#1 Cochran Subaru Monroeville

Dealership is okay. Don’t like the Misc charge, I’m sure most people don’t notice it. Don’t like the Misc charge, I’m sure most people don’t notice it. More

Cochran has been great with service fir my Subaru Forrester. I especially appreciate Carl Gianuzzi and the Cochran Service Team. Forrester. I especially appreciate Carl Gianuzzi and the Cochran Service Team. More

Professional work. However, did not reset clock. Time to finish estimate was off. Cafeteria closed, told it was open. However, did not reset clock. Time to finish estimate was off. Cafeteria closed, told it was open. More

Service staff communicate well and are very professional. Car oil change was provided in a timely manner. Car oil change was provided in a timely manner. More

Their finance process is absurd. It took me four hours to pick up my lease. It took me 3.5 hours to buy that lease and it would have taken much longer had I not spoken up. Don’t hand It took me four hours to pick up my lease. It took me 3.5 hours to buy that lease and it would have taken much longer had I not spoken up. Don’t hand me an ipad to fill out an application that you could have emailed me a link to. Why do I have to sit there while you process my paperwork when you can prepare it on your own and schedule an appt when you’re finished? This is the last car I will buy from this dealership. More

Eric was great about reassuring me that my issue could be resolved, and it was. It took a while, but it got fixed before the weekend which was much appreciated! resolved, and it was. It took a while, but it got fixed before the weekend which was much appreciated! More

This visit was a rip-off. They took advantage of my situation and literally I spent thousands of dollars. Had the service advisor thought this as his own money and would have They took advantage of my situation and literally I spent thousands of dollars. Had the service advisor thought this as his own money and would have done some more due diligence, would have felt better. I have also been recommended for axle change for more than a year. After this visit, I got it inspected from a third party and their recommendation was you don’t need that replaced. Quite disappointing to see your dealership taking your loyal customer for a ride. Very unprofessional. If you care about the customer then, I would recommend to have a call and discuss. More

Great service great people always I love my Subaru it’s my 5th one crosstrek my 5th one crosstrek More

Thank you for the great care you are giving to our car. We feel safe and secure knowing you are doing an excellent job We feel safe and secure knowing you are doing an excellent job More

This dealership is very friendly and out going to help you in any way that can. Treated me like as if I was one of the family. This is the 6 Subaru I have bought there. My son has bought 2. you in any way that can. Treated me like as if I was one of the family. This is the 6 Subaru I have bought there. My son has bought 2. More