#1 Cochran Hyundai South Hills

Poor customer care Joe Newman went above and beyond to make sure that we found a vehicle to fit our growing family at number one Cochran. However, as part of our deal on Joe Newman went above and beyond to make sure that we found a vehicle to fit our growing family at number one Cochran. However, as part of our deal on oct. 29th, we were told that the last payment from our previous lease would be covered and we would receive and reimbursement check. About three weeks later, we were asked to come in and resign contracts. At this time, we inquired about the reimbursement check and were told we would receive it within 10 business days. We never received it, it’s now the first week of January. I have called and left numerous messages with the sales and finance team and never received a call back and I was unable to get in touch with anyone directly. This is poor customer care and I honestly feel like we were lied to. My previous lease was with number one Cochran Nissan, and I had nothing but good experiences with them. I will advise all of my friends and family not to take up business with number one Cochran Hyundai, and I will be ending my relationship with them at the expiration of this lease. ***UPDATE after numerous phone calls and bad reviews I finally got a call back. They resubmitted the check and it came in the mail today January 7th. More

Great staff at Cochran Hyundai! We bought three cars at Cochran Hyundai of South Hills and the staff there was professional, pleasant, and worked hard for our business. Very competi We bought three cars at Cochran Hyundai of South Hills and the staff there was professional, pleasant, and worked hard for our business. Very competitive pricing. More

Went to price a Sonata and left with perfect car and good pr Gabe did a fantastic job of selling us on a new Sonata without being too aggressive, he made sure we were provided with options at various prices to g Gabe did a fantastic job of selling us on a new Sonata without being too aggressive, he made sure we were provided with options at various prices to get exactly what we wanted. Definitely recommend Gabe and this dealership More

An excellent car buying experience with #1 Cochran Hyundai The whole experience with #1 Cochran Hyundai was extremely positive. Gabe McNeal was helpful and professional from the moment my family and I walked The whole experience with #1 Cochran Hyundai was extremely positive. Gabe McNeal was helpful and professional from the moment my family and I walked through the door. He was happy to answer any questions and make any accommodations needed, even outside of working hours. He did an excellent job matching what I needed and wanted with what was available. He is a great asset for the dealership to have, and I will certainly be back to purchase my next car with him. The car was spotless when I picked it up as well. The detailing crew did a great job getting it ready. All in all, it was a great experience from start to finish. More

Poor buisness practices To whom it may concern: I was at a Hyundai dealership (South Hills Cochran) in Pittsburgh, Pa on Friday, October 19th to inquire and possibly pur To whom it may concern: I was at a Hyundai dealership (South Hills Cochran) in Pittsburgh, Pa on Friday, October 19th to inquire and possibly purchase a Santa Fe Ultimate (2016) certified preowned. I was going to trade in my Jeep Grand Cherokee Overland (2011). This is not the first Santa Fe that I owned. First, I was told that they don't negotiate the price, they felt the price offered was what the KBB states the car should sell for. Second, they told me that they would inspect my car and offer me the Cochran price or KBB, whichever was higher. In addition, I did bring the KBB price on my SUV to them. The price ranging from $15,400 to $17,300. South Hills Cochran offered $14,000. I also brought multiple prices from surrounding dealerships of what a Jeep Grand Cherokee Overland was selling for in the 150mile radius ($20,000). He was attempting to rationalize his pricing of $14,000 based on auction sells of Jeeps, most of them Laredo's, with mileage between 150,000-190,000. My Jeep had 69,000 miles on it. Third, I stated to Joe, the salesperson, to run my credit check prior to working "the numbers" because I have an excellent credit rating, and my Jeep has an interest rate of 4.7. I knew it would be lower considering it was a 2016. He said no. What??? I did not understand why. So, he and Josh, decided to work the pricing on the Santa Fe with an interest rate well over 6.6%, giving me a monthly payment well over $520 a month. That was outrageous. I took my keys and left. After getting home that evening, I emailed Josh, and I still have the email and his response. I calculated the monthly payment using the exact same figures given to me by them and submitted the email to Josh. He (Josh) reviewed my email and my figures and stated that the monthly payment I submitted was accurate.He also, offered me $15,000 for my Jeep. As you can see by an attachment from KBB my vehicle is worth more but I was willing to accept his last offer. So, I filled out a credit report for him, figuring we can now work a deal, and I can buy this vehicle . So, on Saturday, I called him from work and informed him that I have to work 3 twelve hour shifts and was unavailable to come into the dealership until Tuesday. I offered him my initial down payment of $500 to hold that vehicle. He said he does not hold vehicles. So, needless to say, he texted me and said it was sold. I wanted you to know how this dealership initially dealt with my wife and myself, when this process could have been handled differently from the start with a fair trade-in value and an accurate interest rate and monthly payment, instead of all the games played between salesman and manager. It truly is reminiscent of "good cop, bad cop" scenario. It is truly a shame considering multiple family members own Hyundai's, and I feel this was definitely bad business practices. More

Very responive I had an esoteric problem with my radio. I called and was connected to a very nice lady named Emily. Because the radio is part of the complicated ele I had an esoteric problem with my radio. I called and was connected to a very nice lady named Emily. Because the radio is part of the complicated electronic system that involves the phone we traded calls. But she was very responsive and told me how to correct the problem. More

Outstanding service I had the pleasure of dealing with Gabe. He's a fine young man who made me feel very comfortable and was extremely knowledgeable with the product he w I had the pleasure of dealing with Gabe. He's a fine young man who made me feel very comfortable and was extremely knowledgeable with the product he was selling. He made the process of buying a new car which we all know can be overwhelming a very easy process absolutely no pressure, any questions I had about my new Hyundai Sonata Limited where answered immediately and professionally thanks again Gabe More

Amazing experience I just bought a lease from #1 Cochran Hyundai is South Hills and it was a great experience! It was so easy and simple. The customer service was top no I just bought a lease from #1 Cochran Hyundai is South Hills and it was a great experience! It was so easy and simple. The customer service was top notch. Brandon Davis was absolutely wonderful. I will 100% be getting all my future cars through him. He was super helpful and made the whole experience of leasing a car a breeze. He really took personal interest and helped me get the best deal. I recommend him and #1 Cochran Hyundai South Hills to all my family friends. More

Finally purchased a NEW car. #1 Cochran of South hills and their staff were very professional and made the car buying guessing game an easy and comfortable one. Definitely recomme #1 Cochran of South hills and their staff were very professional and made the car buying guessing game an easy and comfortable one. Definitely recommend them!! More

Amazing experience One of the best assets to your company. Not to mention very personable. I will not make a deal with any other sales associates. By far the best sales One of the best assets to your company. Not to mention very personable. I will not make a deal with any other sales associates. By far the best sales man you have at the Hyundai family. More