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#1 Cochran Subaru Monroeville

Monroeville, PA

4.8
905 Reviews

4520 William Penn Highway

Monroeville, PA

15146

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Showing 905 reviews

November 19, 2011

We've dealt with Jeff Gessler, the general sales manager, for years, so trust his leadership. Not only have my husband and I bought cars from Jeff, but so have our three daughters. Met Ed Johnson and bought More

by 3cats
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Two, Jeff Gessler
November 19, 2011

From the moment I walked in, I was treated with nothing but kindness and respect. They went out of their way to make me feel comfortable and listened to what I was looking for. I even forgot to grab some More

by elroy1025
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed Johnson, Jeff Gessler
November 01, 2011

My first time to purchase my own car and I'm definitely satisfied with the service I received. I got the best deal in town! More

by romeostasis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed johnson, Jeff Gessler
October 28, 2011

Harry worked with us when trading our older Explorer in for a brand new Forester. Harry helped us get the most out of our trade-in, and worked with us to make sure we got exactly what we wanted in our new More

by ccollins28
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Harry Gosnell
October 22, 2011

We were looking for a new car late this summer and were deciding between a Honda CRV and Subaru Forester. Anna Johns at Cochran immediately talked to us and answered all our questions. This is the third ti More

by CEpiscopo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anna Johns, Joe in Subaru Service, Anna Johns
October 20, 2011

We bought a new 2011 Subaru Impreza WRX in September of 2011. The clutch was faulty and every single time we took the car to Cochran they would keep the car the entire day and never fix the problem. Clay t More

by ler1105
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ken, Dirk, Clay
Nov 04, 2011 -

#1 Cochran Subaru Monroeville responded

Dear Ms. Cosharek, I understand our Director of Customer Care, Dirk Harper, was able to reach out and address your concerns. We appreciate your giving us the opportunity to do so as your satisfaction is our utmost priority. In addition to resolving the mechanical issues you were experiencing with your vehicle, we were able to offer you 50% of your deductible toward the repairs on the rental vehicle. Again, thank you for allowing us the opportunity to rectify the situation. Sincerely, #1 Cochran

Nov 04, 2011 -

ler1105 responded

It's funny how the #1 Cochran Team writes this response as if they were very helpful and caused absolutely no problems for me and my family. Do not fall for their marketing rhetoric. They are only out to make more and more money and will lie to you and accuse you of incidences that NEVER HAPPEN. They are the mascots of corporate greed. I did not mention that my husband and I had been to the dealership 16 times in one for a problem that was not fixed until the 16th time we were there. They are still liars, they will still take your money and not care about your customer satisfaction. They will act like all problems are your fault and they will treat women especially, like you are a moron. I still would NEVER recommend this dealership. My family has taken its business elsewhere.

October 19, 2011

On Thursday 10/16/11 I had my '09 Legacy in for inspection. Afterward, since my lease would be expiring 2/12, I went over to the WONDERFUL NEW showroom to find out what I should be doing when it ca More

by normb34
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shelly Catanzano, Shelly Catanzano
October 19, 2011

This was the 1st Subaru dealer I went to, knowing they would have decent stock to look at and compare. I have never owned a Subaru, and wanted to see if I liked them. I was able to test drive a 2011 Sub More

by bowsah13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anna Johns, Anna Johns
October 13, 2011

Edward was knowledgeable and treated me well. I'm extremely pleased with my Subaru Impreza, it drives well and it's everything that was promised. More

by saintclaire
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edward Johnson, Jeff Gessler
October 12, 2011

We went into Cochran to look at 2011 Subaru Outback's a few weeks before we were linked up with Shelly. Cochran Subaru was very busy, and we spoke with the sales manager very briefly. The sales manager a More

by mtolerico
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shelly Catanzano, Shelly Catanzano
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