21st Century Auto Group

Awesome experience buying used car from those guys The entire sales staff were attentive, respectful, and helpful. (Thank you John and Lilia for your work) Email responses to my inquiries were always The entire sales staff were attentive, respectful, and helpful. (Thank you John and Lilia for your work) Email responses to my inquiries were always prompt. I had no trouble getting to see all the models I was interested in. When I was ready to buy my used Honda Accord 2015, even though the car I wanted had just been sold, they came up with another one right away. A special feature I wanted added on was taken care of immediately at the service shop, and I drove the car home the same day. More

Good experience at dealership I've purchased a 2014 BMW x5 from 21st Century. I called and made an appointment and was greeted by Justice. Great guy and was able to get me in th I've purchased a 2014 BMW x5 from 21st Century. I called and made an appointment and was greeted by Justice. Great guy and was able to get me in the car that I wanted at a price I could agree to. Very genuine guy. Overall good experience at this dealership. More

Great Experience Came in to check out a few of the Jeep Wranglers I saw on the website and was surprised to see and even larger selection on the lot. The salesman, Eri Came in to check out a few of the Jeep Wranglers I saw on the website and was surprised to see and even larger selection on the lot. The salesman, Eric, and manager, Oscar were both super accommodating and I ended up with a great deal on a great truck. More

Ask for Justice H. I must say that working with Justice is a pleasure and the main reason I come to this dealership. This is my second BMW I've purchased within a year I must say that working with Justice is a pleasure and the main reason I come to this dealership. This is my second BMW I've purchased within a year from Justice. He works hard for you to get a great deal and is very honest with you. If you come to this dealership ask for Justice Hodges. More

Perfect service! I am a first time Jaguar owner and a buyer! I would recommend this place to anyone. Diego was my Sales Representative, he didn't have to try to pitch I am a first time Jaguar owner and a buyer! I would recommend this place to anyone. Diego was my Sales Representative, he didn't have to try to pitch anything and let the car speak for itself. I came in for a browser, didn't know if the Jaguar XF would be my pick, but, Diego explained about the collision prevention features I was blown away. Safety is my number ONE reason into choosing my first car. Plus, it has all weather wheels, perfect for all four seasons and for adventure. Diego is very knowledgeable and it shows through his confidence representing 21st centaur auto group. More

Pleasantly surprised! I was pleasantly surprised by the level of knowledge and professionalism that I received from Karina, Oscar and Lylia. Oscar was really highly percept I was pleasantly surprised by the level of knowledge and professionalism that I received from Karina, Oscar and Lylia. Oscar was really highly perceptive in identifying the vehicle that suited me best and described all of the options in great detail. Karina was very diligent in describing all available options when it came to financing/leasing, and she fully and accurately answered all of my questions and even made suggestions on how I can save money. I would highly recommend 21st Century Auto Group in Springfield to anyone! More

I love them!! The best used cars? dealership ever. The staff are amazing. From the moment you walk in, you are given a warm welcome. Aside from all the great staff, The best used cars? dealership ever. The staff are amazing. From the moment you walk in, you are given a warm welcome. Aside from all the great staff, one staff member was truly exceptional …John. He assisted me with my car search. Although I changed my mind countless times. He took his time and went through all of my options from beginning to end. He was very patient and thorough. John assisted me with my registration and prepped my car. I greatly appreciate you guys. Thanks a lot!!! More

Switching to Mercedes I switched over to Mercedes after being a BMW customer for 5 years. I should have done this way earlier. After looking at another used cars dealer and I switched over to Mercedes after being a BMW customer for 5 years. I should have done this way earlier. After looking at another used cars dealer and having a poor experience, I went to 21st century auto group in New Jersey thinking nothing much would come of it. What I walked away with was quite the opposite. Diego is a knowledgeable and friendly sales associate who was confident in his product and pitch of why I should be a Mercedes-Benz owner. I was surprised that I could take a test drive that day. He didn't push me too hard to walk away with a car that day. Diego was flexible in helping me get the exact car that I wanted (MB GL63) with a faster timeline than I expected. I will definitely be recommending this dealership to all my friends looking for used luxury car. And a separate shout out to Karina for guiding me through all the paperwork!! More

Terrible company The vehicle they sold to me I was told came with features (and the paperwork had the features listed as well) that upon further inspection when I came The vehicle they sold to me I was told came with features (and the paperwork had the features listed as well) that upon further inspection when I came home -- the vehicle did not have. I called every day for about a month, and my phone call was ignored and after repeated left messages, they did not call me back. I finally drove an hour to the dealership and was told they would "take care of it", and that the owner was not in, and he would give me a call the next day at 11:00 am. To this day I have not received the phone call and they continue to dodge my calls. As a result, my vehicle was overpriced for the features it DID come with, and was ultimately falsely advertised and misrepresented. Horrible experience and customer service. I highly regret signing those papers and not doing my research beforehand. More

Patient, Poised and respectful. All should come. I purchased a 2012 BMW X5 in May. I met with Gary who walked me through the process. I was prepared to buy a car but wanted to just check their cars. I purchased a 2012 BMW X5 in May. I met with Gary who walked me through the process. I was prepared to buy a car but wanted to just check their cars. Well I was blown away. The cars they have are exquisite. Gary showed me three different X5 and I couldn't decide. I also thought I could afford more than I thought. After crunching some numbers, Gary worked with me to get one of the three X5's. Well, I drove off with the first one I saw. It's been three weeks and love every inch of the car. The car runs smooth and it's exactly what I wanted. Gary truly listened to me. Didn't pressure me and made sure I was comfortable when I purchased the car. Gary stayed in touch with me and checked to see if I was loving the car. You are spot on Gary! More