#1 Cochran Subaru Monroeville

Fourth car purchased from Cochran -of which 3 Subarus. Second car through Bryon. One phone call to him and car, test drive, price, and deal done in one short visit. We buy with confidence from someone we Second car through Bryon. One phone call to him and car, test drive, price, and deal done in one short visit. We buy with confidence from someone we trust. More

Every person that I dealt with from the front desk,to the salesman and general manager were all awesome!They were knowledgeable and pleasant and never pushed for a sale.I will never go anywhere else.Won the salesman and general manager were all awesome!They were knowledgeable and pleasant and never pushed for a sale.I will never go anywhere else.Wonderful experience! More

I was there for a warranty replacement if an air compressor for my AC. On my scheduled appointment I was clear that I would be waiting on the repair. I was there for 4.5 hours with no update on th compressor for my AC. On my scheduled appointment I was clear that I would be waiting on the repair. I was there for 4.5 hours with no update on the status of my car. After I asked I was told that they would ask my advisor when he got back. I over heard the people at the desk say that my car hadn't even been started yet, then they came over and tried to tell me that it was just taking time to drain the compressor. At which point I called them on the lie. I had to leave for a trip in less than 2 hours. They offered me a loaner to go home and get ready for my trip, which I took them up on. But the loaner had a TPMS light flashing. They told me to just take it. Which turned out to be fine but I stressed out until that light went out. It literally took them approximately 1 hour and 13 minutes from the time I left to call and tell me that my car was done, including the oil change I had asked for. They comped the oil change and in the end I was only about an hour and a half late getting on the road for my trip. They made it right but the ordeal leaves me wanting to find another subaru dealer, even if it's further away. More

Always a pleasant experience at #1Cochran. Erik Hertzog is an amazingly good employee! I would recommend anyone to #1Cochran. Erik Hertzog is an amazingly good employee! I would recommend anyone to #1Cochran. More

Mike made it happen - told him what I wanted on a Saturday afternoon- he found it in Ohio -had it Monday! Saturday afternoon- he found it in Ohio -had it Monday! More

Mandy was friendly. She sent texts and made sure I was aware of everything going on She sent texts and made sure I was aware of everything going on More

My experience at # 1 Cochran Subaru was awesome! ! Harry Gosnell was an amazing salesman , very friendly , knowledgeable & saw to my every need during the buying process!!! Also all the staff I talke ! Harry Gosnell was an amazing salesman , very friendly , knowledgeable & saw to my every need during the buying process!!! Also all the staff I talked to were very kind & courteous!! Jim the finance manager was amazing as well !! He was very thorough & explained things very well while we were doing all the paperwork!! I would highly recommend # 1 Cochran Subaru to anyone looking for a car !! Thanks for the great experience!!!!! More

Parts Dept staff, particularly Nico, explained clearly what I was to expect with clarity and patience. Great service! what I was to expect with clarity and patience. Great service! More

The customer service department is always pleasant. The service department (Eric) is willing to explain in detail what I need. Of course I think everything is a little to expensive but he is patient wi The service department (Eric) is willing to explain in detail what I need. Of course I think everything is a little to expensive but he is patient with that too. More

Excellent customer service. I was provided a positive experience. Staff were courteous, knowledgeable and caring. I was provided a positive experience. Staff were courteous, knowledgeable and caring. More