21st Century Auto Group

Scam Scam Scam This is the most horrible dealership you can ever do business with. They promised one thing and do something else. The manager, very rude and unprofes This is the most horrible dealership you can ever do business with. They promised one thing and do something else. The manager, very rude and unprofessional. I bought a 2012 ML350 for shipping, they promised to fix the broken rear light before picking up but they never did, I went back to complain, the rude manager told me the sales rep only scam me to buy the car that it was never the company's agreement. Pls dont do business with this organization. I am reporting to BBB after this review. More

...Hard to believe dealers like this one still there Hard to believe dealers like this one still out there... What we was looking for preowned Lexus RX, because we happy owners of one of them, it's1999 Hard to believe dealers like this one still out there... What we was looking for preowned Lexus RX, because we happy owners of one of them, it's1999 got 250 000happy miles, so we got a really good upgrading, preowned Mercedes ML 350 fully loaded... To make a long story short whatever we was looking to spend just for the car, they fit in that number - with no money down bank finance payment, extended warranty bumper-to-bumper to 100,000 miles or 36 month, and,(listen to this:) my insurance, I know it sounds like hard to believe but it just happened we just got back home and me and my lady so happy... What a service, they got very wide choice of beautiful cars and SUVs, from everyday driver to top-of-the-line luxury vehicles. And what's great, they all under one giant roof size of football field, so you can see them all, take your time and look around... No pushy salesman's which also great, because sometime you need time on your own to figure-out what you like. Another great thing, they find for us finance rate much better then I thought we deserve, that's way we fit everything including insurance and extended B/B warranty. We just had to pay fees and taxes. Really good and friendly easy personal What a place... ThankUthankUthankU!!! J&N Kinigopoulo Hillsborough NJ 1/3/2015 More

"An exceptional car buying experience" This dealership is the place to go to purchase a car. My car buying experience at this dealership was my best ever. This dealership is in immaculate c This dealership is the place to go to purchase a car. My car buying experience at this dealership was my best ever. This dealership is in immaculate condition. Very clean, spacious, well organized and filled with courteous employees. Mark is a great representative of the organization. He displayed patience, knowledge of the cars and good hospitality. I am very happy and completely satisfied with my purchase. I highly recommend 21 Century Auto Group and I am grateful to have met a wonderful salesman as Mark. More

Hidden Fees... 54 complaints at BBB... I and my wife were looking for a car advertised at $26,388 we made an appointment and went to 21 century auto group. When I arrived they showed us I and my wife were looking for a car advertised at $26,388 we made an appointment and went to 21 century auto group. When I arrived they showed us the car, however it had a sticker for $36,995 on the window. They tried to get us to test drive the car before discussing the $10,000 discrepancy between the advertised price and the window sticker. They told me that the advertised price did not include a $2400 dealer processing fee. They had also $900 other fees. They were also very rude and arrogant to me and my wife. They use cars.com to lure people but they do not disclose the excessive fees. We wished we checked their reviews at Yelp and other places online before we wasted our time. This is a horrible place !!! They have very bad records; - NJ Attorney General sued them in December 2013 for deceptive advertising and sales practices. Case No. UNN-C-0122-13, NJ Superior Court, Union County, Chancery Division, filed Dec. 12, 2013. - 21 century auto group has 54 complaints at BBB. - many complaints at yelp http://www.yelp.com/biz/21st-century-auto-group-springfield Stay away from 21 century auto group, you will truly regret it. More

Excellent I recommend thus dealership and it's sales staff to anyone who wants a great deal on a used car. Luis is a great salesman I recommend thus dealership and it's sales staff to anyone who wants a great deal on a used car. Luis is a great salesman More

My new favorite dealership!!!!!!! I cannot say thank you enough to everybody at 21 Century! I recently purchased a beautiful used white Mercedes C class. The salesman was welcomi I cannot say thank you enough to everybody at 21 Century! I recently purchased a beautiful used white Mercedes C class. The salesman was welcoming, honest, funny, and incredibly helpful. The financing was done quickly and smoothly for an extremely low rate, and I paid thousands less for the car than what I expected to pay! I have bought many used cars before and have had endless encounters with salesman and financing that could be described as nothing short of nightmares. I found 21 Century to be the first completely honest and trustworthy dealership I have purchased from in many years. I will no longer be purchasing cars from any other dealer. I could not be happier with my new Mercedes, it is in excellent condition and I am still in shock at how much less they sold it to me compared to what other dealers were asking. From the bottom of my heart, I cannot thank everybody at 21 Century enough for helping me with this Mercedes and the best experience I have had yet buying a used car! Thank you again!! More

Great dealership! Never thought dealerships like this still existed. I'm currently working on purchasing a 2011 Land Rover Range Rover HSE from their amazing inventory Never thought dealerships like this still existed. I'm currently working on purchasing a 2011 Land Rover Range Rover HSE from their amazing inventory . They have a wide range of vehicles to chose from and their showroom leaves anyone speechless. More

Outstanding salesmanship arslan was hands down the best sales consultant I've ever had the pleasure of dealing with. He was very accurate, knew what my needs were and got righ arslan was hands down the best sales consultant I've ever had the pleasure of dealing with. He was very accurate, knew what my needs were and got right to the point. If it wasn't for his charm and excellent knowledge of the business I wouldn't have even bought the car. I recommend him to anyone looking to go the used luxury route and I hope when it's next time for me to come get another car, Arslan will be running or owning the place. Thanks again!!!! More

Great Sales Rep! Ask for Arslan! I'm very pleased with choosing 21 Century Auto. If anyone is interested in purchasing a BMW, than this is the dealership to visit. Arslan, my salesper I'm very pleased with choosing 21 Century Auto. If anyone is interested in purchasing a BMW, than this is the dealership to visit. Arslan, my salesperson was outstanding and providing a constant selection of BMW cars. I was looking for a specific color, style, trim and Arslan always kept in touch with me regarding inventory on hand. His diligence and effort finally paid off in my car being purchased to my extreme satisfaction. His honesty and perseverance in researching vehicles is a credit to the dealership. Highly recommended! More

I"m sure your can find a good deal here.. however I was turned off by the condition of the cars I looked at. I came in specifically looking for one vehicle listed online but when I got there however I was turned off by the condition of the cars I looked at. I came in specifically looking for one vehicle listed online but when I got there they said it was sold. They did have a couple other options for the same vehicle so I did look at them. The exterior was in average to below average condition with nicks and scratches. The tires were basically bald. They did say they would perform a 160 point inspection but that didnt help me when I was prepared to leave with a vehicle since I'm not local. I dont want to purchase a vehicle, then have them do an inspection after the transaction (who knows if they would even do it at this point but I can't say yes/no to this). The vehicles should be fully inspected and detailed prior to being put up for sale and on display. This is what really rubbed me the wrong way. Also, there's a "dealer prep" charge of roughly $3,000 (listed in fine print on autotrader but it is listed). With this fee the price was still competitive but no longer the best around. They did have some really nice looking cars and the sales rep and manager were both professional. I didnt feel comfortable enough to purchase a car from them though and won't be returning. More