I have brought my car out to West Hills a few times now for service and couldn't be more pleased. The first time I was out I had to wait a bit longer than I would have liked, but the service writers got a manager involved and I was offered a complimentary service on my next visit. My most recent visit was for an oil change and a full detail; it turned out I needed a much more in depth service (timing chain), which was covered by my warranty. I have read of nightmares where dealerships nit-pick everything down to the oil filter/maintenance when it comes to warranty servicing- not the case here! The problem was addressed, I got a rental, and two days later I got my car back, beautiful as new, without any hassle. I highly recommend the service department here. I have referred a friend or two to buy cars here as well, and they have always been totally taken care of. Thanks again!