Bob Rohrman's Indy Hyundai

They were friendly and worked with me on getting the car I wanted. They even got me lunch as I was waiting on financing to be done. I wanted. They even got me lunch as I was waiting on financing to be done. More

Doesn't seem like service business is valued any more. Made first appointment via blue-link app, but when I arrived, I was told that it would be 3-4 hour wait and that making appointments via app was n Made first appointment via blue-link app, but when I arrived, I was told that it would be 3-4 hour wait and that making appointments via app was not a good idea. So I tried the Indy Hyundai website online tool, and was able to enter info and pick a time, but the tool would not let me submit the request. So I tried the online chat tool and upon completion, was informed that I would hear back. I then got an e-mail saying that the request had been received and I would receive a call. A week passed and no call, so I tried a direct call and was finally able to schedule an appointment Upon arrival ,I was not met .an enthusiastic welcome, little was said to me by any. of three service advisors that I saw during the 90 minutes that I was waiting Nothing was said about the work that was done. Overall, a big decline in service from previous visits with other cars when Ira and Eva made me feel like a valued customer. More

The Bob Rohrman Hyundai website had the vehicle of interest listed with two discounts and a price between 31,000 and less than 32,000. The website had listed this vehicle as having 81 miles on it. I w interest listed with two discounts and a price between 31,000 and less than 32,000. The website had listed this vehicle as having 81 miles on it. I was encouraged by a salesman (Josh Sterrett) to come by, and test drive the car. On 7/5/21, around 1:30 pm I arrived at the dealership and parked by what appeared to be the vehicle of interest. Soon after identified as Josh. He was cleaning out the vehicle. He told me an employee had been driving the car. After the salesman was done cleaning items such as food, out of the vehicle, I entered the driver’s side. I then observed the car had over 5,700 miles on it. I test drove the car and learned this was not a new car, but a demo car. The car drove fine as far as I could tell. Upon arriving back to the dealership, I went inside to the salesman’s desk. Gave basic information. He left and came back with very high figures considering what should have been the value of my trade in, what I thought was the cost of the vehicle, and what should have been a discount considering the mileage on the vehicle. Then I learned the amount of the car did not match what was on the dealer’s website. I was then told one of the discounts listed in the online price did not apply to that vehicle, but other select vehicles. Also not mentioned as I consideration was an adjustment in price due to the vehicle having over 5,700 miles on it. At this point I requested my keys back and walked outside. I was later approached by an employee, and they told me they did not realize it was a demo car and then presented with figures clearly much better than the first offer. Against my better judgement (which was later validated), I decided on one of the options presented. After signing paperwork, I was told to wait as the vehicle was being washed and cleaned. I was then led out to a garage area, which was not well lit, where the car was located. The salesman I was working with had another employee show me mostly programming of the dashboard. I then drove the car home, parked the car in my garage. The next morning, I got in the car for work and noticed several scuff marks on the driver’s side door. After using a finger to see if it was simply dust or dirt it became clear these marks were permanent. I then observed the back of both front seats and there was dirt and footprints covering both seats. There was also dirt on the back seating area. There was two scuff marks on the back doors. On the outside, I noticed three small dents above and behind the back right door. This is the condition the vehicle was in when I left the dealership. Nobody from the dealership made me aware of any damage to the vehicle. Overall, I am very upset and disappointed with the entire experience at Bob Rohrman Hyundai. I should have followed my instincts and the red flags and left. But I made a very poor decision to trust that the people at this dealership were honest and had some ethics. As a result, I spent part of my day today cleaning footprints off the back of the front seats of my wonderful new ride. I am sure poor reviews are edited off this website. But I am just getting started sharing my experience. More

Great customer experience. Nick was a pleasure to work with, friendly and professional. Zeph was certainly helpful with the purchase. with, friendly and professional. Zeph was certainly helpful with the purchase. More

DJ WAS AWSOME!!Great customer experience wish there were DJ WAS AWSOME!! Great customer experience wish there were 100 more like him!! DJ WAS AWSOME!! Great customer experience wish there were 100 more like him!! More

Alex was professional & friendly and answered all my questions. He and Chris in accounting made the car buying process very easy. questions. He and Chris in accounting made the car buying process very easy. More

The service writer was really nice. It was quick and painless. Much appreciated. However, a coupon would have been nice 😊 painless. Much appreciated. However, a coupon would have been nice 😊 More

They worked hard to help me get the car that I wanted and the payment I wanted the payment I wanted More

My car buying experience was great. All of the guys pitched in and made sure my deal was effortless. So satisfied with my used car. Thank you so much! pitched in and made sure my deal was effortless. So satisfied with my used car. Thank you so much! More