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Prestige Lexus of Ramsey
Ramsey, NJ
2,628 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,628 reviews
November 27, 2018
Efficient and Expert Care Prestige Lexus pushes all the right buttons when it comes to caring for the needs of their customers. A cordial welcome; a place to sit with snacks; a Prestige Lexus pushes all the right buttons when it comes to caring for the needs of their customers. A cordial welcome; a place to sit with snacks; an inside drop-off that shelters us from the outside elements; a rental car for free; and a timely call telling me my car is ready for pick-up. More
by Jyeaple
Verified CustomerEmployees Worked With
Joe Alemany
Helpful November 27, 2018
Tops in everything They know how to do it right. Staff is warm and friendly. Go out of the way to make you happy. I have leased four times from them over the last 12 yea They know how to do it right. Staff is warm and friendly. Go out of the way to make you happy. I have leased four times from them over the last 12 years. Looking forward for more More
by MOSHEDREW
Employees Worked With
Joe Scalo five, Calvert Hargrove, Mark Simpson
November 26, 2018
Wonderful Experience I had the most wonderful experience in my first service appointment. I took in my LX570 for its first maintenance and the service staff is kind and fr I had the most wonderful experience in my first service appointment. I took in my LX570 for its first maintenance and the service staff is kind and friendly. The waiting area is spacious. More
by carlosp1212
Employees Worked With
Michael Zearfaus
November 26, 2018
Tire replacement First class attention when my tire needed replacement the day after a holiday. Although I did not have an appointment they took care of me without a p First class attention when my tire needed replacement the day after a holiday. Although I did not have an appointment they took care of me without a problem. More
by DennisG
Employees Worked With
Joe Scalo
November 26, 2018
Great Service Experience Always taken care of at Prestige where the customer always comes first, from arrival to departure a very professional customer service experience is w Always taken care of at Prestige where the customer always comes first, from arrival to departure a very professional customer service experience is waiting for you at Prestige Lexus. The service personnel take you through every step of the process and never leave you wondering or guessing what is done or needs to be done. The actually take you to the car so you can see the issue and advise on a solution. I have had nothing less than a stellar experience each and every time I have used Prestige Lexus for service on my vehile. More
by ONEHIGHWAYCRUISER
Employees Worked With
Mark Simpson, Jorge Reinoso, Jeff Lucca, Chris Bowes
November 24, 2018
Great Service!! Easy to schedule. Waited and picked up the car in about hour and a half. Very easy. I was told it needed a software update which would take a hour and Easy to schedule. Waited and picked up the car in about hour and a half. Very easy. I was told it needed a software update which would take a hour and a half which it did. More
by Brian, Old Tappan
Employees Worked With
Mark Simpson
November 23, 2018
Service Excellent Easy appointment process, Service explained, Loaner Car available for use. Car pickup and payment process very easy.. Follow up next day to make su Easy appointment process, Service explained, Loaner Car available for use. Car pickup and payment process very easy.. Follow up next day to make sure everything was done and if satisfied More
by Harold
Employees Worked With
JESSICA KURTZ, Gary Gugliemi
November 23, 2018
80,000 mile service In and out . No problem , no xx , as usual. Had a few issues that were checked out. When I left all issues had been resolved. In and out . No problem , no xx , as usual. Had a few issues that were checked out. When I left all issues had been resolved. More
by hank257
Employees Worked With
Gary Gugliemi
November 22, 2018
couldn't have been any smoother the service coordinator...Joe Scalo...could not have been any nicer or more competent. He made the service visit as simple as possible and I am most g the service coordinator...Joe Scalo...could not have been any nicer or more competent. He made the service visit as simple as possible and I am most grateful for that. More
by MONTAG279
Employees Worked With
Joe Scalo
November 22, 2018
Misinformation really hurts I have dealt with this dealership for over ten years and I or my family purchased many many cars from them. My most recent purchase was a 2018 LS 500 I have dealt with this dealership for over ten years and I or my family purchased many many cars from them. My most recent purchase was a 2018 LS 500. When I went to pick up the car I was extremely upset that this flagship vehicle did not have a certain very important feature which I like. The information I received from the salesman was that this feature was only available if you purchased the model with an additional package at a cost of another $15,000 or so. I was also informed that the 2019 model would be the same as the 2018. Needless to say, I purchased the vehicle only to find out shortly thereafter that the salesman either purposely decided NOT to tell me that the feature I wanted was available at a reasonable add on or, he was totally giving out erroneous information. The wind up is I am driving a Lexus that does not have all of the features that I would have liked and that is very upsetting to me. I repeatedly contacted the dealership about this and they refused to fully respond to my complaint. I'M A VERY DISAPPOINTED CUSTOMER OF LEXUS OF RAMSEY More
by MONTAG279
Employees Worked With
Demetre Stathopoulos, Wayne Schey
