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1st Honda of Simi Valley - Service Center

Simi Valley, CA

4.7
58 Reviews

58 Reviews of 1st Honda of Simi Valley - Service Center

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September 18, 2022

The staff was very friendly and helpful. They explained the issue clearly, how to avoid it in the future and had me out it fixed, without an appointment, within an hour. More

by bkeller83
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
David Chavez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2022 -

1st Honda Simi Valley responded

Thank you for leaving us this great review! I am very happy to hear that we could be so helpful during your recent visit with us. I look forward to seeing you back again in the future. Take care! Sincerely, Julia Quinn Honda General Sales Manager 805-288-7675 jquinn@firstautogroup.com

September 04, 2022

Staff are very friendly, professional and efficient. I always have a great experience with this agency. More

by CD
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
John Flanagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2022 -

1st Honda Simi Valley responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Julia Quinn Honda General Sales Manager 805-288-7675 jquinn@firstautogroup.com

July 03, 2022

Great costumer service, professional and very accommodating. Return car on time . Facilities are also cleaned. It is bonus they have a fridge with cold bottles of water for costumers while waiti More

by Olga
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Don Carlisle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 07, 2022 -

1st Honda Simi Valley responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Julia Quinn Honda General Sales Manager 805-288-7675 jquinn@firstautogroup.com

June 28, 2022

Great customer service. Always goes the extra mile to make sure our car is taken care of. More

by Mike
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Don Carlisle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2022 -

1st Honda Simi Valley responded

Mike, thank you for taking the time to leave us such a great review! We appreciate every hard-working member of our service team, and we are thrilled to know our team went above and beyond to identify and fix the problem with your vehicle. If you have any additional comments and/or questions, please feel free to contact us directly! Sincerely, Julia Quinn Honda General Sales Manager 805-288-7675 jquinn@firstautogroup.com

March 19, 2022

My experience was great! I'm very thankful for such great customer service. Everyone is friendly and knowledgeable at this Honda of Simi Valley. Don was my service advisor an More

by nancycortez30
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Don Carlisle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John
Mar 23, 2022 -

1st Honda Simi Valley responded

Thank you so much for taking the time to share your feedback with us! I work hard to make sure our guests have an awesome experience. I will share your comments with our team and I look forward to working with you again down the road. Sincerely, Julia Quinn Honda General Sales Manager 805-288-7675 jquinn@firstautogroup.com

February 24, 2022

Thank you for the having excellent customer service in the service department. My first time dropping my car off and it was a pleasant experience. I appreciate seeing the happy employees at 1st Honda. Tha More

by TJ
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Don Carlisle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : And everyone that helped during 10 am -1 pm on 2/24/22
Mar 01, 2022 -

1st Honda Simi Valley responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Julia Quinn Honda General Sales Manager 805-288-7675 jquinn@firstautogroup.com

February 20, 2022

Very friendly service department. My car was delivered ahead of estimated time. Nice waiting area More

by hdavelaw-shop2
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Don Carlisle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill Batch
Feb 24, 2022 -

1st Honda Simi Valley responded

Thank you for your outstanding rating about our service department. We appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review. It really matters to our dealership! Sincerely, Julia Quinn Honda General Sales Manager 805-288-7675 jquinn@firstautogroup.com

December 30, 2021

Excellent job. I was happy with the service. The car came back timely with everything done. More

by Shai
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Albert Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Don Carlisle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : William
Jan 05, 2022 -

1st Honda Simi Valley responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Julia Quinn Honda General Sales Manager 805-288-7675 jquinn@firstautogroup.com

August 31, 2021

The staff is incredibly friendly, courteous and knowledgeable. My car's maintenance was done fairly quick and it drives the same as it did the day I bought it. Thank you for the excellent service! More

by Austin
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Willie Burr, Len Akers
Sep 03, 2021 -

1st Honda Simi Valley responded

Thank you for taking the time out of your day to share your wonderful experience with us. We are delighted to hear you were treated with prompt, courteous, and informative service on your vehicle. We hope you will give us the opportunity to help you again whenever it’s time for your next service. Sincerely, Julia Quinn Honda General Sales Manager 805-288-7675 jquinn@firstautogroup.com

July 14, 2021

1st Honda SV dealership’s service desk advisors ensure my repeat business. They recognise and greet me by name, some not only when I arrive but even when I call to schedule appointments. (This is why I miss More

by A
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Mosr
Jul 19, 2021 -

1st Honda Simi Valley responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Julia Quinn Honda General Sales Manager 805-288-7675 jquinn@firstautogroup.com

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