#1 Cochran Subaru Monroeville

Did not have the car we wanted in stock. Told Harry what we needed, within 2 weeks we drove home with our new 2014 Forester everything we asked for. Thanks Harry we needed, within 2 weeks we drove home with our new 2014 Forester everything we asked for. Thanks Harry More

I dropped my car off at Subaru to have serviced--oil change, tire rotation and to have a couple other things checked. Ken and Charlie greeted me as always--smiling, asking how I am and going over what I change, tire rotation and to have a couple other things checked. Ken and Charlie greeted me as always--smiling, asking how I am and going over what I needed done. They are so very professional and helpful with everything! I've been going there since the Subaru dealership at Cochran opened and quite frankly, don't see myself going anywhere else. Charlie contacted me when my car was ready and went over everything. I always tell my family and friends how good everyone is to me at Cochran Subaru. They truly deserve to be recognized for providing excellent service!! Thank you again Charlie, Ken and your entire team!! More

called dealership concerning dead battery for no apparent reason - my call was answered immediately with no waiting for recorded message - I was given an appointment early the following morning - service wr reason - my call was answered immediately with no waiting for recorded message - I was given an appointment early the following morning - service writer Charlie Dillon facilitated a quick look at the complaint which turned out to be a short circuit in the switch for the power driver's seat - the part was in stock and I was in and out within an hour, including an oil change and the car wash - couldn't be more impressed or pleased - this was the 4th or 5th Subaru I've bought from Rich Earl over the years - he has carried his outstanding salesmanship from Langston to Cochran John Humphrey More

This was the first service on my new vehicle. I can always count on the service folks to keep my car running. Despite the waiting room being filled with people, my car was ready in less than an hour. always count on the service folks to keep my car running. Despite the waiting room being filled with people, my car was ready in less than an hour. More

I was in for an inspection, brake pads, tire rotation and oil change. The work was all done in a professional manner. My only issue was this, I was charged 20 dollars for the tire rotation. The tires were p oil change. The work was all done in a professional manner. My only issue was this, I was charged 20 dollars for the tire rotation. The tires were pulled to do the inspection and replace the brake pads. No extra work was needed to rotate the tires. Other non-dealership garages usually will not charge for this service when the tires are already pulled. All in all the Subaru service team and work was great, deserving 5 stars. I gave four stars for price because the $20 tire rotation charge was unnecessary. More

Shelly was a pleasure to work with. I would recommend her to anyone looking to purchase a new Subaru. She was pleasant and very friendly through the whole process. her to anyone looking to purchase a new Subaru. She was pleasant and very friendly through the whole process. More

Harry Gosnell is very knowledgeable about Subaru. The "write up" about his informative test drive is very true. I'm considering replacing our second car with a second new Subaru for the "family fleet". "write up" about his informative test drive is very true. I'm considering replacing our second car with a second new Subaru for the "family fleet". While this dealership is 40 miles from my home, it is worth the effort so far for service, as well as, broad & deep selection of new cars. More

This was one of my best dealer experiences. Matt and Jeff certainly took care of me well, and they were willing to hold my new Impreza Hatchback for me until I had the title of my trade in car in-hand. Matt certainly took care of me well, and they were willing to hold my new Impreza Hatchback for me until I had the title of my trade in car in-hand. Matt explained all the workings of my new car very well and let me have a nice long test drive before making my decision. Jeff really worked with me to get me to the monthly payment that I was looking for. Finally, I am extremely happy with my new Subaru and would recommend the car to anyone. Overall I would highly recommend #1 Cochrane Subaru to anyone looking for a new Subaru. More

I am a long-time customer, and was treated as I hope to be. Rich wanted to give me sufficient opportunity to be comfortable so he extended the test drive to include curves and hills and less familiar roads be. Rich wanted to give me sufficient opportunity to be comfortable so he extended the test drive to include curves and hills and less familiar roads. He was prepared to show me a different model, but I was satisfied that the Impreza wagon was right. We picked the options, and Jeff knew I don't like to play games, so he came up with a competitive price right away. I'm looking forward to closing the deal. More

Jeff Gessler agreed to take care of the scratches on my car at my next scheduled oil change, which will be in August. There was some mis-communication about what is actually covered by the Premier Paint Pr car at my next scheduled oil change, which will be in August. There was some mis-communication about what is actually covered by the Premier Paint Protection Plan II that I was sold when I purchased this new vehicle and while I do now understand that scratches are not covered going forward, Jeff has agreed to live up to what I was informed of at the time of purchase this one time at no charge. I truly appreciate Jeff for being a stand-up guy and hope to purchase my next car from him as well, he is a very nice guy and could probably sell me the Brooklyn Bridge truth be told due to his honesty, credibility and engaging personality. He is the perfect sales manager. I also got to speak with Ken Nutter, the service and parts manager whom I've known for years, while I was there on this most recent visit. Like Jeff, he is the perfect service manager because of his honesty and credibility...the consummate professional in my opinion. In fact, he is in large part one of the reasons I have stayed with Cochran Subaru and the truth is I have had other Subaru customers speak very highly of him to me in the past while in the waiting area when getting service, to which I completely agreed with them. Not to be lost in the shuffle here is one Darla Hill, whom I only recently had the pleasure of meeting in the service department. She is not only very sweet (hard not to be taken by her and that smile) but also very knowledgeable and customer driven. She went out of her to way to make sure I was satisfied with my visit, contacting Jeff for me to save me the trip and taking my car for a wash while I somewhat abruptly had to take an important call in the middle of the checkout process. When I apologized for my unfortunately unavoidable rudeness, she would have none of it and insisted it was no problem and that family matters come first. She is truly an asset to the already great service staff there at Cochran Subaru, including Charlie Dillon, Joe Rosenberger and anyone else that has had to deal with me over the years...which is not the easiest thing to do at times I realize. More