#1 Cochran Kia Robinson

NO hope for "service" beyond length of warranty First of all, let me preface this negative review with the notion that I understand why large companies have to draw a line in the sand at some point First of all, let me preface this negative review with the notion that I understand why large companies have to draw a line in the sand at some point when it comes to warranty coverage. Obviously that line is the duration of each individual warranty along with what is and what is not covered. I had problems that were handled under warranty, but the day that warranty ended, it was lights out, literally. I had an issue with a headlight being out on multiple occasions and when it was brought in to be addressed they did take care of the situation under warranty. Later, the other headlight did the same thing but shortly there after came back on by itself. At this point, I was told that it was no longer under warranty and because of that I would be responsible for the issue. I am sorry, I understand typical wear and tear or light bulbs going out, but this is an issue with the vehicle where the head light goes off and then back on by itself. Sounds to me like it is not normal wear and tear, but a material or workmanship error. Warranty or not, consideration should be paid to a problem that was already deemed to be a manufacturers issue. For an estimate of $350 you have now purchased my skepticism and doubt about why I would ever want to do business with a company such as yours. You are not yet 100% off of my radar, but lets just say you are swimming against the tide. It always astounds me, with the abundance of places out there to buy or service a car, how places like yours think that it is okay to treat people like idiots. I understand how your operations work and that is why people LOATHE taking their car to a "dealership" for service, but I had hoped you would work out to be an exception, I guess this is not going to be the case. I guess you are just like all of the rest. That said, i have chosen to give you one more chance because I am an eternal optimist (or maybe just stupid). Right now, my car is on the rack being looked at for a strange sound coming from the engine. I have already been charged $105 dollars for diagnostics without even knowing anything about whether there is a problem or not (I realize this work costs money). I can't wait to see what they come back with this time. I hope it is good news, but i fear that somehow it will be "NOT COVERED UNDER WARRANTY" if there is a problem. I can choose to take it elsewhere if I don't like what I hear, that is my right. If i don't like what i hear, i will take the car somewhere with people who can be trusted and we will see what they have to say about your diagnosis. Belive me, (as your PR department already knows) word of mouth travels with much more tenacity than just about any other kind of advertising. I will follow this up with details of how todays visit turns out, as I will be listening very intently to your explanations. The reputations of dealership service departments are well documented already and unfortunately most people are slaves to convenience or just have no other options. Right now convenience is my crutch, but i am on the verge of changing that for good and advising as many others as possible to do the same. What will you do to change my mind? More

Mistake after mistake and mistreatment Poor experience overall. I came in to do a lease buyout for a lease I purchased from the same dealer. First, the sales person made an error by not Poor experience overall. I came in to do a lease buyout for a lease I purchased from the same dealer. First, the sales person made an error by not informing us of a very large fee for a service that had already been performed. He apologized for his error and chalked it up to inexperience with the process. We asked to speak with the manager. He also told us that it was a mistake on their part. When we asked how they would fix the mistake they said that they would not and that we would have to pay. They advertise as better car buying with less hassle and no hidden costs (this was a hidden cost) and we brought this to the attention of the manager . He said that it did not apply to us as we were lease customers and that "there was no money to be made on this transaction" . He informed us that we could take our buisness elsewhere, but would still have to pay he $300 from their error. I have never been told by a sales manager that I was a lesser customer at any place of buisness. Being out $300 and over 1.5 hours of our time we decided just to move forward with the process. The sales person told us we had been approved for a certain interest rate and that it would not be affected if we wantd to added a few more months to the loan. When we ended up in the accounting department that employee told us that wwe had been misinformed and that our rate was higher and was affected by the longer loan. This was one of the larger purchases that one makes and it was just mistake and manipulation again and again. I attempted to contact the regional manager, but he was out of the office and the voicemail cut off half way through the message. I hope this matter is handled by this manager, but I am les than hopeful. Poor employee training, poor management, and no culpability. I highly recommend against. More

Horrible Service Experience I had my car towed to #1 Cochran on Monday, May 18th after it broke down on the highway on Saturday, May 16th. I was told it would be looked at on Wed I had my car towed to #1 Cochran on Monday, May 18th after it broke down on the highway on Saturday, May 16th. I was told it would be looked at on Wednesday or Thursday. It wasn't looked at until May 27th because technicians kept calling off. Maybe they need new technicians if the ones they got can't come to work. Come to find out I blew a hole in the side of my engine block. It took Kia until June 3rd to approve my warranty claim and I was told that my rental would be covered from May 27th until I got my car back. I had to "negotiate" with the service manager for them to cover my rental for the excess days they had my car and I was still left to pay for May 16th, 17th, 18th, 24th, and 25th. I should've only had to pay for May 16th & 17th. I will never take my vehicle to Cochran for service even though they are the closest Kia dealership to me. I will continue to take my car to the dealership where I bought it. The only bright spots of this experience was Mark Pegher my service advisor as he was sympathetic to the situation and the day I got my car back. The whole experience should've only taken 2 weeks max not almost entire month. More

poor service department I had an 8:00 appointment to have an oil leak fixed on my 2011 KIA Sorento. At 1:00 they still had not looked at. Finally, they called to say the oil I had an 8:00 appointment to have an oil leak fixed on my 2011 KIA Sorento. At 1:00 they still had not looked at. Finally, they called to say the oil was leaking from the timing cover & oil pan and it would be labor intensive and they didn't have time to do the repair. They also said no rental or loaner cars were available, so I had to pick up my car & reschedule the repair & they'd shuttle me to work if I got there before 7:30 am. (Enterprise rental is right down the street from their facility.) No one contacted me regarding the status of the work being performed, so at 4:40 I called them to see if it was completed & to verify the shuttle would be picking me up at 5:00. The shuttle was 10 minutes late. It was dark when I picked up my vehicle. When I pulled into my garage, I saw they had literally ran their fingers back & forth from one side of the hood to the other, hopefully it is not scratched; I wish I could attach a photo of what they did! Other than to pop the hood, there was no reason to touch it. The service advisor, John Colangelo, seemed too busy/rushed to go over anything with me at the time I picked up my vehicle & when I tried calling regarding the condition it was returned to me the woman, Myra who answered the phone, was very rude when I asked to speak to a manager. I was unable to talk to anyone, so I emailed them & I'm waiting for a response. I will never recommend their service department for anything. More