Empire Lakewood Nissan

Most professional best staff I’ve ever seen. I just bought my 4th car in a row there and would never consider any other place. Great job empire bought my 4th car in a row there and would never consider any other place. Great job empire More

Amazing staff, super helpful and made the process really easy. Met the owner Chris how also pent some time visiting with us which was really nice! HIGHLY RECOMMEND!! easy. Met the owner Chris how also pent some time visiting with us which was really nice! HIGHLY RECOMMEND!! More

I have bought 3 cars from Empire and I will keep buying more here! This crew always takes care of me and I will always come back. more here! This crew always takes care of me and I will always come back. More

kind fair and honest. they have earned my business for life. I will continue to buy my vehicles from them and refer my family/friends to them! life. I will continue to buy my vehicles from them and refer my family/friends to them! More

Amazing Dealership! Amanda was the best sales rep I have had the pleasure to work with. If your going to Empire, ask for her! She will go above and beyond to help you. I could not be happier with her servic had the pleasure to work with. If your going to Empire, ask for her! She will go above and beyond to help you. I could not be happier with her service and Nathan, my finance manager, service. They made my car buying experience smooth and simple. I would definitely return to them for another car purchase. More

Great staff, very friendly! Thankyou Santos again for all your help will keep buying cars from him and this dealership. The owner Chris and his GM Adam Goad worked to get my pregnant wife the best deal thank your help will keep buying cars from him and this dealership. The owner Chris and his GM Adam Goad worked to get my pregnant wife the best deal thankyou all for caring More

Amanda is a pleasure to work with. We’ve bought both our cars with her and each time she answers all my questions and ensures I am getting the information I need. She’s helpful and ALWAYS follows up. We lov cars with her and each time she answers all my questions and ensures I am getting the information I need. She’s helpful and ALWAYS follows up. We love our Rogues! More

On Monday, May 10th, 2021 at approximately 5:00pm, my son and I went in to Empire Lakewood Nissan to purchase a vehicle. When walking into the dealership we were not greeted by any Sales Associates, nor any and I went in to Empire Lakewood Nissan to purchase a vehicle. When walking into the dealership we were not greeted by any Sales Associates, nor anyone else. We proceeded to look around at the vehicles for 15 minutes at the least when we did see 3 salesmen talking and laughing amongst themselves. It was obvious that they had seen us yet still made the choice not to acknowledge the fact that we were there and were in need of assistance. As I walked around I began to wonder if this was social inequality or an economic assumption or maybe this was just the norm for the Dealership. Finally an associate by the name of Amanda Bierman seen that we were in need of assistance and came over to help us. Amanda proved to be kind and turned my impression around as she helped us to purchase a car. She did advise us that we would need to come back in due to the Car Detailers had already left for the day. Completely understandable seeing that the time was later in the day. On Wednesday 5/12/2021 I had went back into the Dealership to get the car detailed. I asked to speak to the manager so I would be able to explain my experience on Monday, voice my concerns and advise how Amanda had helped us. However, after explaining my experience to the General Sales Manager Adam Goad, with no empathy or compassion he asked me and I quote, “Are you going to write a bad review?” I was taken back by his question as that was not my intention to begin with. I was merely wanting to explain what had transpired as I would not want anyone else to have to go through what I did and to feel as though they were not worthy of any assistance. Much to my surprise Adam offered no apology, no acknowledgment of what had happened, but instead had asked me about writing a bad review. Since he had brought it up I did advise that yes, I would be writing a bad review of my experience at the Empire Lakewood Nissan Dealership. At which time Adam started to raise his voice and began yelling at us flailing his hands around. During Adam’s outburst, the Used Car Manager, Phil Grzegorczyk, came to Adam’s side and started yelling at me as well. He stated that if I were to write a bad review that it would hurt Amanda and that they would lose sales. Not only did that happen but they also tried to intimidate me by telling me they were going to rip up my contract and I could no longer purchase the car if I were to write a bad review. They both were threatening to call the police to escort me off the premises. I cannot understand why two grown, adult men, would think that it would be ok to yell at a female and only seem to care about a bad review versus making a customer happy by simply acknowledging what happened, offer an apology and keep a sale. Amanda seeing what had happened during this time had apologized for how they were treating me. I was also then approached by the Finance Officer whom was very apologetic and said he had no idea how this had gotten so far. I was advised that they would take $30 off my monthly payment and give me three years of free oil changes if I still bought the car, however with the stipulation that I could not write a bad review. I chose to keep my dignity. I told them I would like to cancel my transaction and walked away with my head held high. I will not allow anyone to disrespect me. You may keep your quid pro quo. Sincerely an unsatisfied former customer, More

just bought my 3rd Titan from Empire Lakewood Nissan. Best Place you could ever buy a car. Easy to deal with and great pricing. Thanks again Empire Best Place you could ever buy a car. Easy to deal with and great pricing. Thanks again Empire More

Many businesses can claim customer service as a number one priority, but these guys... They prove it! Give them your business, you won't regret it! These guys truly are the dream team! one priority, but these guys... They prove it! Give them your business, you won't regret it! These guys truly are the dream team! More