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Van Nuys Alfa Romeo Maserati
Van Nuys, CA
2,520 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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July 09, 2022
The staff we worked with made the experience very positive. Eshel and Derrick were both very helpful. Derrick delivered our Fiat500e to our house and answered my questions about the car. And more tha positive. Eshel and Derrick were both very helpful. Derrick delivered our Fiat500e to our house and answered my questions about the car. And more than anyone else Max, our sales representative, was really outstanding. He guided us through the process with clarity, patience, humor and competence. We never felt the least pressure from him which pleasantly surprised us based on our past experiences with other dealers. He made us feel that he was there to help. He'd be the first person we'd go to the next time we're in the market for a car. More
by dougnvictoria
Verified CustomerEmployees Worked With
Max Ginsberg, Derrick, Eshel
Helpful July 07, 2022
Frank is amazing. He’s so understanding and caring towards my situation. He deserves a promotion if you were to ask me. Thank you Frank! He’s so understanding and caring towards my situation. He deserves a promotion if you were to ask me. Thank you Frank! More
by Bobby George
Employees Worked With
Frank Moreno
July 07, 2022
I wasn’t sure what to expect but with Elizabeth’s coordination, the service was great. Her diligence was extraordinary. My only disappointment was the distance (175 miles) to service my car. What coordination, the service was great. Her diligence was extraordinary. My only disappointment was the distance (175 miles) to service my car. What am I going to do next time? Chrysler dealerships in my area don’t seem to be able to handle service. More
by mwalker305
Employees Worked With
Elizabeth Flores
July 07, 2022
I made a service appointment with Frank, who was very courteous, professional and delivered on his promise to get me in and out quickly. Best service I have experienced at any dealership so far. courteous, professional and delivered on his promise to get me in and out quickly. Best service I have experienced at any dealership so far. More
by Venmar7
Employees Worked With
Frank
July 06, 2022
I originally bought my car in 2015 at Russell Westbrook, The entire Staff waited for me to come get my New Car. when I walked in the Show Room, everyone cheered like I was a Celebrity! Awesome Experience! The entire Staff waited for me to come get my New Car. when I walked in the Show Room, everyone cheered like I was a Celebrity! Awesome Experience! Very Caring place. It made me feel Great, & my Car is now Paid in full. There are Still great personalities there! Thank you Russell Westbrook More
by Robinsons96
Employees Worked With
Andrew Herrera, Luis Valdez, Vahag Zhamkochyan, Cesar Aguilar, Jonathan Olvera, Swan Kim, Richard Notice, Betty Gonzalez, RJ Medina
July 06, 2022
Yohana has been such an awesome service advisor! She is quick and efficient and follows up to make sure everything has gone smoothly. Definitely an easy process thanks to her. She is quick and efficient and follows up to make sure everything has gone smoothly. Definitely an easy process thanks to her. More
by ANGIE_CARELLO
Employees Worked With
Yohana Carpenter
July 06, 2022
THE BEST dealership I have experienced in 40 plus years. Let me begin by saying that I traveled from Ventura County because of the explempery service, both technical and customer service. Any business that Let me begin by saying that I traveled from Ventura County because of the explempery service, both technical and customer service. Any business that gives "Red Carpet " service to any and all that enters their establishment deserves recognition and high praise. It is unfortunate that the turbulent times we are currently experiencing can bring about the absence of common courtesy and commitment to do well by others. This dealership hits every level of decency, professionalism and mechanical excellence. I was treated quite poorly at the Alfa Romeo dealership in Santa Barbara and refused to return for a second helping of disrespectful and dismissive treatment. I was gearing up for more disappointment when I was directed to the Van Nuys Alfa Romeo/Maserati dealership but was instead met with a masked smile, kindness and offering of cold water. It was a scorcher this day. Well...coming from the north, I'm sure it all relative. However, I was given the facts of what was the immediate issue, and was told I would be brought up to speed as they explored the various concerns. All promises were kept, including an important meeting I needed to attend by placing me in a loaner/ rental. I lost no time for my business and was left to get my work accomplished while not worrying about my vehicle. It was in capable hands. The turnaround time was exemplary and again, everything step performed on my vehicle was explained to my satisfaction and even repeated when I asked for explanation for a second time. No impatient looks, no agitation was presented as I learned more about my vehicle and how to maintain its longevity. I will look forward to my next purchase with Russell Westbrook Alfa Romeo dealership. I wish the entire team, staff and employees a brilliant rest of year into the next. Y. Bundrage More
by Northern Exposure
Employees Worked With
Yohana Carpenter
