#1 Cochran Subaru Monroeville

2019 Subaru has issues with airbag system day 1, leading me to believe that advertised safety inspection either did not include airbags, was not thorough enough to find the issue, or was caught and not repo me to believe that advertised safety inspection either did not include airbags, was not thorough enough to find the issue, or was caught and not reported. Any of these do not inspire confidence. To their credit, they (grudgingly) fixed the issue but not before some headaches with service center: told me over the phone it would be free of charge (as legally required) while simultaneously telling my son the cost would be nearly $2k in total ($190 for looking at it and $1700 for repairs). Car is great (a month or so in), so just know your rights as a consumer and legal responsibilities the state places on car dealers under the PA UCC before you walk in. More

Richard Brozack was our sales representative. He was courteous, friendly, knowledgeable and patient. Richard talked us through the entire process, which made our used car journey easier. We wou He was courteous, friendly, knowledgeable and patient. Richard talked us through the entire process, which made our used car journey easier. We would recommend Richard to our friends shopping for a used Subaru! More

I took my Subarus to Cochran for 10 plus years. They are consistent and communicate well. They are consistent and communicate well. More

Brian Weiss and everyone at Cochran Subaru were very patient, kind and knowledgeable. I am excited to be a Subaru owner! patient, kind and knowledgeable. I am excited to be a Subaru owner! More

The Cochran Subaru Service Department in Monroeville is exceptional. I am thankful for the convenience of their express service. Every one of the staff has always greeted me in a genuinely friendly manner exceptional. I am thankful for the convenience of their express service. Every one of the staff has always greeted me in a genuinely friendly manner and at the same time they are professional and efficient. The waiting area is spacious, comfortable and they provide beverages. Before I am called to pay the bill, the mechanic sends a video of the work that was done. The Service Advisor also provides a report that details the status of those items that require routine maintenance and lets me know about things I need to be aware of. I have always left the facility feeling confident that my car is in excellent working condition. I always return because they have always been great! More

Only sorry they didn’t give my car a quick wash like usual. At age 76, it’s getting hard to do. usual. At age 76, it’s getting hard to do. More

Didn't honor their lease ad that was printed and also on you tube. Ad States 269 A month with just a little over 4000 due at signing. . The payment went to 327 a month which is more than just tax on payme you tube. Ad States 269 A month with just a little over 4000 due at signing. . The payment went to 327 a month which is more than just tax on payment and then they added 1394 to the money due on signing. This is clearly not how the FTC requires a lease to be advertised. The dealer packed the payment with fake fees. I got the advertised deal at another dealership exactly as advertised. I'll never go to Cochran again. My family has 4 cars from cochran and now the 5th and sixth this summer will come from Kenny Ross. Shameful behavior. More

Wonderful! We showed up around four on a Friday and they stayed to make sure we could drive away in a new car. They went above and beyond as they knew we had tr We showed up around four on a Friday and they stayed to make sure we could drive away in a new car. They went above and beyond as they knew we had traveled three hours to buy a car. More

Great and timely service, service department people very informative about my vehicle and prices to expect informative about my vehicle and prices to expect More

Excellent service, easy appointment scheduling, courteous and helpful customer service. I love the scan my car gets when entering the service area + the narrated walk around video by technician. and helpful customer service. I love the scan my car gets when entering the service area + the narrated walk around video by technician. More