Southtowne Hyundai of Newnan

I had to take vehicle in for a recall and waited on Everything went just like they said it would as far as timing etc. Everything went just like they said it would as far as timing etc. More

Nikki is professional and knowledgeable. She made my service experience easy and stress free. I didnt have to wait long for my appointment. Checkout was also very smooth. service experience easy and stress free. I didnt have to wait long for my appointment. Checkout was also very smooth. More

I kept having a little problem with my TPMS on my Palisade, Same problem three times and every time service people were so helpful and said problem is corrected. Also give a shout out to sales manage Palisade, Same problem three times and every time service people were so helpful and said problem is corrected. Also give a shout out to sales manager Tommy Bowling! He is exceptional and made sure we were taken care of with a vehicle to drive while my car was in shop. More

A bit pricey on service but did a great job the price to fix a wire 1300 was a bit high but over all great service fix a wire 1300 was a bit high but over all great service More

Called said I need service on Genesis 90 oil tires and anything else they found. They picked it up the car and kept me informed of the position of maintance. Returned the car two days later all was great. anything else they found. They picked it up the car and kept me informed of the position of maintance. Returned the car two days later all was great. They gave me a car to use while my car was in service More

I came to Southtowne Hyundai of Newnan for the SOLE purpose of having my 2015 Sonata Sport checked over, oil change, tires rotated, etc. I then went front and got my FREE cup of coffee—and then made t purpose of having my 2015 Sonata Sport checked over, oil change, tires rotated, etc. I then went front and got my FREE cup of coffee—and then made the mistake of waIling into the front showroom to check out the new cars. When I saw the incredible Blue Ioniq Hybrid 2020 my eyes 👀 went out on sticks. It was ❤️ at first sight. Then I talked to Diane Spurling in Sales and it was ❤️ all over again. What a bright, friendly, intelligent lady! Such an asset to Southtowne Hyundai. ⭐️⭐️⭐️⭐️⭐️ Also want to mention Jamison Previt, who closed out the mountain of paper work on the sale and was very courteous. ⭐️⭐️⭐️⭐️⭐️ Long story short: I arrived at Southtowne Hyundai Newnan in my 2015 Sonata and drove away in my new BLUE Ioniq Hybrid! ⭐️⭐️⭐️⭐️⭐️ More

Carmen and Wes did a great job taking care of my daughter's Elantra. They ensured that my concerns were addressed. Maintenance was performed quickly and communication was excellent. daughter's Elantra. They ensured that my concerns were addressed. Maintenance was performed quickly and communication was excellent. More

I drive from Macon, Georgia (85 miles) to have both my Hyundai Santa Fe’s serviced. I trust Southtowne’s Service Dept. because they do what they say they are going to do and go over everything that needs Hyundai Santa Fe’s serviced. I trust Southtowne’s Service Dept. because they do what they say they are going to do and go over everything that needs addressing with me before doing the work. They know me and make me feel appreciated for bringing them my business. More

The sales man was extremely nice and well educated on these new cars That I bought, the dealership every one is so friendly and nice. First time that I met Scott, but sure did appreciate all the help he these new cars That I bought, the dealership every one is so friendly and nice. First time that I met Scott, but sure did appreciate all the help he gave me. More

Lee Faulk (Finance Department) scammed me out of Gap insurance. General Manager, Charlie, refuses to return phone calls. I purchased a 2020 Hyundai Tuscon in April of 2020. My salesman was great. The ex insurance. General Manager, Charlie, refuses to return phone calls. I purchased a 2020 Hyundai Tuscon in April of 2020. My salesman was great. The experience was great until I was passed on to Lee Faulk in the financing department. He started by asking my permission to video record our time. I agreed. Signing papers went as expected. As we were nearing the end of the transaction, I realized that I had not yet been offered Gap insurance. When I asked Lee, he said that the dealership did not offer Gap and that I would need to purchase it through my car insurance provider. I told him that was not how it had worked with any previous car I had purchased but he insisted that was Southtowne's policy. Unfortunately, I trusted him and signed the paperwork. I called my car insurance company the next morning and they explained that they do not offer Gap and that the dealership should have had me sign for it at the time of purchase. I called Lee at Southtowne and explained what the insurance had said. He then denied telling me that I was to get the Gap from my insurer. I reminded him that he had video recorded the transaction and asked to speak to his supervisor. Lee then told me that there was no one at the dealership higher in his department than he was. He started yelling that he had never told me anything about not offering Gap. I asked for the name of the general manager so that I could request that the video be pulled. Lee said that he did not have the name of the GM. I said, "You're telling me that you don't know the name of your boss?". Again, Lee began yelling and refused to give me the name of the General Manager of the dealership. When I continued to insist on speaking with someone else, Lee then slammed the phone down and hung up on me. I called again and was connected to a man who claimed to be the head of the financing department. He was very apologetic and gave me the name & number of the General Manager, Charlie. I left a message. Charlie called me back and said that he was going to speak with Lee and that the video recording would be pulled because Southtowne most definitely offered Gap. He said for me to call my financing company and ask if they could add gap to my loan amount. They said they could only do it if I paid a flat $4,000 Gap fee. I'm a single mother & unable to pay a large sum payment. I spoke with Charlie again and he said he was going to see what else he could do. 2 weeks went by with no response. Then a month, two months. I called repeatedly and left messages. I could never get Charlie to return my call. On August 31st, I was in a serious car wreck that totaled my 2020 Tuscon. Of course, I still did not have Gap insurance due to the false information given to me by Lee Faulk and the lack of action on the part of Charlie. My car insurance covered all but $4,100 of my loan amount for the vehicle. Now, I am having to pay monthly payments due to no Gap insurance in addition to the payment for the vehicle I had to purchase to replace the Tuscon. I called Charlie multiple times over the course of several weeks following the wreck concerning the situation. He never returned my calls. The entire conversation and lie from Lee Faulk could have been heard if Charlie had pulled the recording like he claimed he would. I will share my story on every review source until the situation is resolved. I hope that my experience will spare another single mother from having to face what I have had to endure. More