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#1 Cochran Subaru Monroeville
Monroeville, PA
1,038 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,038 reviews
October 13, 2016
Excellent customer service We know that customer service starts at the front desk (Receptionist was very friendly); so from the moment that I walked into the door up until the p We know that customer service starts at the front desk (Receptionist was very friendly); so from the moment that I walked into the door up until the purchase of my new Subaru Legacy the team members at Cochran provided me with excellent customer service. A special thank you to Joe and Jeff. Jeff's special effort locating the car that I requested and Ron assisting me with becoming familiar with the functions of my new car. More
by bests77**
Employees Worked With
Receptionist at the front desk, Jeff Gessler , Ron Riggle
September 15, 2016
Service Was traveling through the area when check oil light came on. Charlie in Service was AWESOME in helping us fix the problem and get back on the road. Was traveling through the area when check oil light came on. Charlie in Service was AWESOME in helping us fix the problem and get back on the road. Glad we stopped into this dealership. Would definitely use this service department if we lived in the area. More
by ron53
Employees Worked With
Charlie Dillon
September 04, 2016
Good assessment for low oil light! Spoke with staff and had my oil checked when my oil light came on. This was earlier than expected. So instead of just changing the oil they started an Spoke with staff and had my oil checked when my oil light came on. This was earlier than expected. So instead of just changing the oil they started an oil consumption test. I never heard of this test. This was the return visit and no overt issues identified. My oil level is where it should be. Staff were pleasant and professional. The waiting area is clean and comfortable with some snacks, plenty of outlets, and TV. Thank you! More
by Craftyrn
Employees Worked With
Darla Hill
June 30, 2016
Long wait for service completion. I took my 2014 Impreza in for an oil change and state inspection. I do not require an emissions inspection because of low mileage. My car had less tha I took my 2014 Impreza in for an oil change and state inspection. I do not require an emissions inspection because of low mileage. My car had less than 4700 total mileage. It took 2+ hours for service completion. Then, I received an email stating my car was ready for pickup even though I was sitting in the customer waiting area. More
by Krog
Employees Worked With
Connor Williams
April 19, 2016
Inspection Car taken in for service right away. Inspection, oil change, tire rotation. My car is 2 years old and only has 5095 miles. I was surprised to hear Car taken in for service right away. Inspection, oil change, tire rotation. My car is 2 years old and only has 5095 miles. I was surprised to hear that I had to rotate the tires so soon. Cheyne was very helpful in helping to set up my Bluetooth. More
by marilyn23
Employees Worked With
Cheyne Brooks
April 04, 2016
Poor Customer Service I called and left a message for Jim Birdthal (sp) who is the manager??? was passed off to Mr. Lapinski who called, explained my request and two weeks I called and left a message for Jim Birdthal (sp) who is the manager??? was passed off to Mr. Lapinski who called, explained my request and two weeks later I am still waiting for an answer. More
by BJB
Employees Worked With
Lapinski
February 21, 2016
Service Wait 1 1:2 hr. Oil change. Return oil sticker was marked wrong. Too soon by 1,6000. Two men VERY HELPFUL. NO WHERE TO SIT. RENOVATION. Wait 1 1:2 hr. Oil change. Return oil sticker was marked wrong. Too soon by 1,6000. Two men VERY HELPFUL. NO WHERE TO SIT. RENOVATION. More
by Me
Employees Worked With
Didn't have names on receipt
January 10, 2016
Awesome Salesman In all my years of car buying, I had the best experience at #1 Cochran, Monroeville. So much so that when it was time for my son to purchase a car, I In all my years of car buying, I had the best experience at #1 Cochran, Monroeville. So much so that when it was time for my son to purchase a car, I didn't want to go anywhere else. Mike did everything he said he was going to do when we purchased our new Subaru and then went above and beyond when my son was purchasing his used car. From my initial phone call with Christine, to the purchase of my son's car, Mike was with us every step of the way. He would always get back to me in a timely manner - even while he was on vacation. The next time any of my family members or friends want to purchase a car, Mike's name is the one and only one that will come to mind. He is a winner inside and out! Thanks Mike for being so awesome! More
by MaryShane
Employees Worked With
Mike De Silva
September 17, 2015
Thank you!!! I have bought three subarus here!!! But when I dropped my last one off to be serviced and they said they service it and never touched it.... I was mad I have bought three subarus here!!! But when I dropped my last one off to be serviced and they said they service it and never touched it.... I was mad I said it is in the same space no paper mats or seat covers!!! Paul the service manager showed me his wedding ring said I am a man of God I do not lie!!! What a two face liar!!! They never looked at it!!! We now take our one Subaru to sendel and I no longer drive one!! Bmw has way better service they drop you a rental and pick your car up!!! Thank you Paul for being a sales man for a different brand by your poor hospitality!!! More
by Sel1997
Employees Worked With
Paul, Jeff Gessler , Charlie Dillon
August 19, 2015
Problem I am having Good morning Ron, I am still waiting for someone to get back to me on my Credit for the service that I do not want any more. I paid for a service Good morning Ron, I am still waiting for someone to get back to me on my Credit for the service that I do not want any more. I paid for a service in May and cancelled it. I am still waiting for my credit back to my credit card. The last I heard was that I needed to sign a form. You can fax me the form to 412-255-6617. Other than that I have no problems with you and the purchase of my new vehicle. I am very pleased with my vehicle, but would like to get this other matter straightened out it has been 3 months. Seven hundred is nothing to sneeze at. Please have someone contact me at my office 412-255-6610 Darnell. More
by deedee
Employees Worked With
Ron Riggle
