21st Century Auto Group

WORST EXPERIENCES EVER SCAM !!!!!!! What a shady dealer has no respect for the coustomer. Came in to see maserati and came to find out all of there cars are broken down pieces of junk. T What a shady dealer has no respect for the coustomer. Came in to see maserati and came to find out all of there cars are broken down pieces of junk. The cars where so bad that on some the stering wheel was about to come off and on others the cars headlights where cracked and non functional. What the xxxx is wrong them ! When i told the skinny Mexican salesman if he is going to fix any of the damage his response was "Are you gonna buy it or not i am not doing anything" as a physician i am more then capable to buy a whole lot full of maserati. DONT BUY FROM THEM DONT EVEN GO TO THEIR SHOWROOM. HORRIBLE HORRIBLE CARS AND NO CUSTOMER SERVICE ! I also while driving back saw where they kept the cars and it was horrible non professional people are fixing damaged cars and IF YOU DONT WANT TO DIE IN A CAR ACCIDENT FROM ITS OWN FALUT DONT BUY SAVE YOUR LIFE !!!!!! More

Bait and Switch, Dishonest Deceptive advertising, all of their online prices include military discounts etc.. that you won't qualify for. They gladly took our deposit over the p Deceptive advertising, all of their online prices include military discounts etc.. that you won't qualify for. They gladly took our deposit over the phone and then when I asked for the contract in writing to give to our bank, they remembered that they had taken a cash deposit in person the day before. John Garcia confirmed that the price would have been more if we didn't qualify for the military. When I mentioned they had bad yelp reviews and I wanted to make sure everything was in place before we drove 3 hours, he said "who doesn't?" He then mentioned the same year car with more miles for more money There are other dealerships out there, don't get taken advantage of here More

Waste of time Bait and switch tactic. I called and confirmed if the car was available but when I got there this rude guy ERIC said that I would never be able to bu Bait and switch tactic. I called and confirmed if the car was available but when I got there this rude guy ERIC said that I would never be able to buy a car at that price so I was like why were you advertising it? He said the car was not drivable that's why they were selling it for cheap. Come on now the car under Honda warranty not driveavle and you are advertising it. I hope they go out of business More

Awesome experience buying used car from those guys The entire sales staff were attentive, respectful, and helpful. (Thank you John and Lilia for your work) Email responses to my inquiries were always The entire sales staff were attentive, respectful, and helpful. (Thank you John and Lilia for your work) Email responses to my inquiries were always prompt. I had no trouble getting to see all the models I was interested in. When I was ready to buy my used Honda Accord 2015, even though the car I wanted had just been sold, they came up with another one right away. A special feature I wanted added on was taken care of immediately at the service shop, and I drove the car home the same day. More

Good experience at dealership I've purchased a 2014 BMW x5 from 21st Century. I called and made an appointment and was greeted by Justice. Great guy and was able to get me in th I've purchased a 2014 BMW x5 from 21st Century. I called and made an appointment and was greeted by Justice. Great guy and was able to get me in the car that I wanted at a price I could agree to. Very genuine guy. Overall good experience at this dealership. More

Great Experience Came in to check out a few of the Jeep Wranglers I saw on the website and was surprised to see and even larger selection on the lot. The salesman, Eri Came in to check out a few of the Jeep Wranglers I saw on the website and was surprised to see and even larger selection on the lot. The salesman, Eric, and manager, Oscar were both super accommodating and I ended up with a great deal on a great truck. More

Ask for Justice H. I must say that working with Justice is a pleasure and the main reason I come to this dealership. This is my second BMW I've purchased within a year I must say that working with Justice is a pleasure and the main reason I come to this dealership. This is my second BMW I've purchased within a year from Justice. He works hard for you to get a great deal and is very honest with you. If you come to this dealership ask for Justice Hodges. More

Perfect service! I am a first time Jaguar owner and a buyer! I would recommend this place to anyone. Diego was my Sales Representative, he didn't have to try to pitch I am a first time Jaguar owner and a buyer! I would recommend this place to anyone. Diego was my Sales Representative, he didn't have to try to pitch anything and let the car speak for itself. I came in for a browser, didn't know if the Jaguar XF would be my pick, but, Diego explained about the collision prevention features I was blown away. Safety is my number ONE reason into choosing my first car. Plus, it has all weather wheels, perfect for all four seasons and for adventure. Diego is very knowledgeable and it shows through his confidence representing 21st centaur auto group. More

Pleasantly surprised! I was pleasantly surprised by the level of knowledge and professionalism that I received from Karina, Oscar and Lylia. Oscar was really highly percept I was pleasantly surprised by the level of knowledge and professionalism that I received from Karina, Oscar and Lylia. Oscar was really highly perceptive in identifying the vehicle that suited me best and described all of the options in great detail. Karina was very diligent in describing all available options when it came to financing/leasing, and she fully and accurately answered all of my questions and even made suggestions on how I can save money. I would highly recommend 21st Century Auto Group in Springfield to anyone! More

I love them!! The best used cars? dealership ever. The staff are amazing. From the moment you walk in, you are given a warm welcome. Aside from all the great staff, The best used cars? dealership ever. The staff are amazing. From the moment you walk in, you are given a warm welcome. Aside from all the great staff, one staff member was truly exceptional …John. He assisted me with my car search. Although I changed my mind countless times. He took his time and went through all of my options from beginning to end. He was very patient and thorough. John assisted me with my registration and prepped my car. I greatly appreciate you guys. Thanks a lot!!! More