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#1 Cochran Kia Robinson
Pittsburgh, PA
510 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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April 22, 2017
update 4/26/17: windshield ok now. Mr. Persichini both emailed and called me on Monday (4/24/17) to schedule for me to have the windshield looked at again. On 4/26/17 a Safelight techn Mr. Persichini both emailed and called me on Monday (4/24/17) to schedule for me to have the windshield looked at again. On 4/26/17 a Safelight technician came to our home. Upon inspection the technician noted our concerns, and the matter was resolved to our satisfaction. More
by Greg Sturgill
Employees Worked With
Anthony Persichini
March 27, 2017
"Quick Service" is anything but quick I called last week to make an appointment for my new Sorento's 1st oil change. They refused to make me an appointment and said I get "quick service" a I called last week to make an appointment for my new Sorento's 1st oil change. They refused to make me an appointment and said I get "quick service" and to just show up and I would be cared for within 20 minutes. I came in on my day off at 10am and they then told me "well it'll be about 40min." That's fine, I thought, at least they told me up front. It has now been an hour and my vehicle hasn't been touched yet. I asked for a manager and they said none were available. I explained that I tried to make an appointment to avoid this very issue and they said "the quick service people called off" - so then what? You can't call someone in? Isn't that what managers ate for? Isn't that their job? Oh, wait, I forgot, no managers either! Now I am still sitting here and come noon I will have to leave empty handed to pick up my child all because of this ill-managed mess of a service department. I strongly DO NOT recommend ever trying to take advantage of their so-called "quick service"! More
by Rooh
Employees Worked With
Brian Meadows, Denise Crecraft, Erin Pusateri, Ken Dean
February 07, 2017
Great experience I worked with Ron and Patti on leasing a Sedona and I couldn't be happier. They were professional, honest and understanding of my needs and budget. I I worked with Ron and Patti on leasing a Sedona and I couldn't be happier. They were professional, honest and understanding of my needs and budget. I will return to purchase from them. More
by Ammader
Employees Worked With
Patti, Ron Gardner
October 17, 2016
Very convenient and friendly! I was at Cochran Kia today for a oil change and tire rotation. While I was there I had a remote start added to my 2016 Kia sorento. I love my car and I was at Cochran Kia today for a oil change and tire rotation. While I was there I had a remote start added to my 2016 Kia sorento. I love my car and the excellent service I get there. Thank you for your awesome service guys!!!! More
by sorento2013
Employees Worked With
Ron Gardner, Jason Kascak, Erin Pusateri
July 14, 2016
Kia emissions repair Over $100. to ascertain the problem and $341 to change an oxygen sensor. After the service was complete, and the invoice over $400 the car was not ev Over $100. to ascertain the problem and $341 to change an oxygen sensor. After the service was complete, and the invoice over $400 the car was not even washed. Tony and John were nice but another service rep was rather rude. When it was time to pay the invoice, the 15% service coupon that we received in an email direct from #1 Cochran, and was presented when I arrived, was not honored. We liked our salesperson and we like our Kia, but we are less than satisfied with the service department. This is not our first negative experience with #1 Cochran Robinson service department. More
by Spectra07
Employees Worked With
Ken Dean
June 28, 2016
I wouldn't even give them one star This service department is horrible. I have been trying to get in contact with this location for months now. It took my Father-in law who has an Infin This service department is horrible. I have been trying to get in contact with this location for months now. It took my Father-in law who has an Infiniti to take his in for an oil change at another location to get anywhere. But that is where it stopped. I have several issue (all listed on a spreadsheet) with my 2011 Kia that is being refused to be considered. I was to do a ride along with Anthony but of course he doesn't call to confirm appointment then doesn't show up. I have email Oscar, Anthony's boss, still not response from him directly. He forwards it off to Anthony - well Oscar Anthony isn't doing his job. DON'T ever expect to get a job don't right if you ever get a hold of the service department in the first place. More
by HateCochran
Employees Worked With
Anthony and Oscar, Denise Crecraft, Erin Pusateri
March 17, 2016
New 2017 Black Cherry Sportage My 10 year old daughter suggested going to Kia Robinson & it was the best car buying experience i've had. Our sales consultant was absolutely wonderfu My 10 year old daughter suggested going to Kia Robinson & it was the best car buying experience i've had. Our sales consultant was absolutely wonderful to work with & my husband & i are extremely happy with our purchase & the attention we received here. I feel that Ron did everything he could to get us a payment that fit what we were looking for. THANKS RON!!! More
by JenG
Employees Worked With
Ron Gardner
October 17, 2015
#1 Cochran of Robinson - Great Experience Purchased my Kia Rio brand new 3 years ago. Have brought it in for maintenance over these 3 years and haven't been disappointed. The service crew is Purchased my Kia Rio brand new 3 years ago. Have brought it in for maintenance over these 3 years and haven't been disappointed. The service crew is wonderful and my wait time is not a problem. There are new cars to look at, TV to watch and a place to sit and read if I want. I will continue to work with #1 Cochran of Robinson. The Service Adviser was Erin Pusateri. But no matter who we deal with they are always courteous and helpful. Tom Ozanich More
by sandraozanich
Employees Worked With
Erin Pusateri
October 07, 2015
Very nice experience Everyone at this dealer was very nice. I was very picky about what car I wanted (I would have resurrected my old car if I could!). Patty was patient a Everyone at this dealer was very nice. I was very picky about what car I wanted (I would have resurrected my old car if I could!). Patty was patient as I drove car #1, then car #2, then car #1 again. While they don't haggle (which I personally like, but some may not), they have a system to search for similar cars in the area to have the lowest price. While I was there the price dropped $300- and they didn't try to hide that! On my drive home a warning light came on. I called them the next day and they had me in the shop to repair a broken sensor that afternoon; no charge to me. My only complaint is with some cosmetics with the car. Before buying it I pointed out some dents and missing paint spots. They gave me a Kia paint pen (free!) to cover these small spots, though I would have prefered the spots sanded and repainted professionally. I also found after getting home 3 of the 4 tire covers were substantially cracked. I brought this up to them when the sensor was being replaced; they assured me it was only cosmetic and part of buying a used car. While I should have notice it before the purchase, it would have been nice if they offered a discount on new covers if not to replace them. Overall, I had a very positive experience with this dealer after a long and stressful car hunt. I would not hesitate to go back there or recommend them to someone else. More
by MelanieL
Employees Worked With
Patty, Ron Gardner
August 02, 2015
I was treated very poorly If I could give this dealership 0 stars, I would have. We went there looking for a more accessible vehicle for me.We spent 7 hours at the dealership a If I could give this dealership 0 stars, I would have. We went there looking for a more accessible vehicle for me.We spent 7 hours at the dealership and in that time, the salesman only showed us 2 cars, 1 of them very begrudgingly. We ended up agreeing on a 2016 Sorento lease because we were told it would come out at the payment we wanted. I had to compromise a lot of what I wanted, but was willing to do so. When the payment came back much higher than we were willing to pay for a compromise, the manager came over and began to argue with me and talk down to me. That is no way to sell a car. I wasted an entire day to be berated. I wouldn't send my worst enemy to this dealership. They saw a wheelchair and I guess that meant I was stupid and gullible. More
by becca
Employees Worked With
Kirk
