#1 Cochran Kia Robinson

Horrible dealership that doesn’t care about its customers. Took my car in and they said they fixed it but broke down few days later so had it towed back. The guy with an attitude said it would be a customers. Took my car in and they said they fixed it but broke down few days later so had it towed back. The guy with an attitude said it would be about 1k to fix and since it had 196k miles I told him not to fix. I called sales to have them appraise it for trade in and no one called back so went in and gave information to another guy with no call back. Now they want to charge me $525 for storage for 7 days because I missed a few service calls yet their sales who I was waiting on never called back. I will NEVER recommend or patronize this business, very bad customer service and I’ll relay to everyone that I know More

I had been calling dealerships trying to find my husband an unclaimed telluride at MSRP. Most were out of state. A representative from Cochran reached out and said there was an allocation for the model we w an unclaimed telluride at MSRP. Most were out of state. A representative from Cochran reached out and said there was an allocation for the model we wanted. I couldn’t believe it! We definitely lucked out. The entire process only took a month and a half. We didn’t feel pressured with add ons or insurance. My husband loves his vehicle and we had a pleasant experience all around. And because they didn’t charge a markup, we will return the next time we need a vehicle. More

Had my gas tank door replaced and the paint Does NOT match!!!!! Have waited a week to hear back from service manager and NOTHING!!!! On hold for Kia now. I will deal directly with Kia as #1 Cochran K match!!!!! Have waited a week to hear back from service manager and NOTHING!!!! On hold for Kia now. I will deal directly with Kia as #1 Cochran Kia Robinson has NO customer Service! More

First, I want to say the sales staff and Ryan Martin are phenomenal. Marty has been cordial, helpful, and a pleasure to work with. However, the service side seems to be completely incompetent. I bought a phenomenal. Marty has been cordial, helpful, and a pleasure to work with. However, the service side seems to be completely incompetent. I bought a car a few months ago and prepared to do my first oil change. I do them myself since they're simple. I jacked my car up and found that whoever did the last oil change tightened the oil plug so hard, it actually rounded off the edges of the bolt. I did not want to attempt to get it off, since I didn't know if it would tighten back on; however, I bought the additional vehicle service contract for coverage and I was still under the coverage of the dealership as well. Called the service department and they were absolutely no help. Didn't take my name or look me up. Just said I have to talk to my salesman. I get ahold of Marty, he speaks with his GM, and they get it set up to help me out. I schedule the work out approximately 10 days ahead of time. I arrived at 9:30 a.m. for my appointment. I did not leave until nearly 3 p.m. I was supposed to work that day after they were done. It took them 4 hours to even get my car on a lift for an appointment that we scheduled. They gave me their "availability" and I made it work. I wish that was the end of it. 4.5 hours in, they tell me they never ordered the oil filter, it'll take 30 minutes to be delivered. Seems odd since I scheduled the job ahead of time, but whatever. 4.5 hours in, 30 minutes isn't the worst thing to hear. However, 5 hours in, they tell me they didn't even order the bolt that I specifically told them over the phone to order, talked to them in the morning when I got there, and several times throughout the day. So, effectively, they took 5+ hours to do an oil change. I could've done it myself in 20 minutes. Completely unacceptable. More

The staff is amazing, friendly and knowledgeable my car purchase was seamless! we'll definitely go back and buy another vehicle at this dealership purchase was seamless! we'll definitely go back and buy another vehicle at this dealership More

The Service Dept handled a major engine replacement on our 2015 Kia Sorento, the mechanics and staff did an excellent job. The wait was almost 2 months due to other cars in a que, delays in getting parts our 2015 Kia Sorento, the mechanics and staff did an excellent job. The wait was almost 2 months due to other cars in a que, delays in getting parts and the Covid pandemic. We were glad our car could be repaired! Kudos to all the Service Dept who were involved with this endeavor! Sal and Kathy Crisanti More

rude . shady !!!!! trying to sell a car for $10,000 when it's ate up with rust . they failed to mention that in their post though .. absolutely unacceptable shady !!!!! trying to sell a car for $10,000 when it's ate up with rust . they failed to mention that in their post though .. absolutely unacceptable unbelievable.. poor poor customer service More

Thought I set up deal to trade in my car for a new one,even sent pictures to get appraisal on my car…told them I had cash they sold car to someone else one,even sent pictures to get appraisal on my car…told them I had cash they sold car to someone else More

Want to give a shout out to Joe and Matt in the service department. They were polite and courteous, both on the phone and in person. Also want to thank a lot attendant who went above and beyond in helping department. They were polite and courteous, both on the phone and in person. Also want to thank a lot attendant who went above and beyond in helping me when I picked up my car this evening. Dave Alex More

Very disappointed. Our Kia Soul need software update Very disappointed. Our Kia Soul need software update Cochran Kia Robinson were the only one available in within 2 week to do the update.They did Very disappointed. Our Kia Soul need software update Cochran Kia Robinson were the only one available in within 2 week to do the update.They did the update and said we needed a thermostat housing, and would order the part and would call us when the part came in. Waited for days and I called Friday they said the part just came in today. Interesting at 3pm. Make an appointment for Tuesday put they put the housing on,driving home.on the parkway the engine overheated has to stop 3 times to let the engine cool. Contacted Conchran Kia Robinson service center they said drive it back, there was no one that was going to happen. Finally made it home called Kia towing waiting 7 hours for the tow truck, tried numerous times to call Joe Markowitz always got his voicemail, never returns your call unless the Cochran Kia Robinson service center put you in touch with him. Told him what happen to the car and he said I'll call you to let you know what is wrong with it, obviously he didnt follow thru on that. Again I has to call to see if the car was repaired and it was. Over the past week I called Joe Markowitz at least 7 to 9 times leaving voicemails and the only 2 times he actually picked up was when Cochran Kia Robinson l service called him and connected me. He said he never received my voicemail because his phone was off/ broken and the other time he said he was with a Kia representative. Interesting! Never again would I go to Cochran Kia Robinson for anything. One hand doesn't know what the other hand is doing. Joe Markowitz is the Cochran Kia Service Manager. More