I came into #1 cochran not sure what I was wanting. I left with a car I could not be happier with! Shawn was able to make everything a breeze and put me into a car I love. He explain the differences of each car as we went along. The experience was something I would not have received at any other dealership.
My experience at #1 Cochran was surprisingly pleasant. I have heard that purchasing a car can be a huge ordeal and that some salespeople try and rip you off. Shawn was excellent and made the process very easy and hassle free. He was very patient in answering all of my questions and had an answer for me right away. He did not try to push me towards any certain direction he just presented the facts and helped me narrow my choices down. I was very impressed by his professionalism and the way he conducted himself. I would highly recommend Shawn Smail to anyone I know and I already have quite a few times.
"All men were very knowledgeable, professional as well as..."
All men were very knowledgeable, professional as well as personable with my interaction with each individual. Shawn being relatively new to the field conducted himself like a seasoned professional. He knew the product and described it well and demonstrated it and all its complicated features so that I would understand how to use each feature of the vehicle with ease. I left the dealership with a great vehicle and a great sense of satisfaction knowing that I have a great team standing behind me as well as with me to help with anything I may need in the future. I will recommend Cochran to all my friends and family. Thanks so much for a great experience. WT Wolfe
"Shawn was great -- he didn't come on too strong but was..."
Shawn was great -- he didn't come on too strong but was very knowledgable. We weren't even planning on buying that day, rather doing research. He got us a deal much better than we expected and we didn't have to sit at the dealership all day; that was great because we has our children with us.
"I was not planning to buy a car, only to look and get a..."
- Tom De Bruin
I was not planning to buy a car, only to look and get a price for comparison, but, I found the sales person to be very helpful, he was very straight forward, and helped me to get to a deal that was exactly what I was looking for. Because the new car was at another dealer's lot and the snow, it took most of the day to trade cars and complete the purchase, but, Shawn was very helpful and supportive.
Other Employees Tagged:
Tom De Bruin
"Very friendly and informative salesman. Excellent..."
Very friendly and informative salesman. Excellent knowledge of the vehicle I was interested in. Answered all my questions and told me he was available should I need him after I had the vehicle for a time. The processing of the paperwork was quick and efficient.
"Everyone at Cochran was very friendly and patient. I..."
Everyone at Cochran was very friendly and patient. I went there just to look as I like the GMC Terrains and was going to visit some Ford, Hyundai, Kia, Chevy dealers taht sold similar SUV's....I never left Cochran and purchased a new vehicle.
Other Employees Tagged:
Also Phil Dallas
"Of the three people I mentioned above they all went ..."
Of the three people I mentioned above they all went above and beyond meeting my expectations for being a first time buyer at your dealership. Especially Shawn Smail my salesperson he couldn't have done more to meet my needs. He was open and forthcoming with any information that I asked for as we'll as being readily available to take my phone calls even when it was his day off!!!!!!!!! Wow you can't ask for much more than that for someone that wants to gain your business trust and confidence can you? Older people are very loyal I had been with the same dealer for over 25 years to get me to change I think it is fairly obvious that a great job was done by all.!!!!!!!!
Other Employees Tagged:
"I purchased a vehicle at Cochran Subaru in 2009. My..."
I purchased a vehicle at Cochran Subaru in 2009. My husband and I were looking for a vehicle with a towing package, so when went to Cochran GMC to look at the Canyon. We test drove a Sierra as well and felt that it would do the job better than a smaller truck. We got a GREAT deal on the Sierra and Shawn went above and beyond to make sure that we were again, satisfied Cochran customers.
Thanks Shawn and the #1 Cochran Team!
"Very satisfied with the overall experience. Shawn and..."
Very satisfied with the overall experience. Shawn and Paul were very helpful. JT was fantastic. Love my new car! I went to Cochran because they are a Monroeville Chamber member and Dirk is on the board of directors.