112 Mitsubishi

Great sales person, poor upper management. John is probably one of the best sales person that I have ever met. He was very responsive and even called after his normal working hours to tr John is probably one of the best sales person that I have ever met. He was very responsive and even called after his normal working hours to try and do everything that he could for us. It was the “general management” that were not customer orientated. We made an offer on a vehicle and were willing to finance just so they could get their “kickback” from financing even though we did not have to finance. With that price, my offer was less than $1,000 from their asking price with me doing them that favor. They would not budge. In fact they told me that if I did not finance, I would have to pay $2,500 more for the car. There were also some questionable fees… a transfer/delivery fee of almost $1,000 even though we would pick up the car. The internet price listed is no where near what you will pay for the car. You literally have to add at least $5,000 before you even get to taxes and DMV fees. The car that we wanted has been there over 6 months. They have driven it another 1,500 miles over what they have listed and just had to replace the windshield. So the value of the car keeps going down the longer they have it, but for less than a $1,000, they will not budge. I feel bad for the sales people because our sales person had the car sold, upper management prevented the sale. This means my sales person lost a sale. It would have been nice if they would have worked with us instead of just turning us down, even though we were willing to finance for them and help them out. The prices online are definitely false advertisement and just a way to get you in the door! Never have seen something to this extreme before in my life. More

Whole process was timely and accommodating. Staff was very friendly and knowledgeable. Overall great experience Staff was very friendly and knowledgeable. Overall great experience More

They sold me a car with problems on the hood, the bank that financed it is asking for support that the part was ordered new, they never sent it and the credit was returned, I contact them and they tell me that financed it is asking for support that the part was ordered new, they never sent it and the credit was returned, I contact them and they tell me that they are solving it and that they already call me and they don't call me We have already been in this process of lies for more than 3 weeks. More

They gave me a great price on my trade in, better than other dealers. And they sold me the SUV I wanted for a fair price. Everyone was nice and helpful. Especially my salesman, Christian! other dealers. And they sold me the SUV I wanted for a fair price. Everyone was nice and helpful. Especially my salesman, Christian! More

Great service! No stress and no hassles. Hones and fast. Sergio is the best and I will definitely come back! No stress and no hassles. Hones and fast. Sergio is the best and I will definitely come back! More

Great location, great service, friendly staff, very helpful, timely service, staff answers all of your questions. helpful, timely service, staff answers all of your questions. More

Everything went fine. No issues encountered. The Dealership has remodeled and all looks great. See you next service. No issues encountered. The Dealership has remodeled and all looks great. See you next service. More

We located a vehicle and negotiated a deal with Christian. We live in the capital region and He went the extra mile to answer all our questions and get all the paperwork ready while we traveled to Christian. We live in the capital region and He went the extra mile to answer all our questions and get all the paperwork ready while we traveled to complete the sale. When we arrived we were greeted warmly and everything was in order. No surprises or changes and we were driving away in our new Honda in just over an hour. I wish more salesmen and dealers were like this! More

Henry is great he really helped me. Greatly appreciate it. He communicated well and gave information. Greatly appreciate it. He communicated well and gave information. More

Waited 2 hours after my appointment time before they took my car. I was at the dealership for an inspection for a total of 3 hours (the car did not pass inspection after all of this) my car. I was at the dealership for an inspection for a total of 3 hours (the car did not pass inspection after all of this) More