#1 Cochran Buick GMC Monroeville

Invisible Customers When you bring your vehicle into Cochran for service you don't even get a hello can I help you. All the service representatives ignore you. You can be When you bring your vehicle into Cochran for service you don't even get a hello can I help you. All the service representatives ignore you. You can be standing waiting for ten minutes or more before they recognize you. When you call for service no answer. Hours on end leave a message no return call. I had to leave a message to the manager if I got the right number to complain about nobody answering the phone. This has to be the Worst service center for GMC. More

Down to earth "sales" experience. I bought a 2002 Cadillac DTS with less than 45,000 miles on it for my girlfriend. Thought it would last her a while. Alas, it basically bombed. Frustr I bought a 2002 Cadillac DTS with less than 45,000 miles on it for my girlfriend. Thought it would last her a while. Alas, it basically bombed. Frustrated with that and a series of issues with my truck, I was facing a giant black hole of vehicular suck. Then I’m at a Kia dealership and this potato chip eating “Metal Mover” is breathing chips and cigarettes all over my face. Oy. I’ve always LOATHED the car buying experience. The sleazy salesman. The “metal movers.” The confusing number-speak and sales jargon. I’ve HATED the car buying experience so much that for most of my life I purchased used cars or trucks from friends or friends of friends. Okay, in all fairness, I’ve had some dips in the credit score department as well. That said, I just had a fantastic and unexpected experience with Philip Dallas at #1 Cochran of Monroeville that has changed my opinion of new car buying forever. Dallas actively listened. He never once tried running game on us like they did at Kia. Never once did he apply any pressure. He’s the Sales Manager and could have easily shuffled us off to one of his salesman. Dallas went out of his way to show us around. He took the time out of his busy schedule to give us all the options. No nonsense. No BS. I could go on and on but in short, my girlfriend and I feel that Dallas and #1 Cochran Buick of Monroeville deserves: a rave sales review. This experience with Dallas and #1 Cochran Buick of Monroeville just didn’t feel like I was even buying a car, much less that Dallas was selling us one. It just felt like people talking and working together on a problem. If Dallas could make my credit score work and put us in a nice car without all the cheese-ball negotiating crap – then perhaps he can dig in and work it for other car-buying skeptics/not-so-perfect people just like us. Thank you Dallas! More

Vince Palmieri is the greatest! we love our beautiful new Buick LaCrosse. The salesman Vince Palmieri is so professional and easy to talk to. We had a very wonderful experience we love our beautiful new Buick LaCrosse. The salesman Vince Palmieri is so professional and easy to talk to. We had a very wonderful experience More

Extraordinary Service Over the last decade I have bought three Cadillac Escalades, a Cadillac XLR, Cadillac STS, and a Hummer from #1 Cochran of Monroeville, which is why t Over the last decade I have bought three Cadillac Escalades, a Cadillac XLR, Cadillac STS, and a Hummer from #1 Cochran of Monroeville, which is why there was no choice as to where to purchase my most recent Escalade. The staff never fails to go above and beyond to make the transition of purchasing a new vehicle easy and enjoyable. Service is nothing short of exceptional, while Donna Donavan and Calvin Lane could not make the experience more pleasant. Due to the very custom nature of my car, there was a delay in availability, but I was compensated with additional money to spend on accouterments for my vehicle, and was given their word that no one would use my vehicle while it awaited pick-up (for test drives or other). As if that was not enough, when I went to choose accessories I was given an additional allowance. I cannot stress how accommodating and professional Donna and Calvin always are. Working with them is an incomparable experience, as there is nothing they will not try to do make your car shopping experience extraordinary. More

Great Service! I came into #1 cochran not sure what I was wanting. I left with a car I could not be happier with! Shawn was able to make everything a breeze and put I came into #1 cochran not sure what I was wanting. I left with a car I could not be happier with! Shawn was able to make everything a breeze and put me into a car I love. He explain the differences of each car as we went along. The experience was something I would not have received at any other dealership. More

New car My experience at #1 Cochran was surprisingly pleasant. I have heard that purchasing a car can be a huge ordeal and that some salespeople try and rip y My experience at #1 Cochran was surprisingly pleasant. I have heard that purchasing a car can be a huge ordeal and that some salespeople try and rip you off. Shawn was excellent and made the process very easy and hassle free. He was very patient in answering all of my questions and had an answer for me right away. He did not try to push me towards any certain direction he just presented the facts and helped me narrow my choices down. I was very impressed by his professionalism and the way he conducted himself. I would highly recommend Shawn Smail to anyone I know and I already have quite a few times. More

Donna Dunnivan This is the second vehicle we have purchased form #1 Cochran Cadillac, GMC. We could not have been more pleased with this dealership or our sales rep This is the second vehicle we have purchased form #1 Cochran Cadillac, GMC. We could not have been more pleased with this dealership or our sales reprehensive Donna Dunnivan, She has done everything we have asked and gone far above to make the experience of purchasing my husbands new GMC truck and my Cadillac a pleasant one.. I'm due for a new Cadillac and when the XT5 crossover available and we going to see Donna at #1Cochran. Rege and Diane Smith More

Always completely satisfied with Donna! Donna works hard to get the best deal for her customers and to make maintance appointments painless! Her high energy is infective as well as effective Donna works hard to get the best deal for her customers and to make maintance appointments painless! Her high energy is infective as well as effective?? She definitely puts the #1 in Cochran. More

Donna Dunnivan, #1 Cochran Cadillac Over the years, I have purchased several Cadillacs from Donna Dunnivan. If there was a way of cloning someone, the automotive industry would greatly Over the years, I have purchased several Cadillacs from Donna Dunnivan. If there was a way of cloning someone, the automotive industry would greatly benefit from having a "Donna Dunnivan" on every sales floor. I have always been impressed by Donna's product knowledge. She definitely knows her business and presents it in such a way that you don't feel pressured to buy but enthusiastic! Her positive attitude is contagious! The most amazing aspect of purchasing a vehicle from Donna is that it's only the beginning! She goes far beyond the criteria in sales! Donna conveys the feeling of true concern from the moment you meet her on the showroom floor, throughout the sales process, and this continues over the lifetime of your ownership of the vehicle! Donna is only a phone call away, if or when a question or problem should arise with regard to your vehicle. She always makes you feel like your situation takes precedence over anything else and that she's there to save the day! I will always purchase my vehicles from Donna and I will strongly suggest her to anyone in the market for a new or used vehicle. Why? Because Donna stands head and shoulders above the rest! Her honesty, integrity, and product knowledge are only exceeded by the feeling she exudes that she truly cares about you and the purchase you're making. In today's busy world, this is not the norm! Most sales associates concentrate on getting the vehicle on the road..period! End of job!! Not Donna, with her you've not only purchased a new vehicle, you've acquired a friend you can count on! Karen Modena More

Donna was the best! Donna Dunnivan was a great sales rep. She actually made car buying a fun experience. I am so pleased with my Sorento. Thank you for the time and effor Donna Dunnivan was a great sales rep. She actually made car buying a fun experience. I am so pleased with my Sorento. Thank you for the time and effort you put in on helping me buy my car. We seemed to click right away. It was a great experience from start to finish. Smooth and easy thanks to Donna. More