completed quicker than promised. The person checking us in was friendly and personable. The waiting area was comfortable Fast and efficient. Work was completed quicker than promised. The person checking us in was friendly and personable. The waiting area was comfortable and had good coffee. More

Fast, Friendly and efficient. Vy Lee, our salesman was very knowledgeable and took us through the sales experience smoothly and efficiently. Would ask for Vy the next time we need Vy Lee, our salesman was very knowledgeable and took us through the sales experience smoothly and efficiently. Would ask for Vy the next time we need a vehicle. Jobelle was also extremely friendly and explained all our options. Thank you to both Vy and Jobelle. More