#1 Cochran Subaru Monroeville

ON AUGUST 10,2011 MY HUSBAND AND I SET OUT TO GO CAR SHOPPING. #1 COCHRAN WAS OUR FIRST STOP FOR THE DAY. WE WERE GREETED IMMEDIATELY BY SALESPERSON CHARLIE SMITH. WE WERE UNCERTAIN AS TO WHAT KIND OF V SHOPPING. #1 COCHRAN WAS OUR FIRST STOP FOR THE DAY. WE WERE GREETED IMMEDIATELY BY SALESPERSON CHARLIE SMITH. WE WERE UNCERTAIN AS TO WHAT KIND OF VEHICLE WE WANTED, BUT EXPLAINED TO CHARLIE OUR BUDGET AND THAT WE WERE LEADING TOWARDS GETTING A SUV. HE SHOWED US SEVERAL VEHICLES ON THE USED AND NEW LOT. HE TOOK US OVER TO THE SUBARU BUILDING AND SHOWED US A FEW CARS IN THE SHOWROOM. ONCE IN THE SHOWROOM I FELL IN LOVE WITH THE SUBARU LEGECY THAT WAS BEING DISPLAYED THERE. CHARLIE WAS AWARE THAT I HAD WANTED AN SUV, BUT HELPED ME TO CONSIDER OTHER OPTIONS BECAUSE PRIMARILY I HAD WANTED AN SUV FOR BETTER TRAVEL IN THE SNOW. CHARLIE EXPLAINED TO US THAT WE WOULD BE GETTING BETTER GAS MILEAGE WITH THE SUBARU AND THAT IT WAS ALL WHEEL DRIVE. FROM THERE WE WENT FOR A TEST DRIVE, AND I COULDN'T HAVE MORE IMPRESSED WITH THE VEHICLE. NEEDLESS TO SAY WE DIDN'T NEED TO GO ANYWHERE ELSE BECAUSE I FOUND WHAT I WANTED! LATER ON WE MET SALESPERSON RICHARD EARL AND HE WENT OVER THE FEATURES OF THE VEHICLE AND TOLD US HOW PLEASED WE WERE GOING TO BE WITH OUR NEW PURCHASE. THE STAFF WORKED VERY HARD THAT AFTERNOON TO MAKE IT POSSIBLE THAT I WOULD BE A NEW SUBARU OWNER! THESE TWO MEN DEMONSTRATED EXTREME PROFESSIONALISM AND WEALTH OF KNOWLEDGE ON EVERY VEHICLE AND MORE IMPORTANTLY THEY TOOK THEIR TIME WITH US AND DID NOT RUSH US INTO MAKING A DECISION. SALESMEN LIKE CHARLIE AND RICH ARE HARD TO COME BY, SO KEEP UP THE GOOD WORK! More

This was my first time shopping for a new car on my own. I was nervous when I first pulled into the dealership. Ed Johnson was immediately there to answer all my questions and assist me through this process I was nervous when I first pulled into the dealership. Ed Johnson was immediately there to answer all my questions and assist me through this process. He made this experience much easier than I ever thought it would be Very caring, easy to talk to , knowledgeable and friendly. I purchased a new Subaru the same day and felt very good about it. Ed made me feel relaxed and confident. I would strongly recommend Ed Johnson to anyone in the future. Excellent salesman. More

The car negotiation process was fast and efficient. We visited other dealers and the negotiations seemed to last forever (which my wife couldn't stand). My wife and I had a one year old at home with a ba visited other dealers and the negotiations seemed to last forever (which my wife couldn't stand). My wife and I had a one year old at home with a babysitter and we appreciated how fast the car buying experience was with Shelly Catanzano. I told all of my family members and friends that buying a car at Cochran was like going through McDonald's drive-thru. Fast, Efficient and Friendly! I will recommend this car dealer to everyone I know. On a side note: I'm hoping Cochran sends me discounts on service and accessories for my new Subaru Forester. Thank you and have a great weekend, Scott Smith More

Shelly was great to work with. Very knowledgeable and low pressure. Presented the options, pricing, and financing options. Negotiated price fairly and professionally. A great buying experience. low pressure. Presented the options, pricing, and financing options. Negotiated price fairly and professionally. A great buying experience. More

Yesterday my wife and I purchased a new Forester at your dealership. The salesman, Ron Riggle, was very helpful. All of your personnel were very pleasant and helpful. We feel that we got a good deal on o dealership. The salesman, Ron Riggle, was very helpful. All of your personnel were very pleasant and helpful. We feel that we got a good deal on our new Forester. We still own a 2004 Forester which we bought at your dealership and it has been a really good vehicle. We read "Consumer Reports" and are impressed by the good reviews that the Forester gets. We thank Ron Riggle and your staff for their good work. More

The purchasing experience of my '11Forester was the Super Bowl of car dealerships! Professional, fun, happy, satisfied — fantastic! Ed was beyond 1st rate — superb! THANKS! Bowl of car dealerships! Professional, fun, happy, satisfied — fantastic! Ed was beyond 1st rate — superb! THANKS! More

I wish #1 Cochran were the regional baseline for a good quality car purchase experience rather than the exception. #1 Cochran has the largest Subaru sales volume in SW Pennsylvania, which allows them to ru quality car purchase experience rather than the exception. #1 Cochran has the largest Subaru sales volume in SW Pennsylvania, which allows them to run sales more efficiently and more professionally than other dealers with whom I inquired (though inventory aside, some dealers in the area were less than enthusiastic salespersons, seemed to lack transparency in discussing pricing and options, or were downright condescending to my female partner who was making the purchase with me). The #1 Cochran inventory is diverse for the region (especially with respect to Outbacks), and it is well coordinated with the Subaru website. These facts made it much easier to know whether the desired vehicle with the desired options would be present for purchase off the lot. Customer service was very prompt, and the dealer has maintained excellent communication since the purchase. A minor complaint on quality of work refers to the vehicle not being prepared at the time of the signing with an additional bumper cover that I had requested. I had to wait for the shop to install the bumper cover, and it appears that it was not glued as uniformly as it might have been. Generally, I would not think to offer a "better-than-okay" friendliness rating, except that when compared to other dealers in SW Pennsylvania, the staff at #Cochran are clearly more accommodating and straightforward. I very much appreciated dealing with a female sales consultant who was not as condescending when compared with other salespersons within the dealership and especially when compared with salespersons in other regional dealerships. Additionally,the office did well in promptly preparing all the paperwork (which required extra steps because the vehicle was being transferred to an out-of-state address). Moreover, the dealer allowed me to hold the vehicle on the lot with a $1000 deposit (this was done because unique circumstances having to do with the time limits of a temporary transfer registration required that I wait two weeks before fully purchasing the vehicle). Given the value of the vehicle and its features, the final price I paid is, I suspect, as good as any general customer could expect to get in SW Pennsylvania. The dealer was willing to offer employee pricing and a reduced price for an extended 5-year bumper-to-bumper warranty, and they were willing to knock equal amounts off the MSRP for similar model vehicles (though this was only done when I asked why the offered reductions were not equivalent on the two vehicles we were considering). The initial offer made on my trade was fully 1/4 below the fair condition price quoted on BlueBook, but the dealer sustained my firm counter offer requesting the full dealer fair-price value. Overall, my experience purchasing the vehicle was quite good and I would very much consider purchasing from #Cochran again, so long as quality inventory information, professional customer attention and service, and similar or better price reduction offers could be made again. More

We were really happy about our whole experience with Cochran Subaru. The sales consultant, Edward Johnson, was really friendly and took time to answer our numerous questions. He explained us everything Cochran Subaru. The sales consultant, Edward Johnson, was really friendly and took time to answer our numerous questions. He explained us everything about the car. We felt really confident with buying our car there. More

Ed is a very personable young man who tried very hard to meet all of our needs. I would recommend him to others. thank you meet all of our needs. I would recommend him to others. thank you More

It was my first time buying a car in over 12 years, didnt have to drive since i lived in a metropolitian city. I checked out 3 other subaru dealers and # 1 cochran blew them all out of the water. Their have to drive since i lived in a metropolitian city. I checked out 3 other subaru dealers and # 1 cochran blew them all out of the water. Their service was impecable, everyone from the internet sales department, to the secratary, GM and Sales were the nicest, honest, no hassle dealership i have ever worked with. T they made buying a car almost fun, like i would do it again tommorow if it was that easy everyday. Harry went out of his way to accomidate us, they negotiated and worked with our budget, they weren't pushy, and went above and beyond all expectations. If you are buying a subaru beleive me they are the best around. Dont even waste your time or gas going to the other dealerships around, trust me you wont have a better deal or service than working with Harry at # 1 Cochran. Thanks Harry! Cant wait to use my car for my Boo Boo Serum :} More