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THE COLLECTION
Coral Gables, FL
544 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 544 reviews
October 09, 2019
Wonderful experience, excellent customer service! Mr. Garcia is extremely professional, charismatic, friendly and one of the best Sales Associates that I have ever dealt with. I highly recommend him to a Garcia is extremely professional, charismatic, friendly and one of the best Sales Associates that I have ever dealt with. I highly recommend him to any customers visiting the Collection on Bird Road, Coral Gables, Florida. More
by Peter
Employees Worked With
Juan Garcia
Helpful September 27, 2019
Great service as always especially by Juan Garcia Great service as always at the Collection, especially by Juan Garcia, who always goes the extra mile and with a big genuine smile on his face! One of Great service as always at the Collection, especially by Juan Garcia, who always goes the extra mile and with a big genuine smile on his face! One of the reasons it's a pleasure to come back to the Collection! More
by Fredrik J
Employees Worked With
Juan Garcia, Nelson Velez and Juan ion Service
September 25, 2019
Great experience It was awesome how this dealer and Danielle Fernández gave me a great experience buying a Jaguar. I would recommend this Dealer without any doubt It was awesome how this dealer and Danielle Fernández gave me a great experience buying a Jaguar. I would recommend this Dealer without any doubt More
by Carlos
Employees Worked With
Danielle Fernández
September 21, 2019
Best experience It is hard to believe but I just got the best experience and less stressful way to buy my dream car. George Diaz won the award! He just not only deliv It is hard to believe but I just got the best experience and less stressful way to buy my dream car. George Diaz won the award! He just not only delivered what I wanted but he did it in a very professional way. It was actually fun! George and the dealership makes everyone comfortable. Strongly recommended More
by Brenda J Gonzalez
Employees Worked With
George Diaz
September 20, 2019
Love them! Easy to work with. Great information quickly. Simple process.Kind salesperson. Organized and timely. Made my life really simple and stress free. Loved Easy to work with. Great information quickly. Simple process.Kind salesperson. Organized and timely. Made my life really simple and stress free. Loved working with David and already recommended to two people. More
by Maria Blet
Employees Worked With
David Montoya
September 09, 2019
Excellent experience at The Collection . My salesman , David Montoya , was professional cooperative , straightforward and friendly which led to gaining my trust and a relaxed and pleasurable My salesman , David Montoya , was professional cooperative , straightforward and friendly which led to gaining my trust and a relaxed and pleasurable buying experience . Because of the foregoing I would recommend the Collection to others and specifically my salesman , David Montoya. More
by pitucoco2626
Employees Worked With
David Montoya
September 09, 2019
Professionals My dealer was Scott Rodriguez , not pushing , respectfull and professionnal. Nothing to complain. Good job. Nice choice of cars and different brands w My dealer was Scott Rodriguez , not pushing , respectfull and professionnal. Nothing to complain. Good job. Nice choice of cars and different brands with plenty of references. More
by Joe
Employees Worked With
Scott rodriguez
August 28, 2019
Best dealership experience Francisco met all of our needs & answered any & all questions that I had. He was extremely attentive & prompt concerning service. He was one of the Francisco met all of our needs & answered any & all questions that I had. He was extremely attentive & prompt concerning service. He was one of the kindest service representatives that we’ve ever dealt with. I will recommend him to anyone in purchasing a vehicle. Best regards, Alecia Rodriguez More
by Alecia
Employees Worked With
Francisco Ruiz
August 04, 2019
Amaizing The Service, attention, costumer services, was amazing Mariana Mejia was my selling specialist, she is so special, and patient. I recommend this de The Service, attention, costumer services, was amazing Mariana Mejia was my selling specialist, she is so special, and patient. I recommend this dealer to all of my friends. Thanks so much for helping me. More
by Any
Employees Worked With
Mariana Mejia
August 01, 2019
Service Excellence I am a new member of The Collection family with the purchase of my McClaren 720S in early July. I wasn't planning on returning to The Collection for I am a new member of The Collection family with the purchase of my McClaren 720S in early July. I wasn't planning on returning to The Collection for at least a year for my first scheduled maintenance but looks like my car had other plans. After just 3 days, the glass above the passenger door cracked and I had to wait a few weeks to get my car back. Unfortunately, the plastic piece that covers the door hinge was loose so I had to return to the dealer. Obviously, not the dealers fault. These things sometimes happen. Fortunately, their Sales and Service was outstanding and they did everything they needed to do to service the vehicle. Now, just because these things happen doesn't mean I wasn't upset. Here is the icing on the service cake sort of speak. Each time I visited The Collection, I was greeted by Victoria Castro who immediately made me feel welcomed and as a valued customer. I feel people too often rush to write letters when they are dissatisfied but I make it a point to recognize great service when I experience it. Victoria's greeting wasn't robotic, it was genuine and followed by a series of questions that allowed me to explain what had happened and why I was there each time. She was empathetic and apologetic for my experience and asked if there was anything she could do to help make my time at The Collection more pleasurable. She offered me something to drink, coordinated my Uber ride, asked if my cell phone was fully charged, etc. All this while being extremely professional, courteous and friendly. I've been in the Customer Service business for more than 25 years and I firmly believe that the first person who greets you has a huge responsibility to represent your brand and sets the tone for how I will feel when I walk away and whether or not I choose to return. Because of Victoria, I walked away satisfied each time and I will gladly recommend The Collection to anyone who asks. More
by McClaren720
Employees Worked With
Victoria Castro
