#1 Cochran Subaru Monroeville

I was in for an inspection, brake pads, tire rotation and oil change. The work was all done in a professional manner. My only issue was this, I was charged 20 dollars for the tire rotation. The tires were p oil change. The work was all done in a professional manner. My only issue was this, I was charged 20 dollars for the tire rotation. The tires were pulled to do the inspection and replace the brake pads. No extra work was needed to rotate the tires. Other non-dealership garages usually will not charge for this service when the tires are already pulled. All in all the Subaru service team and work was great, deserving 5 stars. I gave four stars for price because the $20 tire rotation charge was unnecessary. More

This was the first service on my new vehicle. I can always count on the service folks to keep my car running. Despite the waiting room being filled with people, my car was ready in less than an hour. always count on the service folks to keep my car running. Despite the waiting room being filled with people, my car was ready in less than an hour. More

Shelly was a pleasure to work with. I would recommend her to anyone looking to purchase a new Subaru. She was pleasant and very friendly through the whole process. her to anyone looking to purchase a new Subaru. She was pleasant and very friendly through the whole process. More

Harry Gosnell is very knowledgeable about Subaru. The "write up" about his informative test drive is very true. I'm considering replacing our second car with a second new Subaru for the "family fleet". "write up" about his informative test drive is very true. I'm considering replacing our second car with a second new Subaru for the "family fleet". While this dealership is 40 miles from my home, it is worth the effort so far for service, as well as, broad & deep selection of new cars. More

This was one of my best dealer experiences. Matt and Jeff certainly took care of me well, and they were willing to hold my new Impreza Hatchback for me until I had the title of my trade in car in-hand. Matt certainly took care of me well, and they were willing to hold my new Impreza Hatchback for me until I had the title of my trade in car in-hand. Matt explained all the workings of my new car very well and let me have a nice long test drive before making my decision. Jeff really worked with me to get me to the monthly payment that I was looking for. Finally, I am extremely happy with my new Subaru and would recommend the car to anyone. Overall I would highly recommend #1 Cochrane Subaru to anyone looking for a new Subaru. More

I am a long-time customer, and was treated as I hope to be. Rich wanted to give me sufficient opportunity to be comfortable so he extended the test drive to include curves and hills and less familiar roads be. Rich wanted to give me sufficient opportunity to be comfortable so he extended the test drive to include curves and hills and less familiar roads. He was prepared to show me a different model, but I was satisfied that the Impreza wagon was right. We picked the options, and Jeff knew I don't like to play games, so he came up with a competitive price right away. I'm looking forward to closing the deal. More

Jeff Gessler agreed to take care of the scratches on my car at my next scheduled oil change, which will be in August. There was some mis-communication about what is actually covered by the Premier Paint Pr car at my next scheduled oil change, which will be in August. There was some mis-communication about what is actually covered by the Premier Paint Protection Plan II that I was sold when I purchased this new vehicle and while I do now understand that scratches are not covered going forward, Jeff has agreed to live up to what I was informed of at the time of purchase this one time at no charge. I truly appreciate Jeff for being a stand-up guy and hope to purchase my next car from him as well, he is a very nice guy and could probably sell me the Brooklyn Bridge truth be told due to his honesty, credibility and engaging personality. He is the perfect sales manager. I also got to speak with Ken Nutter, the service and parts manager whom I've known for years, while I was there on this most recent visit. Like Jeff, he is the perfect service manager because of his honesty and credibility...the consummate professional in my opinion. In fact, he is in large part one of the reasons I have stayed with Cochran Subaru and the truth is I have had other Subaru customers speak very highly of him to me in the past while in the waiting area when getting service, to which I completely agreed with them. Not to be lost in the shuffle here is one Darla Hill, whom I only recently had the pleasure of meeting in the service department. She is not only very sweet (hard not to be taken by her and that smile) but also very knowledgeable and customer driven. She went out of her to way to make sure I was satisfied with my visit, contacting Jeff for me to save me the trip and taking my car for a wash while I somewhat abruptly had to take an important call in the middle of the checkout process. When I apologized for my unfortunately unavoidable rudeness, she would have none of it and insisted it was no problem and that family matters come first. She is truly an asset to the already great service staff there at Cochran Subaru, including Charlie Dillon, Joe Rosenberger and anyone else that has had to deal with me over the years...which is not the easiest thing to do at times I realize. More

My Family and I have bought (13) new and used vehicles My Family and I have bought (13) new and used vehicles from this dealership since 1998. There sales,parts and service team is top of the line. I will My Family and I have bought (13) new and used vehicles from this dealership since 1998. There sales,parts and service team is top of the line. I will only deal with Donna Dunnivan and Anna John's in the sales team! They are so nice and they are straight forward with everything. They know your cars,and know about every manufacturer discount along with promotions from the dealership. They make the buying experience as painless as possible.GMC service has to be the pride of the company.My truck and all of my former vehicles were GM and I must say they know what they're doing over there! From diagnosis to completion of the job they are #1 they also help out by sending coupons or getting coupon discounts. I'm currently dealing with Ken and the Subaru team they really understand customer service begins with customer respect. His team of service reps are so polite and accommodating. Charlie, Joe, and Darla are great people, #1Cochran has to be proud of such a great team. My recent visit was for an oil change service, I also had a cracked windshield at this time. Ken Nutter helped me set up the appointment for the glass company to come over and put in the windshield while I was getting the oil change.I had the replacement D.O.T stickers and the service done all at the same time. I can see I'm going to have a positive future with this crew of people. #1Cochran your a gem to the community thanks for your vision!!!!!!!!!!! More

I came into Cochran Subaru to test drive a Legacy that I had found in their inventory on-line. Upon arrival, all sales personnel were busy but Harry Gosnell was at the door to deliver a new car to another had found in their inventory on-line. Upon arrival, all sales personnel were busy but Harry Gosnell was at the door to deliver a new car to another customer and offered if we didn't mind sharing him, he'd be happy to assist. Even though he was in the middle of helping another customer, he continually checked in to see if we had questions as well. Harry was very friendly & knowledgeable of the vehicle and while on the test drive, made sure to bring important features to the forefront as this was the first experience I had behind the wheel of a Subaru. I liked the vehicle so much that Harry and David Debruyn made me an offer that I could not pass up. I appreciate the no haggle approach. I've had my new Subaru Legacy four days now and I'm very pleased. More

Charlie Dillon was very helpful and understanding when we experienced alignment and tire problems with our 2012 Legacy. The vehicle had low mileage when we were informed about the problem, Charlie was kind a experienced alignment and tire problems with our 2012 Legacy. The vehicle had low mileage when we were informed about the problem, Charlie was kind and understanding and advised us as to how to remedy the situation. We are totally pleased with the service provided to us by Charlie and the Service Department at #1 Cochran. More