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Mercedes-Benz of Chandler

Chandler, AZ

Overview
Reviews
4.9
582 Reviews
Call Dealership (480) 421-4500
View Awards

7450 W Orchid Ln

Chandler, AZ

85226

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Showing 582 reviews

July 01, 2022

Working with Mercedes of Chandler is alway a pleasant experience. Bill Stamper always takes the best care of our Sprinter/Thor motorhome. More

by Debby
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William stamper, Sean Weaver, Prem Lawrence
Report | Print
Jul 03, 2022 -

Mercedes-Benz of Chandler responded

Hello Debby. Thank you for taking the time to share your review with us here at Mercedes-Benz of Chandler. We are happy to read that you had a pleasant experience. Take care!

Jul 04, 2022 -

Mercedes-Benz of Chandler responded

Hello Debby. Thank you for taking the time to share your review with us here at Mercedes-Benz of Chandler. We are happy to read that you had a pleasant experience. Take care!

Helpful
June 27, 2022

Nate rogers is the best service adviser I have ever had the pleasure to work with. I highly recommend his (Give him a raise) More

by Gary M.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nate Rogers, service advisor
Report | Print
Jun 28, 2022 -

Mercedes-Benz of Chandler responded

Gary, thank you for the 5-star review. It's a pleasure to know our Service Team was able to provide you with a positive experience. We appreciate your business here at Mercedes-Benz of Chandler.

Helpful
June 25, 2022

Very friendly, very accommodating, and very lux. All about great service. I highly recommend them to everyone! More

by Ray
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dylan, Service Manager, was especially accommodating. , Sean Weaver, Prem Lawrence
Report | Print
Jun 27, 2022 -

Mercedes-Benz of Chandler responded

We are pleased to receive your review, Ray. It's always wonderful to know that our customers find our services to be friendly and accommodating. We appreciate you and the time you've spent with us here at Mercedes-Benz of Chandler.

Helpful
June 24, 2022

Our salesperson was polite informative and professional. He answered our questions and remains available to answer questions after the sale. More

by loumoar
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Dennis
Report | Print
Jun 26, 2022 -

Mercedes-Benz of Chandler responded

All of us are happy to read that you had such a heartfelt experience with our team. I am so very grateful to you for adding this nice report online here on DealerRater. Thank you for choosing Mercedes-Benz of Chandler. James Kelly General Manager Mercedes-Benz of Chandler jkelly@penskeautomotive.com

Helpful
June 22, 2022

Service Manager Erik and Service Advisor Steve O were great! Thank you both! I would recommended Mercedes-Benz of Chandler for any and all MB service needs. Keep up the great work More

by r_sanchez11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Weaver, Prem Lawrence
Report | Print
Jun 23, 2022 -

Mercedes-Benz of Chandler responded

Thank you for taking the time to leave a review for us at Mercedes-Benz of Chandler. We're happy we could meet your expectations! Our team is available should you require any extra help.

Helpful
June 20, 2022

All the people I had contact with were very helpful and friendly. The car was done on time and was clean when I picked it up. More

by dewaynelober
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica
Report | Print
Jun 20, 2022 -

dewaynelober responded

Correct

Helpful
June 19, 2022

Professional transaction, they took great pride in fixing my AC. Additionally my car was super clean upon pick up. Great experience from start to finish ! More

by scottkrajewski
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve in service ! A+, Sean Weaver, Prem Lawrence
Report | Print
Jun 19, 2022 -

Mercedes-Benz of Chandler responded

Thank you for your kind review! We're thrilled to know we can give you excellent, professional service. Our Service Team is here and happy to help with any of your auto needs in the future. Thank you for choosing Mercedes-Benz of Chandler.

Helpful
June 17, 2022

Bill Stamper is the best! Extremely knowledgeable, personable and great to work with. His product knowledge provides owners with a wealth of information to make operating the More

by Arizona Landpro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Stamper
Report | Print
Jun 18, 2022 -

Mercedes-Benz of Chandler responded

We are thrilled to see that you had a memorable experience with us! One of the many ways Mercedes-Benz of Chandler provides quality service is by making sure our customers understand all of the benefits of their potential purchase before they decide to buy. Thank you for your honest review and please come back to us for any more of your automotive needs.

Helpful
June 17, 2022

Everything was alright except the window tinting, they should ask customers before if they want it tinted or not. More

by sbseker
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isaac was very nice 👍 , Sean Weaver, Prem Lawrence
Report | Print
Jun 20, 2022 -

Mercedes-Benz of Chandler responded

Thank you for providing your feedback for the team here at Mercedes-Benz of Chandler. We appreciate your review.

Helpful
June 15, 2022

Taking 3 trips to fix a problem still ongoing, basic thing to do is a test drive, neglected after first try, now main issue is lack of communication, good luck with that and expect repeated visits to tr More

by Regency802
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nate Rogers
Report | Print
Jun 17, 2022 -

Mercedes-Benz of Chandler responded

Hello, Please know that I take your feedback seriously, and I would like to discuss your experience with our Service Department at Mercedes-Benz of Chandler. Could you kindly send me an email with your preferred contact information to have a conversation? Thank you, James Kelly, General Manager, Mercedes-Benz of Chandler, jkelly@penskeautomotive.com

Jun 17, 2022 -

Mercedes-Benz of Chandler responded

Hello, Please know that I take your feedback seriously, and I would like to discuss your experience with our Service Department at Mercedes-Benz of Chandler. Could you kindly send me an email with your preferred contact information to have a conversation? Thank you, James Kelly, General Manager, Mercedes-Benz of Chandler, jkelly@penskeautomotive.com

Jun 17, 2022 -

Regency802 responded

Thank you Mr Kelly for your concerns, my service advisor Mr Nate Rogers, I was specific when I requested his cell number to contact him, he gave me his landline, when problems occurred for the third time about my Maybach 57S, 2007, he was unreachable and only after my review I heard from him . When I drove off the dealership I immediately return the car for sensors malfunction, they should have done a test drive it would have benefited everyone , now same issue persist after driving out of town, I set up an appointment in July and cannot afford to wait overnight , hopefully it will be fixed while waiting . I must insist to the mechanic to set up triggering low pressure at a lower PSI. Thank you

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