#1 Cochran Subaru Monroeville

I told Harry he would have to tell me why I should buy a Subaru because my past three purchases were all Buicks and I really liked a Buick. He went over the motor, and all the safety features before we le Subaru because my past three purchases were all Buicks and I really liked a Buick. He went over the motor, and all the safety features before we left. He seemed to know the product he was selling. Then came the test drive. He had me pull out in loose stone, drive fast and then slam on the brakes, once again in loose stone, He had me make hard u-turns, drive fast over railroad tracks, and really went that extra mile to show me how well my subaru would handle. I was sold. I knew the all wheel drive would get me to my destinations in some tough Pennsylvania winter weather. He came very close to the payment I was comfortable with, showed us the shop and detailing garages, and we left with our new 2013 Subaru Legacy. We couldn't be happier! More

This was my first time buying a car and I was dreading the whole process. I chose to go to #1 Cochran because they had a large selection of cars that I was interested in. Everyone was very easy-going and the whole process. I chose to go to #1 Cochran because they had a large selection of cars that I was interested in. Everyone was very easy-going and friendly. They didn't talk down to me and they didn't push options I didn't want or need. They didn't give me the run around. #1 Cochran was so accommodating. They made this whole process so easy. More

I received excellent service during my purchase of a new Subaru. Chris, the salesperson, was very friendly and personable, and explained all features of the car before leaving the lot. Dave, the finance m Subaru. Chris, the salesperson, was very friendly and personable, and explained all features of the car before leaving the lot. Dave, the finance man, made the purchasing painless and was very friendly during the paper work process. I would certainly recommend #1 Cochran Subaru to anyone looking to purchase a vehicle. Thank you More

The experience was business-like, very friendly, very attentive from the beginning to the end. The car was bought, the trade made and i drove away in a single visit. Met with Jeff, Josh, and Garret all attentive from the beginning to the end. The car was bought, the trade made and i drove away in a single visit. Met with Jeff, Josh, and Garret all of whom were very helpful and very patient during the decision process. Garret in particular really put in a lot of effort and time, addressing questions that i was not clever enough to ask, coordinating bluetooth, and was in all ways helpful. Josh made short and efficient pleasant work of the business side. Jeff was very helpful in some difficult questions and providing mature oversight. thank you. i would recommend to anyone. More

Very good overall experience. Salesperson was very knowledgeable and explained all aspects of the new vehicle. We drove out with the new vehicle same day. knowledgeable and explained all aspects of the new vehicle. We drove out with the new vehicle same day. More

It is always a pleasurable experience having my Subaru serviced at #1 Cochran. I know I can count on the quality of service performed and feel confident that any and all issues will be taken care of in serviced at #1 Cochran. I know I can count on the quality of service performed and feel confident that any and all issues will be taken care of in a professional manner. Charlie Dillon has such a friendly and positive attitude and takes care of us like we're family. He always delivers top notch customer service and is certainly is an asset to your team. Thanks...and keep up the good work. More

This shop does good work, but this time, I took my Subaru in for a recall inspection/remedy and oil change/tire rotation that I thought I had the coupon for, but I could only find one for just the low cost o in for a recall inspection/remedy and oil change/tire rotation that I thought I had the coupon for, but I could only find one for just the low cost oil change ($20). (the person who set up the appointment acknowledged the rotation/oil change special for $40). I asked what the total would be for rotation and oil change before work started and was told it was $42 total. After the work was completed , I had an $88 bill to pay. Apparently $42 was only for the rotation and remount and balance - that re-balance I really didn't need. The rep also stated that I have a ripped axle boot ($25 part) that would cost $265 to repair, or would be just $100 co pay with my warranty, but the warranty hot line was not open until the work was competed for this visit to verify they would cover it. The shop refused to call the warranty co to check and told me to call. I called the warranty co when I got home and they told me the shop has to call and give them a quote for the repair. I called the dealer back and asked if they could do this, they said they would call back to schedule (3 days ago), looks like I'll just take this job somewhere else. More

I have to say that I had a terrific experience with this dealership. Anna, my sales person, had the right car for me and showed my every feature the car had to offer me. Anna even went above and beyound and dealership. Anna, my sales person, had the right car for me and showed my every feature the car had to offer me. Anna even went above and beyound and link my cell phone to the car. Mr. Gessler, the sales manager, was very polite and quick to cater to all my needs and concerns. Josh was very thorough when he handle all my finance needs. I have to say that they were all a pleasure to deal with and i thank them very much. More

When you go for service from a big company you always worry that you are just a number to the dealership. Throughout my 20 years buying cars at #1 Cochran that has NEVER been the case. Charlie treats m worry that you are just a number to the dealership. Throughout my 20 years buying cars at #1 Cochran that has NEVER been the case. Charlie treats me like a friend. Professional and caring. When I told him that my service day was the first day I was leaving my puppy after a major operation he made sure to have my car completed quickly yet thoroughly. Charlie always asks about the family. Both Charlie and Ken Nutter make you feel like they cares about you. In a world of uncaring, and unfeeling towards each other, it is a welcome change that Charlie goes above and beyond. He puts you at ease and honestly answers all car questions. More

I think #1 Cochran Subaru of Monroeville is an excellent dealership to buy a vehicle from. My Sales Consultant was Chris Gordish. He explained everything I needed to know about my new 2013 Subaru XV Crosstr dealership to buy a vehicle from. My Sales Consultant was Chris Gordish. He explained everything I needed to know about my new 2013 Subaru XV Crosstrek. I couldn't have asked for nicer and better car salesman. I also think Jeff Gessler was a great General Sale Manager. He helped me with trying to figure out a better payment for my budget. Then after I decided to purchase my vehicle, I met with Josh Krach who is the Finance Manager. He went over all the costs and paperwork in detail. I am giving all 3 of these guys a 5 star rating. All of them treated me very well. They were all very friendly and most of all, patient with me! If at some point I come across anyone who is thinking about buying a new or used vehicle, I will definitely recommend all 3 of these guys at #1 Cochran of Monroeville. More