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1st Honda Simi Valley
Simi Valley, CA
1,236 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,236 Reviews of 1st Honda Simi Valley
October 15, 2019
Excellent Customer Service I was recommended the car that fit my budget and worked for me. I want to thank everyone at First Honda for their exceptional customer service and the I was recommended the car that fit my budget and worked for me. I want to thank everyone at First Honda for their exceptional customer service and their care toward the customer. More
by RR18
Employees Worked With
Albert Rodriguez, Johann David
October 15, 2019
Great experience Stopped by to look at used cars.. ended up finding and buying one. We worked with Justin who was great. He didn’t apply pressure or feed us a bunch Stopped by to look at used cars.. ended up finding and buying one. We worked with Justin who was great. He didn’t apply pressure or feed us a bunch of nonsense. He has a great personality and he provided us with excellent customer service. More
by Matthew
Employees Worked With
Justin Spencer
October 14, 2019
Amazing experience! Wow what a amazing experience Cynthia Sosa took really good care of us we highly recommend her for your Honda buying experience,any questions we had s Wow what a amazing experience Cynthia Sosa took really good care of us we highly recommend her for your Honda buying experience,any questions we had she answered them like a pro... More
by Mr. And Mrs.
Employees Worked With
Cynthia Sosa
October 13, 2019
Great experience, friendly people! Gabe was great! Test drive was amazing, learned everything I needed to know, learned a lot just from the test drive. Helped a lot, friendly, and I lea Gabe was great! Test drive was amazing, learned everything I needed to know, learned a lot just from the test drive. Helped a lot, friendly, and I learned a lot from him. More
by Jordan Issa
Employees Worked With
Gabriel Navarrete
October 13, 2019
Love my new 2019 Honda Accord! Thanks to Albert who helped us make the car buying process super easy! He has several years in the industry and is a straight shorter. He gave us seve Thanks to Albert who helped us make the car buying process super easy! He has several years in the industry and is a straight shorter. He gave us several options to choose from but ultimately we went with a brand new car we love! I love the service we get at this dealer and would recommend it to others. More
by markvazquez
Employees Worked With
Albert Rodriguez, Juan Sanchez
October 12, 2019
Good experience overall We walked in to inquire about used Honda Odyssey cars. We met Cynthia and we were directed to Mr. Johann. We briefly discussed with Johann. Later, we We walked in to inquire about used Honda Odyssey cars. We met Cynthia and we were directed to Mr. Johann. We briefly discussed with Johann. Later, we went back to buy a new odyssey EX-L with RES/NAVI. Mr.Johann patiently answered all our questions, provided with necessary details. Mr. Juan then came in with numbers. Finally, we settled for a price. Overall, I feel Johann took care of us very well. Thank you Johann! More
by kishore
Employees Worked With
Johann David, Juan Sanchez, Cynthia Sosa
October 12, 2019
Friendly service beautiful smile Cynthia is a fantastic person to buy cars from very knowledgeable and makes the transaction easy and fun I really enjoyed the whole process goodbye to Cynthia is a fantastic person to buy cars from very knowledgeable and makes the transaction easy and fun I really enjoyed the whole process goodbye to the old car and hello to the new one life is beautiful priceless experience More
by One in a million
Employees Worked With
Juan Sanchez, Cynthia Sosa
October 11, 2019
WORSE Customer Experience EVER!! Let me begin by saying it takes a lot for me to write a BAD review on a business! I always try to be objective and ask myself will it save someone els Let me begin by saying it takes a lot for me to write a BAD review on a business! I always try to be objective and ask myself will it save someone else from having to go through a similar situation, or am I just venting & wasting my time, I hope it helps!! My experience at First Honda/Kia of Simi Valley by the reviews on Facebook, Google and Yelp does not appear to be an isolated incident, rather a pervasive pattern in lack of customer service doled out by the First Family of Dealerships!!The Gen. Sales Manager JOHN VECA is by far the worse Customer experience I have EVER encountered with a Manager!! He was not only lacking in the basic 101's of Customer Service to always Treat each & every customer w/Dignity & Respect, but also in Professionalism be-fitting upper Management! During my appointment to look at purchasing a 2017 Honda CRV EXL on 10/10/2019 he was condescending, dis-respectful and un-professional in his tone and demeanor! This was my second time coming to inquire about this vehicle the first time I went to KIA and didn't feel comfortable buying a used car from anywhere other than the Brand dealership. The initial salesman that I spoke with on the phone Adrian and Sales Manager who's name I can't recall, were extremely polite & professional. When I spoke to Adrian I decided that I would give him a little of my history over the phone to eliminate the usual BANTER of the CLOSER intimidation to BUY that happens at a lot of Car Dealerships, which is so yester-year!!! While I do understand every dealership is different, I do understand a little about the Car Industry given my ex-husband worked over 20 years in management for Lexus. The GM JOHN VECA during our encounter even commented & I quote "My wife works in the Legal field and I don't propose to know Law" what the heck, who talks that way to a Customer??? He also constantly questioned my OFFER Price and how I derived at such an amount, WHAT, I don't have to explain anything to you, I'm the Customer!! Does Honda endorse this type of behavior all in the name of meeting the bottom line, I sure HOPE not?? I will make HONDA CORP. aware in a detailed letter of my experience, to the President of Customer Relations. John Veca, didn't even feel I deserved the RESPECT as a longtime Honda Customer of having owned 3, to at least COUNTER my offer with a BEST Price. The reason he continuously stated was because of the difference in my OFFER and the list price, saying no one typically OFFERS almost 35% actually more like 25% off list price, I find that very HARD to believe!!! I was in disbelief that this was actually happening as I had every intention of BUYING this CAR, at a FAIR price, and like all things in business it's a process between what I think I want to pay and the BEST price!! Don't ASSUME you know what anyone WILL or WON'T Pay....very UP-Setting!! The looks and tone during our conversation was so frustrating at one point I felt like perhaps there was some PROFILING happening due to the un-believable way this was going, I felt like I was being interrogated!! What a way to create Customer Loyalty, and Trust in your Product & Dealership! I simply couldn't believe I had DROVE so FAR w/the Santa Ana's winds w/my car blowing back & forth for this Craziness!! You could have made a SALE yesterday!! I will SEE how long it takes for you to SELL a 2017 HONDA CRV-EX L with 23,000 miles @$26,900 w/tax & license approximately $29,000 (which by the way is "ABOVE MARKET on TruCar with the average price on same veh. approx. $18,999 on the low end & $24,000 at the MID). This is the 4th QUARTER 2019's are CLEARING out to make way for 2020's, I THINK I do know that...however John even questioned that "Saying SUV's don't come out that soon", WHAT??? He kept reiterating "How I came to my Offer Price" which again WHY...WAIT, am I buying a CAR from YOU or YOU from ME??? I have the RIGHT to make an OFFER you shouldn't be Upset because you think it's too LOW, Counter, that's the Professional thing to do!! if you're serious about your BOTTOM Line give me the common decency of telling me your PRICE, WHAT THE HECK is the BIG SECRET!! A LOYAL HONDA CUSTOMER More
by Tinag
Employees Worked With
Adran, Joe Vece
October 11, 2019
Great customer service 👍 Came in to get a oil change and asked questions about my lease ended up leaving with a new car... They made me feel good not at one point I didn't fee Came in to get a oil change and asked questions about my lease ended up leaving with a new car... They made me feel good not at one point I didn't feel forced I wanted a deal and they didn't make a good deal they made me a great deal More
by Mr Captain
Employees Worked With
Cynthia Sosa
October 09, 2019
The Best Car Buying Experience In A LONG Time. I felt that my salesman Johann was courteous, respectful, polite, professional and non pressuring. This was truly one of the nicest experiences I've I felt that my salesman Johann was courteous, respectful, polite, professional and non pressuring. This was truly one of the nicest experiences I've had. Big Bonus...not leaving with the feeling "you've been taken". Thank you. More
by StacyO
Employees Worked With
Johann David, Juan Sanchez
