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Happy with service provided but disappointed with outcome - Lynne
I was very satisfied with the service I received and with the service adviser, Samantha. However, I was MOST unhappy with the fact that my coupon for a free oil change was NOT accepted because “the dealership has changed hands and the new owner is not honoring anything from the previous owner.” That is not right! I had a less than smooth buying experience 2 1/2 years ago at Shore and I negotiated two oil changes because of the significant inconvenience I suffered at the time. This issue has soured me on this dealer for my next buy. I was the innocent victim in both cases. Shore Toyota lost a customer over a $30 coupon. Smart? I think not!