Napleton Ford of Oak Lawn

Overall I had an excellent experience from beginning to end. Service Manager Richard Pitlock was informative about the service being done on my vehicle. He explained the entire process what was actually g end. Service Manager Richard Pitlock was informative about the service being done on my vehicle. He explained the entire process what was actually going on, estimated costs, when exactly my car would be looked at, etc. As a customer, who doesn't have an understanding I appreciated the details. If a part was on back order he told me exactly when it would be in. I was never left not knowing what was going on. I also appreciated the time he took to make sure I had a vehicle as I could not be without one. I felt like a valued customer and I will definitely be coming to Hawk Ford to take care of my service on my vehicle! Thank you for an excellent experience ! More

Goo service department Friendly people Service was done promptly and great job . Waiting area was clean and quiet.Wad informed about was was going on. promptly and great job . Waiting area was clean and quiet.Wad informed about was was going on. More

Everyone was super nice and helpful. I have zero experience with cars so I genuinely appreciate their patience with my questions and how eager they were to help me out. experience with cars so I genuinely appreciate their patience with my questions and how eager they were to help me out. More

I thought that Kathy was very professional and sincere. Very please with Kathy! Kathy was very straight forward and kept me updated on the status of the repair of my vehicle. Very please with Kathy! Kathy was very straight forward and kept me updated on the status of the repair of my vehicle. More

Very courteous and fast service. The staff kept me updated on the status of my vehicle through text messages and phone calls. Everyone was very friendly and courteous. updated on the status of my vehicle through text messages and phone calls. Everyone was very friendly and courteous. More

Disappointed. I made appointments using the FordPass for a recall on Windshield and for oil change and I called to confirm and got confirmation. When I arrived the following week the appointments with the g a recall on Windshield and for oil change and I called to confirm and got confirmation. When I arrived the following week the appointments with the glass company was not made and I had to reschedule the appointment. I decided to do the oil change and that appointment was not in the system too, but the service manager took my truck and got it done. Thanks for that. More

The Service Was Fast , Like The Peoples Very Friendly And They Know What Going On With My Truck I'm To Tell All My Friends About Hawk They Know What Going On With My Truck I'm To Tell All My Friends About Hawk More

I arrived for my 7:A.M. appointment a few minutes ahead of time. By the time I settled in to the coffee I brought with me, the Service door was opening. WOW, 5 minutes ahead of time. the service manager wa of time. By the time I settled in to the coffee I brought with me, the Service door was opening. WOW, 5 minutes ahead of time. the service manager was quite polite, very efficient, showed me to the waiting room and BOOM, My car was ready within a half an hour. The waiting room was huge with plenty of space between the seats. The restroom was clean and close by the waiting room. Vending machines were just a few feet away. All and all a very good experience. By the way, I was there for a recall because of a possible Brake-line oil leak. Before leaving the service manager presented me with an itemized list of the service my 2017 Ford Edge received. Nice for my records. A member of the service department pulled my car right-up to the exit door, opened the door for me and I was on my way. More

I brought my car in for repairs after an accident the transaction was professional and fast. John the body shop lead was very professional and informative. I asked for a estimated time on repairs and t transaction was professional and fast. John the body shop lead was very professional and informative. I asked for a estimated time on repairs and they got it done when they said it would be done. I am very happy with the service. More