Flagship Motorcars of Lynnfield

Herb Chambers-Sprinter Service Center-Peabody MA = EXCELLENT Mercedes... I routinely travel up and down the East Coast, and I have had my 2014 3500 Sprinter regularly serviced at various locations in VA, NH a Mercedes... I routinely travel up and down the East Coast, and I have had my 2014 3500 Sprinter regularly serviced at various locations in VA, NH and MA. I want to tell you...the Service Department at Herb Chambers Flagship Motorcars, specifically the Sprinter location at 202 Newbury Street, Peabody MA 01960 is EXCEPTIONAL. I have had a recurring minor, irritating problem with my Sprinter for years relating to unusual "engine light" and other such alerts. Various dealerships have looked at and gone..."duh, we don't know". One in NH actually charged me $150 and just "reset" the computer codes and said they had no idea, when the vehicles has extended warranties and all such bells & whistles. After that experience with the Manchester NH dealership, Christopher Vasquez, Service Advisor at Flagship's Sprinter location and I chatted a couple of months ago regarding "B" scheduled service, as I told him I would NOT be returning to the Manchester NH dealership for service. And, in chatting, I mentioned my long-running history of irritating "lights", falsely telling me something was wrong. We chatted a while. When I took the vehicle to Chris for the "B" service, he, and his technician, "Ben" went WAY out of their way attempting to figure out the issue. They thought they had it figured out, attempted a fix; but several weeks later...it was back. I took the vehicle to Chris again today, (09/19/2019), and they went at it again...and, again...we think we have a fix. What I want to convey to Mercedes US, and please pass this "down" through channels to Herb Chambers Flagship Motorcars...is...this Sprinter Service location is flat-out VASTLY superior to any other service unit I have ever been to, regardless of make of vehicle. The Service center is spotless. The entire staff is beyond courteous. The waiting area is wonderful, (and I "wait" for my vehicle, sometimes most of the day while they work...and YES...they have offered a "loaner"). They provide coffee, snacks, wifi (so I can work remotely while I wait)...and are dog-friendly (so I don't have to leave my big dog unattended for "who-knows" how many hours). Truly, a GREAT place. But, the service itself is beyond description. These gentlemen are exceptional, in every aspect...customer service-wise, professionalism, technical expertise...you name it. I am extremely impressed (and I am not easily so). Whatever system Mercedes has for awarding "dealerships", especially Service Centers...this place deserved the highest level...and I say that having frequently a number of Mercedes locations over the past 5 years. Christopher Vasquez and "Ben", (sorry I haven't caught his last name), really deserve some sort of special recognition...as they really make that Mercedes Sprinter location superior to any place else I have done business with. Respectfully Lee Isdell More

Repeat Customer First met Paul McDaniles two years ago, when my wife purchased her C300. We had such a positive experience with Paul that we returned to purchase a M First met Paul McDaniles two years ago, when my wife purchased her C300. We had such a positive experience with Paul that we returned to purchase a Mercedes for me. Paul worked diligently to order me a 450 GLE that I would be happy with because I'm not easily pleased. When my vehicle arrived it exceeded my expectations. Every dealership should have a General Manager like Paul McDaniels! Bobby and Judy D. More

Excellent Awara was very professional and pleasant. He was knowledgeable and competent, working to identify our needs. He even worked on his day off to comple Awara was very professional and pleasant. He was knowledgeable and competent, working to identify our needs. He even worked on his day off to complete some paperwork. We actually enjoyed working with him. Cathie and Eliot More

Best first time experience I’ve visited this dealership on a Wednesday, by Thursday I was picking out my new vehicle. The experience was overall one of the best I’ve ever exper I’ve visited this dealership on a Wednesday, by Thursday I was picking out my new vehicle. The experience was overall one of the best I’ve ever experienced in any dealership. I met with Awari and he was very professional and understanding in my wants and needs and what I was looking for in a vehicle, he also assisted me with my trade-in as well. I would definitely highly recommend this salesman he did a very professional job and he assisted me in giving me exactly what I was looking for and also gave me extra in the vehicle I received.Darnell was the great in helping Me with the finance she really was understanding and got me what I was looking for and I was very happy I really felt welcome to come in to this dealership between both the salesman in the finance manager and the overall atmosphere I really did feel I was treated very well for what I was looking for and I will definitely be back at this dealership again More

Ease from beginning to driving away in a new Benz I had owned a GLK since 2009, which I also bought from Flagship Motorcars of Lynnfield, and it was time to test the new cars. I went and was greeted v I had owned a GLK since 2009, which I also bought from Flagship Motorcars of Lynnfield, and it was time to test the new cars. I went and was greeted very professional by Awara Osman, who right away went to work for us to get us a new vehicle asking about our expectations and to meet our needs, let me add it was a Monday and he stayed calm even after two hours after closing. He is a great sales person who put no pressure on me or my wife but was asking about our confort zone to get into a new vehicle that we wanted and was within budget. In a nutshell, he is a great person and I give him a 10 for service. Also at the time of delivery Spencer Petruzello , was very at ease to walk us through the vehicle and explained every detail of the car, from adjusting the seats, to the mirrors. Very pleasant individual who proudly represents Flagship very well. He had the vehicle with a bow on the hood to make it special, something that my wife liked and got teary eye. Overall I also give him a 10 for his patience and commitment to customer service. Both Awara and Spencer as we said goodbye, the told us to call them with any questions, concerns and if we needed anything. Last but not least Gil, from finance was also a great help to ease process and understanding that budget is priority. No pressure but explained the different services Offered. Overall we were treated as family is treated, with respect and I commend them for going above and beyond. Thank you very much Regards, Alex and Elisa Jimenez More

Great Experience To often service departments get a bad rap or a bad review. I am taking this few minutes to tell you my experience at Flagship Motors Lynnfield was gr To often service departments get a bad rap or a bad review. I am taking this few minutes to tell you my experience at Flagship Motors Lynnfield was great. I was greeted immediately as soon as I pulled in the bay. I was directed to service area and a nice gentleman named Nathan Hough. within 5 minutes he explained all that was going to be done, offered me a loaner, gave me a time frame, and gave me an hour and a half approximation on time. I decided to wait . I went to the lounge, coffee, water, cookies and waited and within 2 hours car was done, cleaned inside and out, ready for me to continue my day. Far to often I read bad reviews on service departments but I had to take the time to say Flagship Service Department is outstanding and made me feel like valued member of a Mercedes Benz. Thanks Flagship!!!!!!!!! More

Excellent service!!! Awara was outstanding in the service he offered. He made the transaction very easy for me and made me very comfortable. This was my third Mercedes and Awara was outstanding in the service he offered. He made the transaction very easy for me and made me very comfortable. This was my third Mercedes and Awara will definitely be helping me get my fourth in the future.!!!!! Phil was also very helpful and helped out. Great team work !! Made me feel amazing More

Amazing Awara was amazing and went out of the way to help me !!! Must go see him! I wouldn’t go anywhere else anymore . I highly recommend him and flagship Awara was amazing and went out of the way to help me !!! Must go see him! I wouldn’t go anywhere else anymore . I highly recommend him and flagship More

Awesome dealership I bought a Mercedes from Awara- he was very professional, honest and easy to work with. I would definitely recommend him to friends! The dealership I bought a Mercedes from Awara- he was very professional, honest and easy to work with. I would definitely recommend him to friends! The dealership is also brand new and carries a huge inventory!! More

Darnell and Awara are great. Darnell and Awara helped me with my fourth benz from this dealership. I recommend highly working with them, Al S in service and Grace if you ever have Darnell and Awara helped me with my fourth benz from this dealership. I recommend highly working with them, Al S in service and Grace if you ever have a customer service issue. I have had unpleasant experiences with some others, but overall a great dealership. More