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1st Kia of Simi Valley - Service Center

5.0

19 Lifetime Service Reviews

2081 First Street, Simi Valley, California 93065

19 Reviews of 1st Kia of Simi Valley - Service Center

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August 18, 2018

"great service"

- ralph

all my concerns and questions are quickly addressed. everyone is helpful and friendly. Sang kept me updated on the progress of my service and solved the problem I was having with my car. THANKS!

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Recommend Dealer
Yes
Employees Worked With
Robyn Randle
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sid Khan
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Sang Bae
Aug 20, 2018 -

1st Kia of Simi Valley responded

Ralph, thank you for taking the time to write this wonderful review. I am extremely pleased that our team was able to fix the problem in an efficient and professional manner. We look forward to your continued business! Best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005

April 07, 2018

"Service experience "

- Pattykia

Robyn R., my service advisor! She is awesome, very thorough and super quick. I had a long list of items to check on and she addressed every one of them and even saved me money on my repairs!

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Recommend Dealer
Yes
Employees Worked With
Robyn Rymond
Apr 09, 2018 -

1st Kia of Simi Valley responded

We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005

March 17, 2018

"Jimmy was very helpful and directed me to what had to be "

- Grace123

I have gave this rating because of the service and guidance of the service rep. Jimmy, His informing me of what needed to be done and to bring my car back for a recall that needed to be done and he was very helpful and caring

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Recommend Dealer
Yes
Employees Worked With
Jimmy Maguglin. Service Advisor
Mar 26, 2018 -

1st Kia of Simi Valley responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005

February 13, 2018

"Excellent car car"

- NICOLE P.

My car has run well for the 6 years that I have owned it. I have maintenance services performed by this dealership alone. The customer service is always excellent and the service prices compared to other car dealerships is much better.

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Recommend Dealer
Yes
Employees Worked With
I believe I was contacted by Jimmy in service who let me know which fluids were due to be replaced after a multi-point inspection. , Kelly Stratton
Feb 14, 2018 -

1st Kia of Simi Valley responded

We cannot thank you enough for this glowing review of our service center, Nicole! We know how valuable your time is and we aim to provide efficient and thorough maintenance to all our customers. Please do not hesitate to come back again if you need anything else in the future! Regards, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005

December 20, 2017

"Best Service Dept at a Dealership"

- Slentzy

First Kia has the BEST Service Dept in the area, and surpasses any dealership I’ve ever purchased a car from...... and I’ve bought many!

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Recommend Dealer
Yes
Employees Worked With
Robyn Randle
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Ricardo Aguilar, Armando Avila, Vincent Rejkowski, Kelly Stratton
Dec 23, 2017 -

1st Kia of Simi Valley responded

We strive to provide the best service possible and are glad we were able to ensure you were taken care of. Don’t hesitate to reach out to us for anything else. Thank you for choosing 1st Kia of Simi Valley's Service Department. Sincerely, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005

October 25, 2017

"The best service"

- Shoshi

Robyn is the best person in Kia service. From the first minute you arrive she is taking care of you and solve everything ASAP.... you are getting VIP service with Robyn and the crew at KIA First

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Recommend Dealer
Yes
Employees Worked With
Robyn Randle
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Yehuda Riess
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Oct 26, 2017 -

1st Kia of Simi Valley responded

Hi and thank you for the great feedback! We are so happy to hear that you have enjoyed your visit here at our dealership! Robyn is a great asset and we're thankful to have her on our team. We appreciate your business and look forward to seeing you again! Best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005

March 29, 2017

"1st Kia gives me the royal treatment "

- Rick Sub Guy

Robyn in the service department is great. She treats me like family every time. Makes sure I get a ride back home, gives me the royal if I wait in the lobby but most of all is genuine and shows she cares.

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Robyn Randle
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Debbie
Mar 30, 2017 -

1st Kia of Simi Valley responded

Rick, we are truly grateful for this awesome review! We are thrilled that Robyn was able to take care of you. She is a great asset to our team and we appreciate her providing you with the service that you deserve. Thank you again and we look forward to the opportunity to work with you again in the future. Best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005

December 13, 2016

"New tires! "

- Congergirl

I had an on going problem with my turning indicators. They got right in, found the problem, now it's fixed. Most importantly to me I got new tires at a very very fair price. I went to three places in Simi Valley, and Kia had the best price by far. The work is great, I have never had an issue with the work done. The major plus was the staff. Very nice, and extremely helpful. Especially Jimmy, he definitely took care of me and my car.

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Recommend Dealer
Yes
Employees Worked With
Jimmy
Dec 15, 2016 -

1st Kia of Simi Valley responded

Thank you so much for your review! We really appreciate your business and are so happy Jimmy took care of you and your vehicle. Please let us know if there's anything else we can do for you. Best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005

September 21, 2016

"Friendly and great service"

- Happy guest

Jimmy in the service department was really helpful right from the beginning. I waited in the lounge and he kept me in the loop about my car. Thank you for a great experience.

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Recommend Dealer
Yes
Employees Worked With
Jimmy
Sep 21, 2016 -

1st Kia of Simi Valley responded

Thank you so much for taking the time to leave us this glowing review! It's great to hear that your visit was fast and friendly. Please don't hesitate to let us know if we can do anything else for you. Best regards, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005

August 04, 2016

"Suburb service staff specifically robyn"

- Boeingdan

The email system you have in place is exceptional. It not only reminds you of your appointment but as the service progresses throughout the day it updates you with that as well. Robyn has always taken care of us over the 15 years and 3 Kia's we have had. Great Job Simi Valley Kia!

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Robyn Randle
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Vincent Rejkowski
Aug 08, 2016 -

1st Kia of Simi Valley responded

Hi Dan! You have been doing business with Robyn and 1st Kia of Simi Valley for 15 years and your review about us is truly appreciated. Our team takes customer service very seriously and I'm thrilled to know that you are satisfied with our services. Thank you for your continued business! If you have any questions about the work that was done please feel free to contact us. Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005

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