#1 Cochran Subaru Monroeville

Left a message with service department asking for clarification on what service was required for my 4 year-old Subaru. No one called me back. I went to the service department anyway. The maintenance clarification on what service was required for my 4 year-old Subaru. No one called me back. I went to the service department anyway. The maintenance service menu is far from transparent. I was advised to get a ~$500 maintenance service bundle. What it included was not exactly clear. My car was finished in 1-1/4 hours. Seems like an outrageous cost for services which involved mostly labor and replacing some fluids, including oil. The service manager sent me an email to check that everything was ok. I asked him a question regarding how to interpret one of the reports I was given on the maintenance status of my car. He never responded. Non-responsiveness seems to be the norm at this dealership. I have received multiple emails asking if I am interested in selling or trading in my current car. I've clicked yes twice. Never received a response to either request. I did browse the Cochran Subaru website a few months back. I did not enter any information into their website. I was just looking. A few minutes later, I received a call from the dealership asking if I had any questions. That they were tracking me and were brazen enough to call me without my permission after simply browsing their website was a bit disturbing. More

We recently bought a Subaru Ascent and had a great experience with every person we worked with. We were able to get exactly what we wanted! We got a great value for our trade-in, great price on the v experience with every person we worked with. We were able to get exactly what we wanted! We got a great value for our trade-in, great price on the vehicle with 0% apr and a great price on our extended waranty. This is our first Subaru and we LOVE it. Anna has called me multiple times to see if I need anything with my new vehicle purchase. Highly recommend #1 Cochran Subaru of Monroeville 😊 More

I called for an inspection and recalled repairs which was done in record time !! Connor Williams suggested that I get a 60K mile checkup. I asked if there were any coupons I could use & he said there may be done in record time !! Connor Williams suggested that I get a 60K mile checkup. I asked if there were any coupons I could use & he said there may be one 10% off. The 60K checkup was done & the basic CHECKUP was $953.47 . I was shocked at the final bill & that no discount coupons were taken off my bill. i would recommend the service but GET A PRICE FIRST!!! More

Outstanding experience, once again, at Cochran Subaru! This is my second leased SUV at Cochran Subaru. Right from the get-go I could not have been happier with my experience at this dealership. Kudos to This is my second leased SUV at Cochran Subaru. Right from the get-go I could not have been happier with my experience at this dealership. Kudos to the salesperson, Steve, who went above and beyond to find and deliver the SUV of my choice within 2 days. From Dave, the Finance Mgr, who made me feel so comfortable, when handling the paperwork. To the service team who kept me on the road. Top Notch Service all around. Thanks Guys! More

Bad experience! After valuing my car at much less than it’s trade in value, I was asked to fill out a form to get pre-qualified for an auto loan. I made it clear I did not want a hard inquiry on my credit it’s trade in value, I was asked to fill out a form to get pre-qualified for an auto loan. I made it clear I did not want a hard inquiry on my credit report and I was assured it would only be a soft pull for a pre-qualification. Fast forward a few weeks and I’m receiving multiple letters that my credit was pulled and Credit Karma notified me that my score dropped a lot due to this! I attempted to reach out to the sales person and have had no returned calls. I am very angered by this and would recommend them to no one! What they did is illegal, and I plan to take further legal action if necessary. More

Bad Service Experience Honestly if I could give 0/5 stars I would. I dropped my vehicle off for a state inspection, a brake light repair, and multiple recalls. Usually Honestly if I could give 0/5 stars I would. I dropped my vehicle off for a state inspection, a brake light repair, and multiple recalls. Usually I would have the inspection done elsewhere but because the brake light was likely a wiring issue and the fact that there were recalls I decided to have my vehicle serviced here. I dropped the car off Friday night and had service scheduled for Saturday at 6:30 am. I received a call from I believe Tyler? at about 10:30 am Saturday stating that my car had passed the inspection and was ready for pickup. When I arrived via lyft they informed me that the brake light was in fact working and had me sign some paperwork and gave me my keys. To my surprise, the inspection stickers had not been updated. I went back inside and asked them if they had completed the state inspection. They informed me that they had instead done a multipoint inspection. They pulled out the envelope on which I checked the box for State inspection with a sharpie. The check was clearly visible. The employees simply stated that "they must have missed that". They attempted to deflect the blame onto me saying I had made my appointment incorrectly online (not true). They said that since they had to pull up my car it somehow threw everything off. Meanwhile the envelope so clearly had everything written out and indicated. They did not offer to resolve the situation in any way. I was furious and could not believe the service department's incompetency. I decided to leave and what do you know, my left turn signal was still blinking rapidly. Apparently they did not fix the brake light either! This was the worst experience I have ever had when trying to get my car inspected. The lack of attention to detail displayed by Tyler and the service department was laughable. Again if I could give 0/5 stars I would. More

Excellent experience I've bought or leased many cars in the past, but I have to say that the Cochran family has always treated us so well there's no reason for us to go an I've bought or leased many cars in the past, but I have to say that the Cochran family has always treated us so well there's no reason for us to go anywhere else. I've had very BAD experiences with competitors and will never return to them, so I definitely have data for comparison. More

Great job Khari Singleton Khari is an exemplar of customer relationship management. Zero pressure, great demeanor and always a smile on his face. He will go far in life Khari is an exemplar of customer relationship management. Zero pressure, great demeanor and always a smile on his face. He will go far in life More

great experience this is my 3rd time buying from cochran subaru. the leasing process went smoothly. i will be leasing again in 3years . both jeff gessler and steve phi this is my 3rd time buying from cochran subaru. the leasing process went smoothly. i will be leasing again in 3years . both jeff gessler and steve phillips did a wonderful job. More

Best Experience This purchase was the least stressful of any vehicle I have ever bought throughout the years. Harry was extremely knowledgeable, honest, helpful and k This purchase was the least stressful of any vehicle I have ever bought throughout the years. Harry was extremely knowledgeable, honest, helpful and kind as was Chris in financing. I am very satisfied with my new Suburu and grateful I was blessed to have come across such a great dealership. I recommend anyone looking, to go to Cochran & make sure to ask for 'Good News Harry'!!!! More