Flagship Motorcars of Lynnfield
Lynnfield, MA
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Ease from beginning to driving away in a new Benz I had owned a GLK since 2009, which I also bought from Flagship Motorcars of Lynnfield, and it was time to test the new cars. I went and was greeted v I had owned a GLK since 2009, which I also bought from Flagship Motorcars of Lynnfield, and it was time to test the new cars. I went and was greeted very professional by Awara Osman, who right away went to work for us to get us a new vehicle asking about our expectations and to meet our needs, let me add it was a Monday and he stayed calm even after two hours after closing. He is a great sales person who put no pressure on me or my wife but was asking about our confort zone to get into a new vehicle that we wanted and was within budget. In a nutshell, he is a great person and I give him a 10 for service. Also at the time of delivery Spencer Petruzello , was very at ease to walk us through the vehicle and explained every detail of the car, from adjusting the seats, to the mirrors. Very pleasant individual who proudly represents Flagship very well. He had the vehicle with a bow on the hood to make it special, something that my wife liked and got teary eye. Overall I also give him a 10 for his patience and commitment to customer service. Both Awara and Spencer as we said goodbye, the told us to call them with any questions, concerns and if we needed anything. Last but not least Gil, from finance was also a great help to ease process and understanding that budget is priority. No pressure but explained the different services Offered. Overall we were treated as family is treated, with respect and I commend them for going above and beyond. Thank you very much Regards, Alex and Elisa Jimenez More
Great Experience To often service departments get a bad rap or a bad review. I am taking this few minutes to tell you my experience at Flagship Motors Lynnfield was gr To often service departments get a bad rap or a bad review. I am taking this few minutes to tell you my experience at Flagship Motors Lynnfield was great. I was greeted immediately as soon as I pulled in the bay. I was directed to service area and a nice gentleman named Nathan Hough. within 5 minutes he explained all that was going to be done, offered me a loaner, gave me a time frame, and gave me an hour and a half approximation on time. I decided to wait . I went to the lounge, coffee, water, cookies and waited and within 2 hours car was done, cleaned inside and out, ready for me to continue my day. Far to often I read bad reviews on service departments but I had to take the time to say Flagship Service Department is outstanding and made me feel like valued member of a Mercedes Benz. Thanks Flagship!!!!!!!!! More
Excellent service!!! Awara was outstanding in the service he offered. He made the transaction very easy for me and made me very comfortable. This was my third Mercedes and Awara was outstanding in the service he offered. He made the transaction very easy for me and made me very comfortable. This was my third Mercedes and Awara will definitely be helping me get my fourth in the future.!!!!! Phil was also very helpful and helped out. Great team work !! Made me feel amazing More
Amazing Awara was amazing and went out of the way to help me !!! Must go see him! I wouldn’t go anywhere else anymore . I highly recommend him and flagship Awara was amazing and went out of the way to help me !!! Must go see him! I wouldn’t go anywhere else anymore . I highly recommend him and flagship More
Awesome dealership I bought a Mercedes from Awara- he was very professional, honest and easy to work with. I would definitely recommend him to friends! The dealership I bought a Mercedes from Awara- he was very professional, honest and easy to work with. I would definitely recommend him to friends! The dealership is also brand new and carries a huge inventory!! More
Darnell and Awara are great. Darnell and Awara helped me with my fourth benz from this dealership. I recommend highly working with them, Al S in service and Grace if you ever have Darnell and Awara helped me with my fourth benz from this dealership. I recommend highly working with them, Al S in service and Grace if you ever have a customer service issue. I have had unpleasant experiences with some others, but overall a great dealership. More
Awara Osman Awara was helpful and knowledgeable made it easy. Absolute pleasure to work with. Will not hesitate to come back for future car purchases. Thank you Awara was helpful and knowledgeable made it easy. Absolute pleasure to work with. Will not hesitate to come back for future car purchases. Thank you More
Amazing Awara was fantastic in helping me obtain the vehicle I wanted. Extremely friendly, and went the extra mile to serve me with information and everything Awara was fantastic in helping me obtain the vehicle I wanted. Extremely friendly, and went the extra mile to serve me with information and everything I requested. Couldn’t be anymore pleased. More
New Car Experience Had a great experience at Flagship (again); upgraded my Mercedes. Sean did a great job and the sale was very easy. Justin also provided seamless custo Had a great experience at Flagship (again); upgraded my Mercedes. Sean did a great job and the sale was very easy. Justin also provided seamless customer service on all the finances. Spencer Petruzello was fantastic with the entire operation of the car. The last car we bought we were shown very very little and it was frustrating. I have already called Spencer 4 times and he is right there to help me and walk me through my questions. Great feeling to have someone to ask questions and to get the correct response! And a big shout out to the detail department and Flavia and his staff--I had a few tiny spots and they got them out and then explained to me what they were and how to prevent them in the future. All in all a great experience. More
First Mercedes-Benz Thanks to Awara Osman & Darnell Caruso-Stewart I joined the Mercedes-Benz family. Osman heard my wants & Darnell made the calls. I’m ecstatic, thanks! Thanks to Awara Osman & Darnell Caruso-Stewart I joined the Mercedes-Benz family. Osman heard my wants & Darnell made the calls. I’m ecstatic, thanks! More